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  #109  
Old 08-10-2013, 03:18 PM
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Re: 9500 Mile update

Quote:
Originally Posted by RFF111 View Post
Weck, JP, honestly, what reason do I have to misrepresent my issues. I was VERY complimentary of my GC early on. Go back and read the posts. As time passed, things got progressively worse for me. I mentioned UConnect issues, I mentioned th sloshing issues. I also experienced tranny issues and have a misaligned hatch. This past weekend, new issues manifested. I can take pictures of my EVIC if you'd prefer. This is ridiculous that you would attempt to impugn my integrity, that I would need to validate myself. Bunch of blind fools.
Quote:
Originally Posted by RFF111 View Post
Credibility?? Surely you're not suggesting that I am making this stuff up. Surely you've gone back and read my posts, both good and bad. Has this thread really devolved to the point where we need to question ones credibility? You can take my claims any you want as far as I'm concerned because you're a fuc**ng idiot.
Quote:
Originally Posted by RFF111 View Post
JWS, I have a fairly early build Graphite Metallic '14 Overland. Last 6 digits of my VIN are 137537, so that's pretty early in the build cycle. It is a BEAUTIFUL truck. I LOVE looking at it and driving it. It is a real head turning (no SUV comes close in terms of appearance) and is one of the nicest highway cruisers I have ever driven. The technology is amazing (when working). I have posted some very good things about the truck, but also have posted about some very irritating issues I've been having. I love the truck and would like nothing better than for it to merely behave as if it were new. This is really all that I am asking for, my only expectation. I have no reason to misrepresent what I am experiencing. I mean, if I truly wanted to bash the GC, would not all of my posts be negative??? I heard water sloshing in my truck when I first got it in March but truly brushed it off as just my imagination (thought I was maybe just hearing things because the sloshing it wasn't constant). I mean, the truck was literally brand new. It was only because of Jeep Garage that I was able to discover that others were having the same issue that I came to realize that something was seriously wrong. At that point, I wanted to get rid of the thing (why should there be standing water in a new car). But my heart won out because I really like the truck. So once I took it to a dealership and they satisfactorily resolved the issue, I calmed down (this was the second dealership to whom I sought service, the first I went to was a disaster). But new issues seemed to pop up almost weekly, some relatively minor, some more significant. The minor issues you tend to ignore or overlook, the more serious ones you tend to gripe about. Why anyone would doubt the veracity of my story is beyond me. My Jeep listed for $51,675 (however I got the affiliate discount). In life you tend to hope you get what you pay for. Seemingly for many '14 owners, this is simply not the case. Why anyone would belittle me to this extent when I am merely expressing my frustration is evidence I suppose of how rapidly we've devolved as a society. There are literally a bunch of barbarians out there these days. I live across from a Catholic HS and you would not believe how things have changed. Many of these kids have no respect, no ethics no morals, it's truly scary. My mother (God rest her soul), weak and dying of leukemia, would go out to tell them to keep their voices down, and they would talk back to her. I almost killed one of them one day. So, seeing this kind of behavior on these forums is merely a reflection of our dysfunctional society.
Quote:
Originally Posted by RFF111 View Post
I just don't understand what I did to deserve personal insults being tossed my way. My conduct was merely a reaction to a couple of posters on this thread personally targeting me. Geez.
Quote:
Originally Posted by dtrvm View Post
When you can not argue the facts attack your opponent. This technique has been used for thousands of years.

The discussion has taken a turn for the worse.

But several high rep posters have been taking the attack the poster tactic here as they can not argue that deficient vehicles were shipped to customers and some dealers have been abysmal.

If the common acceptance of high rep posters attacking people with problems was not occurring the turn for the worse never would have started.
Quote:
Originally Posted by dtrvm View Post
Will,

I have never seen you attack anyone. We have disagreed and may continue to disagree, but I have always respected your comments.

I did not want to start naming names so I just referenced high rep posters as I thought the high rep attackers are obvious to a reader. Besides I understand this type of tactic and I do not keep track of their names as they do not interest me.

Read the thread and the common attacks are obvious here and other threads.

The previous comment is correct that I thought others could use some support or defense from these common attacks.

