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  #13  
Old 08-07-2013, 10:07 PM
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Re: 9500 Mile update

I am simply not wired like most. I demand a quality product and will not settle. Life is too short to be spending so much time trying to get your car right. It is simply counter-intuitive to me to simply go along with all of this, rationalizing it by saying it's due to the refresh. I have a very high-stress/high profile job and cannot be bogged down seemingly every single day wondering what new issue is going to pop up (and whether or not the damn thing is going to die on me while I'm driving on the highway), but to also be burdened with trying to find a competent service department. I am not a jerk off and won't put up with this nonsense. Scoff and laugh all that you want, I am not going to tolerate this. These threads are a train wreck. I have never seen so owners have so many issues, and I've had 1st year model refreshes in the past. Water under my seat, crazy issues with the U-Connect, blind spot monitor failure, interval wiper failure, wacked-out tranny shift points with lurching and clunking, misaligned rear hatch, A/C issues, vented drive seat that magically and arbitrarily engages without my input etc etc. - and this is just my truck. This is insane. I still love the truck but the situation is untenable. I had a newer build H3 for 5 years and had no issues other than normal maintenance.
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Old 08-07-2013, 10:40 PM
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Re: 9500 Mile update

All of this has happened to your vehicle? Not poking, just asking, as I have had some oddities but nothing that is dissimilar to the stuff my computers or phone do on occasion.
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  #15  
Old 08-07-2013, 10:50 PM
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Re: 9500 Mile update

These are just the issues I can remember off-hand. I will be back at the dealership for the 4th time this coming Friday. I've only had it since March. I have NEVER had this many issue with any car I've owned in the past. Not even close. I swear, I would think my car was possessed, but I am reading so many other horror stories on these threads that it leads me to believe there is a systemic flaw in these cars. What scares me is that the dealerships seemingly are just as confused as we are.
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Old 08-07-2013, 11:38 PM
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Re: 9500 Mile update

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Originally Posted by RFF111 View Post
I am simply not wired like most. I demand a quality product and will not settle. Life is too short to be spending so much time trying to get your car right. It is simply counter-intuitive to me to simply go along with all of this, rationalizing it by saying it's due to the refresh. I have a very high-stress/high profile job and cannot be bogged down seemingly every single day wondering what new issue is going to pop up (and whether or not the damn thing is going to die on me while I'm driving on the highway), but to also be burdened with trying to find a competent service department. I am not a jerk off and won't put up with this nonsense. Scoff and laugh all that you want, I am not going to tolerate this. These threads are a train wreck. I have never seen so owners have so many issues, and I've had 1st year model refreshes in the past. Water under my seat, crazy issues with the U-Connect, blind spot monitor failure, interval wiper failure, wacked-out tranny shift points with lurching and clunking, misaligned rear hatch, A/C issues, vented drive seat that magically and arbitrarily engages without my input etc etc. - and this is just my truck. This is insane. I still love the truck but the situation is untenable. I had a newer build H3 for 5 years and had no issues other than normal maintenance.

You sound like a very important person. I'm surprised you are even the one taking to the dealer. You don't have someone to take care of this for you?
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  #17  
Old 08-08-2013, 06:36 AM
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Re: 9500 Mile update

I have thought about taking it to another dealer but in the down turn Chrysler closed two Jeep dealers in the Atlanta area that were close to me. One was the dealer I had purchased the last two GC from.It's a shame I had REALLY GREAT service back then.
The other reason for sticking to the dealer where I bought it is the fact they have to put up with me. I have remained calm up to this point but if this lack of service continues my next step is to schedule an appointment with the General Manager of the dealership. There is not a Dealership General Manager out there that wants to deal with a disgruntled customer in his face. Also If the Jeep really becomes a lemon your selling dealer is really the only one you want to have ever serviced it. It is important to have a History with the service department. Case in point, repair tickets only have so much room where techs can add comments.Yesterday when the SM pulled recent and prior repair tickets the comments were vague. He was able to talk to the techs that had worked on it and obtain other information.
Dealers only make a good margin on customer pay items. They make or profit nothing on Warranty work. Warranty pays the dealer about 1/3 of what they would charge you on a customer pay ticket. Warranty rates are set by Chrysler. Warranty work such as the UConnect flash which I thinks takes about an hour to complete but pays the tech only .02 of an hour. A tech will spend that much time retrieving the vehicle. He gets paid in most cases only time to do the service not to diagnose it.
In the case of my ATC issue if the tech can't find an issue he is not paid for the diagnosis time he spent on the Jeep. Where as if it was out of warranty the dealer could have charged me three or four hours of time just looking at it.
Yesterday when the dealership was driving my GC up to service lane for the SM to look at I still got the same feeling in my gut that many of us have. It's a beautiful vehicle. I love many things about it. I wanted it back! I just get so frustrated with being a Guinna pig with the electronics. As well as my frustration with the service at the dealer. I should knock on wood that my issues are not drive train related that plagued so many GC when it was first introduced with leaking head and transfer cases seals.
I know my issues will be taken care of, when I don't know. I only wish I waited and read the blog early on concerning the electronic issues. The issues with quality control at the factory are inexcusable. Introducing a New Model early with known electronic issues is not good and even worse when you don't have a good dealer network to correct the issues.
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Old 08-08-2013, 08:34 AM
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Re: 9500 Mile update

We were going to purchase a 2014 JGC in October. With all the horror stories (here and several other sites) - NO WAY. Chrysler/Jeep has a complete lack of quality control. Sad.
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Old 08-08-2013, 09:09 AM
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Re: 9500 Mile update

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Originally Posted by jp467 View Post
You sound like a very important person. I'm surprised you are even the one taking to the dealer. You don't have someone to take care of this for you?