Will I keep track of you and like your comments both when I agree with you and disagree with you.

ok...outsider here so I just read the thread according to the forum rules and the ONLY "attacks" I see IMHO are some of the quotes above. Maybe you guys are "reading between the lines" with some of the posts? I don't know.....maybe English is not my first language...LOL? Anyway...on a web discussion forum youre gonna get lots of opinions....I see no personal attacks and more opinions. I also see the OP and RF111 probably have terrible dealers. Its a shame really. I wish I could help you guys.
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  #110  
Old 08-10-2013, 03:24 PM
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Quote:
Originally Posted by Scottina06 View Post

ok...outsider here so I just read the thread according to the forum rules and the ONLY "attacks" I see IMHO are some of the quotes above. Maybe you guys are "reading between the lines" with some of the posts? I don't know.....maybe English is not my first language...LOL? Anyway...on a web discussion forum youre gonna get lots of opinions....I see no personal attacks and more opinions. I also see the OP and RF111 probably have terrible dealers. Its a shame really. I wish I could help you guys.
Scott Thank You,

I have offered both of them and my offer still stands to help where I can.
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  #111  
Old 08-10-2013, 03:26 PM
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Re: 9500 Mile update

if the OP would like me to clean up the thread....please just say so and all the BS will be gone.
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  #112  
Old 08-10-2013, 04:53 PM
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Re: 9500 Mile update

Quote:
Originally Posted by RFF111 View Post
Hey WECK, who on this thread said they were "too important to be bothered"????????????????? Seriously, perhaps you and I need to meet up somewhere and discuss. Are you on the East Coast????? This is freakin ridiculous.
General comment in reference to the post I replied to. It's not about you. Ok??
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  #113  
Old 08-10-2013, 08:26 PM
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Re: 9500 Mile update

Quote:
Originally Posted by Willx View Post
2014GC,

Last thing I want to do is get into an arguement with you on the details of this because I agree you have gone through a great deal of BS. My comment about the vehicle problems is anyone running the new telematics that allows access to the new features. All auto manufacturers are doing it in the next couple of years, and yes everyone working on the new systems is having issues. I have driven a total of 3 of the 2014 GMC Pickups now and I have my concerns there as well but let us focus on your issues.

Your dealer was a meatball. You yourself have pointed out numerous times that they basically outright lied to you so I will point out some more.

The TSB for V6 Transmissions (I can't see your vehicle specs but from other posts I am assuming we are talking about a 3.6L and the 845RE Transmission). So here is where your Service department let you down, The Update was available August 3rd and it was available to the entire continent that day. The excuses you were given were outright false information. but I am surprised you believed anything they said after the tailgate fiasco.

Your issues with UConnect, other than not being able to send a non-preformatted text message from a cell phone, were resolved a while ago. Again your Service department likely has no idea what they are doing. I am not sure what all the issues are that you have had with UConnect but as of June 12th they pretty well figured out most of the problems. There is also a bulletin and STAR Case on the radios and likely at least one of the issues you had would have meant a repllacement radio that would have cleared it all up. I am as confident as I am because I have seen this. Yes Chysler was aware of some "Wireless issues" prior to production but I dont think this affected you and nor did it affect most people, plus the issues were dealt with during production.

I will agree with you that there have been a fair number of issues with the release of this product but I beg to differ continually on the fact that any auto manufacturer is doing a substantially better job when you compare a system that can do the same things. The new My Ford Touch was a flop (I only mention this because you point out all of the research Ford has done before releasing a product) Also you can't really compare the voice recognition on comand in a Mercedes, they still can't do full sentance voice recognition (all of the Jeeps I have driven the VR works great except for one which I fixed myself with the software update). Again I don't want to pick on you, this has not been a fun experience I am just trying to provide balance to the conversation that there are people with Fords, Mercedes, Landrovers and even KIAs that are as frustrated as you are and you have all the right in the world to be that mad!

I think you should stop defending your dealer though... Trying not to get myself in too much trouble here but TMK all of the issues you have listed (except the tire which should have been a straight forward replacement IMO) have been completely resolved yet simply not repaired properly at your dealership. PLEASE use the tailgate as the RED FLAG that your dealer has no clue!!