I think you miss the OP's point.

When one spends 45-50K for a vehicle one has certain expectations. People who can afford such cars, in general (Paris Hilton types excluded, of course), didn't get where they are by being lazy or less then diligent. They expect a similar work ethic from others. I totally get his point. No doubt you'll think this snobby, but the difference between a BMW dealership I use and the local Jeep dealer is significant. The Jeep dealer has a waiting room filled with people looking like those in "People of Wal Mart".

If Jeep is going to see a 40-50K vehicle then it damn well better get it right the FIRST TIME and then follow through after the sale. Excuses are irrelevant.
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Old 08-08-2013, 09:34 AM
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Re: 9500 Mile update

"When one spends 45-50K for a vehicle one has certain expectations. People who can afford such cars, in general (Paris Hilton types excluded, of course), didn't get where they are by being lazy or less then diligent. They expect a similar work ethic from others. I totally get his point. No doubt you'll think this snobby, but the difference between a BMW dealership I use and the local Jeep dealer is significant. The Jeep dealer has a waiting room filled with people looking like those in "People of Wal Mart".

If Jeep is going to see a 40-50K vehicle then it damn well better get it right the FIRST TIME and then follow through after the sale. Excuses are irrelevant."


JWS, this is PRECISELY my point! I work my butt of every single day, sometimes at the office until 8 or 9 at night, am working on my Master's thesis in my spare time and simply don't have the time to focus on a brand new car that presents with myriad issues. My expectation is that when I purchase a new car, it will be relatively problem-free. Which is precisely the reason why I always buy new to begin with! Sure, there may be some minor issues that need to be resolved as no car company is perfect. But can anyone honestly say that this is normal???? I mean really, taking all emotion out of the equation, can this be considered normal? I am not a snob, in fact, I come from VERY humble beginnings and worked my a** off to get where I am today. No silver spoons in my house when I was growing up. Truth be told, if I would have examined these forums more thoroughly PRIOR to my purchase, I wouldn't have gone anywhere near the Jeep dealership until these things were figured out. Now I feel like a fool.
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  #21  
Old 08-08-2013, 09:45 AM
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Re: 9500 Mile update

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Originally Posted by jp467 View Post
You sound like a very important person. I'm surprised you are even the one taking to the dealer. You don't have someone to take care of this for you?
LOL jeesus JP.
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Old 08-08-2013, 09:47 AM
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Re: 9500 Mile update

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Originally Posted by RFF111 View Post
These are just the issues I can remember off-hand. I will be back at the dealership for the 4th time this coming Friday. I've only had it since March. I have NEVER had this many issue with any car I've owned in the past. Not even close. I swear, I would think my car was possessed, but I am reading so many other horror stories on these threads that it leads me to believe there is a systemic flaw in these cars. What scares me is that the dealerships seemingly are just as confused as we are.
Sorry to hear you have had such a bad experience. My jeep has been great, other than a couple oddities that I am sure will addressed with updates by the time I take it in for an oil change.

Anyway, looking at your list:

interval wiper failure: the delay setting on the stalk works like you expect of you have automatic wipers turned off in uconnect. If auto wipers are turned on, it is actually a sensitivity adjustment.

vented drive seat that magically and arbitrarily engages without my input: there is a setting in comfort options that turns the seat on automatically when the ambient temp is above a certain threashold. have you checked this?
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  #23  
Old 08-08-2013, 09:49 AM
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Re: 9500 Mile update

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Originally Posted by JWS360 View Post
I think you miss the OP's point.

When one spends 45-50K for a vehicle one has certain expectations. People who can afford such cars, in general (Paris Hilton types excluded, of course), didn't get where they are by being lazy or less then diligent. They expect a similar work ethic from others. I totally get his point. No doubt you'll think this snobby, but the difference between a BMW dealership I use and the local Jeep dealer is significant. The Jeep dealer has a waiting room filled with people looking like those in "People of Wal Mart".

If Jeep is going to see a 40-50K vehicle then it damn well better get it right the FIRST TIME and then follow through after the sale. Excuses are irrelevant.

You hit the nail on the head. Chrysler/Fiat/Jeep's build-quality philosophy is targeting the guy buying a $22K Wrangler, not the person considering a $45K Grand Cherokee Overland.
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Old 08-08-2013, 09:52 AM
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Re: 9500 Mile update

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Originally Posted by bill_de View Post
I think you are right about them all being complete and utter lemons. I see them ditched all over the highway waiting for tow trucks. With the severity of the problems you are having I'm surprised you even drive it.



You're not helping here Bill...only poring gas on the fire. Be thankful you've had better luck with your Grand Cherokee.

I can relate to some of the horror stories others have had with their 2014...thankfully most of my vehicles issues have been corrected. I'm still having issues though with tire vibration an the occassional hard downshifts into the lower gears.

Until ALL my vehicles issues are corrected to my satisfaction, I don't see myself buying another Grand Cherokee either. As it stands now, I will be getting rid of mine before the warranty wears out.
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