If you had have taken your vehicle in, they replaced the radio (which is really simple and well documented) and they flashed the transmission and you got it back and everything was perfect would you not be happier? You are in the 1% considering the number of issues you have had but the documentation on possible causes is all there and I don't see why your dealer did not have this completly resolved in 48 hours. You mention that your dealer was doing what Chysler asked them and I am going to call BS because they did not do the things I know that they were supposed to IF they spoke with Chysler on the problems, which I don't believe they did (at lest not most of them) and I don't think you should believe them either (Back to the tailgate stuff).

Feel free to PM me and I would be happy to elaborate a SMALL amount on the multitude of reasons why your vehicle should be 100% now and that it is your dealers fault that the problems were not fix right, and quickly the first time. YES at the price of your vehicle you should not have had the number of issues you did BUT I truely honestly believe that you would not be feeling the way you are today if a good dealer had fixed you up. With the model refresh Jeep is below the number of problems that many of the auto manufactures have during this type of update but I know that doesn't help you in the slightest, so all I can do is offer my expertise.

Feel free to ask for references around here, I am limited in what I can tell you but MANY people here will tell you I give good solid reliable information that is factual and based on real world experience..... Believe it or not it would even be fair to say Jeep (Chrysler) is my second or third "language" and I do speak everything except Volvo
First off I never defended my Dealer,far from it. I am realizing as far as Uconnect at this piont they have done all Jeep will let them do.
I had started to send a the first replay but it was long and a power failure wiped it out so I'll just hit on the highlights.
My Uconnect issue is still on going,Two recent up dates and that's all they can do. I was back at the dealer today (Day6). It's still doing the same thing. Locks up,does not recognize voice on any feature and on and on. No replacements because so many have been sent out. Was told I'd have to wait for a refurbished unit.So many have been replaced already. The main issue I have is when the control module for UConnect locks up it renders the ATC controls inoperative. Meaning no or poor AC. By the way Jeep just wouldn't replace the unit until the flash was done and the dealer attempts to diagnosis the unit. Which for Jeep takes time. Also on this system you are not able to send or read text messages with an IPhone. PER UConnect.

Other issues stem from loose interior trim, poor aligned exterior panels and trim, including the tail gate,lens and glass. My tailpipe extentions are even out of line.They had to cut the back glass out and reset it in correctly and straight. It was hitting the body on the right side. Thank God they didn't damage the paint when they cut the glass out! But they did damage some interior trim. It will be replace by the dealer. This is my work office and when a client gets in the rear seat and almost pulls the headliner down because the grab handle (s 2) is not attached to roof, I have an issue with Jeep! Especially on a $45K Jeep.
Almost every appearance item I have has repeated it's self on the lot.
I know because of the amount of time I spent at may dealer. My dealer has about 40 on the lot.
Concerning the TSB on the flash for the transmission. My dealer stated they could not complete the service as they had not been notified.I called Jeep Customer service and per my Vin it did not affect my vehicle.Though he said the computers where not being updated as they should be. Friday morning it showed up on the dealers computer as well at Jeep Customer Service. While at the dealer a service writer I had know from my Jag dealer said their Jeep warranty claims are up so much on the 2014 that they were worried they might get audited.The rep told them not to worry because other dealers in the region also have higher claims as well.
When talking yesterday twice to two different reps on the phone at Jeep customer care each one said through out the conversation"Your Jeep Grand Cherokee is a beautiful Vehicle". Over and over. They train them well!
He should be glad he didn't ask me how wonderful it is. Five months and 9500 miles I'm not seeing it. I've had bad issues with the dealer but they are only as good as the product they represent.
Many may say Lemon. It's not a lemon just a higher end vehicle produced with bad quality control,questionable engineering, poor dealer network and questionable customer service.
Don't get me wrong or take offense,I don't know you. I'm glad you seem so passionate about Jeep and even Uconnect. Passion is what Jeep is lacking. But don't make me believe these issues are just minor or you can take it to the dealer and they can take care of you problem, or worse they have corrected the issues that it's just mine. Uconnect is only one.
This morning I'm in my garage as I do on Saturday. I watch my car shows and piddle with the cars. A Mini Cooper,Mercedes E Class, Kia Forte Koup and a Jeep Grand Cherokee. Sounds like a Joke,doesn't it? They walk into
a Bar?
Which one do you think has spent the most time in the dealer.Which one still has issues?
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  #114  
Old 08-10-2013, 08:46 PM
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Re: 9500 Mile update

Interesting....

I do not question that certainly there are some quality build issues with your vehicle.

As for the Transmission update, I cannot use stronger language. Your dealer is NOT telling the truth. If you have a V6 Built prior to July 14th 2013 (see bottom) It qualifies for the update. as for the computers being updated that is YOUR DEALER not following insructions handed to them by Chysler not the other way around.

On the Radio, I don't know why they farted around with it? The TSB is Dated August 2nd now but it has been updated and it has been out for a while. The first time your dealer had the issues they should have ordered that replacement.

I apologize, I may have over stated you "defending" you dealer, but i think your instincts about not darkening there doors again would be a good idea. I believe they have made a not very good experience with your JGC much worse than it could have been.

Not sure who else I can reference for the Transmission update I just don't understand why dealers can't just do what is asked? THEY HAVE THE SOFTWARE AVAILABLE!!!!!


NUMBER:
21-007-13

GROUP:


Transmission and

Transfer Case

DATE: August 03, 2013



NOTE: This bulletin applies to vehicles built on or before July 14, 2013 (MDH
0714XX) equipped with the 3.6L engine (Sales Code ERB) and the 845RE
Automatic Transmission (Sales Codes DFL).

SYMPTOM/CONDITION:

i. Harsh second gear to first gear/first gear to second gear shifts while using the paddle shifter when the vehicle is not moving.

ii. Inconsistent and/or harsh upshift quality during light throttle/low speed upshifts.


iii. Inconsistent and/or harsh downshifting quality while coasting down.




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  #115  
Old 08-10-2013, 09:57 PM
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Re: 9500 Mile update

Quote:
Originally Posted by Willx View Post
Interesting....

I do not question that certainly there are some quality build issues with your vehicle.

As for the Transmission update, I cannot use stronger language. Your dealer is NOT telling the truth. If you have a V6 Built prior to July 14th 2013 (see bottom) It qualifies for the update. as for the computers being updated that is YOUR DEALER not following insructions handed to them by Chysler not the other way around.

On the Radio, I don't know why they farted around with it? The TSB is Dated August 2nd now but it has been updated and it has been out for a while. The first time your dealer had the issues they should have ordered that replacement.

I apologize, I may have over stated you "defending" you dealer, but i think your instincts about not darkening there doors again would be a good idea. I believe they have made a not very good experience with your JGC much worse than it could have been.

Not sure who else I can reference for the Transmission update I just don't understand why dealers can't just do what is asked? THEY HAVE THE SOFTWARE AVAILABLE!!!!!


NUMBER:
21-007-13

GROUP:


Transmission and

Transfer Case

DATE: August 03, 2013



NOTE: This bulletin applies to vehicles built on or before July 14, 2013 (MDH
0714XX) equipped with the 3.6L engine (Sales Code ERB) and the 845RE
Automatic Transmission (Sales Codes DFL).

SYMPTOM/CONDITION:

i. Harsh second gear to first gear/first gear to second gear shifts while using the paddle shifter when the vehicle is not moving.

ii. Inconsistent and/or harsh upshift quality during light throttle/low speed upshifts.


iii. Inconsistent and/or harsh downshifting quality while coasting down.




Take no offense PLEASE, but read the post you comment on.You also commented on something else in one of your post you referring to me. While it was some one else you were posting with.


Quality build is across the line.

Chrysler/Jeep Customer Service and my Dealer could not do the Flash on the transmission.I spoke to Jeep Customer service twice,two different days and they did not have my Jeep flagged,the dealer can not do anything unless it's in the computer. Possibly because as he stated the computers have not been updated on Jeeps end.Also when I first called in
JCS could not find my Jeep in the system. Took a while for them to find it. A Weak Link!

Uconnect/Radio,The problem started in March. First update in May, last update this week.
Unit is still not working.Jeep Customer service stated they have done everything they were supposed to have done concerning UConnect. Now there is a waiting list for a replacement.

And last, Jeep as well as my dealer have not made a very good impression on me.
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  #116  
Old 08-11-2013, 07:03 AM
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Re: 9500 Mile update

Quote:
Originally Posted by 2014GC View Post
Take no offense PLEASE, but read the post you comment on.You also commented on something else in one of your post you referring to me. While it was some one else you were posting with.


Quality build is across the line.

Chrysler/Jeep Customer Service and my Dealer could not do the Flash on the transmission.I spoke to Jeep Customer service twice,two different days and they did not have my Jeep flagged,the dealer can not do anything unless it's in the computer. Possibly because as he stated the computers have not been updated on Jeeps end.Also when I first called in
JCS could not find my Jeep in the system. Took a while for them to find it. A Weak Link!

Uconnect/Radio,The problem started in March. First update in May, last update this week.
Unit is still not working.Jeep Customer service stated they have done everything they were supposed to have done concerning UConnect. Now there is a waiting list for a replacement.

And last, Jeep as well as my dealer have not made a very good impression on me.
My apologies if I cross posted, I was dealing with a number of issues and of course they are often similar.

I keep repeating myself on the programming because... There is no FLAG, and there is no updating at the JEEP end. I have had the same conversation with a number of members. The only time a VIN range is flagged is for an RRT (Rapid response) or Recall. This is an update that has been loaded at Chrysler's main computer for all vehicles listed in the Bulletin. If there is a computer that is out of date it is the fault of the dealer and it is a 15 minute fix. Look around the forum, there are lots of people who were told it was not available until they pushed a little and then they got fixed, so far some very good reviews like "new vehicle, differnent beast, feel like someone swapped my V6 for a V8" There will never be anything listed against your VIN, but if you have a complaint about the Harsh shift in your V6 transmission they need to do the update.

I am trying to be very clear about how the TSBs and software work for you just so that you know what is really going on. If I could stand there and angue with your dealer, believe me I would! Once a piece of software for a TSB is available at one dealer it is available across North American Operations. If your dealer has not loaded and continues to tell you he cannot, that dealer should not be fixing CDJ vehicles because they have no clue what they are doing. I am not saying this as a person who does not have direct knowledge on the subject.

I am also not here to make your issues any worse, as connected as I may be with Chrysler, I don't even own any Chysler product at the moment (The Durango is on loan). I am just a guy taking my spare time to try and assist where I can. I have no motivation to feed you any false information and certainly I welcome anyone else reading this to chime in that not only is my information EXACTLY what is going on, I have many times given people some direction on how to make their service experience just a little easier.

You maybe should persue getting rid of the vehicle... maybe not? That is totally up to you and I don't wish to convince you either way. I only want to do what the Forum is here for and if you have questions, I would be happy to provide answers.
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  #117  
Old 08-11-2013, 08:27 AM
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Re: 9500 Mile update

Quote:
Originally Posted by Willx View Post
My apologies if I cross posted, I was dealing with a number of issues and of course they are often similar.

I keep repeating myself on the programming because... There is no FLAG, and there is no updating at the JEEP end. I have had the same conversation with a number of members. The only time a VIN range is flagged is for an RRT (Rapid response) or Recall. This is an update that has been loaded at Chrysler's main computer for all vehicles listed in the Bulletin. If there is a computer that is out of date it is the fault of the dealer and it is a 15 minute fix. Look around the forum, there are lots of people who were told it was not available until they pushed a little and then they got fixed, so far some very good reviews like "new vehicle, differnent beast, feel like someone swapped my V6 for a V8" There will never be anything listed against your VIN, but if you have a complaint about the Harsh shift in your V6 transmission they need to do the update.

I am trying to be very clear about how the TSBs and software work for you just so that you know what is really going on. If I could stand there and angue with your dealer, believe me I would! Once a piece of software for a TSB is available at one dealer it is available across North American Operations. If your dealer has not loaded and continues to tell you he cannot, that dealer should not be fixing CDJ vehicles because they have no clue what they are doing. I am not saying this as a person who does not have direct knowledge on the subject.

I am also not here to make your issues any worse, as connected as I may be with Chrysler, I don't even own any Chysler product at the moment (The Durango is on loan). I am just a guy taking my spare time to try and assist where I can. I have no motivation to feed you any false information and certainly I welcome anyone else reading this to chime in that not only is my information EXACTLY what is going on, I have many times given people some direction on how to make their service experience just a little easier.

You maybe should persue getting rid of the vehicle... maybe not? That is totally up to you and I don't wish to convince you either way. I only want to do what the Forum is here for and if you have questions, I would be happy to provide answers.
One thing that keeps coming to mind when I read your post is that you have not experienced any of what many of us have on the board concerning dealer treatment or first hand issues with the 2014 GC. It all looks good on paper and it's easy to say have them do this or have them check that.
It will be interesting to read your post after you have been an owner of a New Jeep (Diesel )model. Hopefully you won't experience some of the same issues we all have. The diesel engine Jeep is using is tried and true.
But it will be linked with Jeep electronics. Hopefully they will keep delaying it until it's right so many owners will not experience the issues we have UConnect. I also keep thinking about how the last Jeep Diesel bombed not to long ago.
Jeeps customer dealer service,Quality control, Service at the dealer and some engineering has change so much since I had my last GC Limited.
Most of this was due to the downturn in the economy. Good experienced Service writers,Techs,office staff and salespeople left the industry because the market tanked. The same with Jeep corporate.Everybody downsized and even at one time it was doubtful Jeep or Chrysler was going to make it. Now there is this surge and the market is just not ready for it. So until they get their feet back on the ground and get more qualified people back in the dealerships and corporate we all are going to suffer. Jeep has some great techs but the really good ones moved on. My UConnect Tech at my dealer is older and still has a passion for Jeep and UConnect. Even with his vast knowledge of the system he has done everything Jeep has let him do and the system is still not working.
Jeep has a great turn over in their service departments. High warranty repairs such as with the 14 will make a flat rate tech move on.You can't make a living on warranty tickets.Warranty pays less than half of a customer pay ticket. So when an experienced Jeep tech leaves to go to a Lexus or GMC dealer. We all loose.

The same is true in my field,my only saving grace was during housing down turn we were able to shift over to whole house renovations instead of building new homes. Our quality trades stayed with us and stayed employed. Now the market has boomed and we are back building the quality homes with our same trade people.

I'm a seasoned Car Guy. I have owned just about everything.I sit back and look at Jeep and my experience this time around. I had issues in the showroom,tag and title, payoff for the trade-in.Quality issues from day one.
After all that when I contacted Jeep Customer service the vehicle was not even in the system.
Five months and 9500 miles I am still dealing with some of the same issues.
So just keep in mind you have not experienced any of this, Yet.
I Hope you don't.
For me I can't see Jeep getting much better for a while. So I'll just keep going and hope my Uconnect and AC issues are corrected soon.
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  #118  
Old 08-11-2013, 08:36 AM
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Re: 9500 Mile update

I do not disagree with you on any particular point.

I do also hope that you do get your issues resolved.
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  #119  
Old 08-11-2013, 10:36 AM
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Re: 9500 Mile update

2014GC, I think everyone on here now knows you have been having issues with your jeep. You keep posting the same things over and over and Willx has explained over and over how the process for tsb's work. I think you need to take that advise and apply it. Its clear I think that your dealer sucks, and you seem to say that but then defend them at the same time. Its seems you want to argue over this tsb issue when he has made it clear what your dealer should have done. I do own a 2014 overland with a Hemi.
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  #120  
Old 08-11-2013, 10:51 AM
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Re: 9500 Mile update

God give me strength to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.

In a perfect world all of our shinny new G.C. would be flawless from the get go. Alas its not a perfect world and they are machines that sometimes have issues, some big some small. Personally I find it is better not to sweat the light stuff, thats what the warranty is for. Get it fixed move on and enjoy. I am a much happier person now that I look at things this way.
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