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  #73  
Old 08-09-2013, 03:25 PM
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Willx when you get your diesel watch it have every problem listed on the forum not wishing you bad luck. plz slap them for me lol

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  #74  
Old 08-09-2013, 04:16 PM
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Re: 9500 Mile update

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Originally Posted by geox19 View Post
Willx when you get your diesel watch it have every problem listed on the forum not wishing you bad luck. plz slap them for me lol

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Thanks I will remember that.... But you know what, I have a very good dealer who looks after me and I help him.

I know every problem and bulletin and STAR Case on these things and it doesn't bother me one bit because it is ALL ON THE TABLE. If I could tell you guys what other auto manufacturers hide about stuff that happens, these problems would phase you.

**AMC and some other people who know who they are have had some serious issues and I do feel bad for them. But like I said. I am still good with my purchse decision!.
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  #75  
Old 08-09-2013, 04:19 PM
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I just couldn't resist I tried but I couldn't lol I even tapped the discard button

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  #76  
Old 08-09-2013, 05:21 PM
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Re: 9500 Mile update

Going to another dealer will not solve most of the problems. I wish is was that easy.
Quality engineering, quality control and great customer service will.
I have owned many,many vehicles in my time. I can tell you the ones that have been good and the ones that have been horrible. But what made the difference was customer service. I've had three Jags that rate as low as they come,but the customer service was outstanding. Mercedes was different,always had great service from the vehicles. Again outstanding customer service. I was looking a 2013 GLK350 that was actually the same price as my GC. You guys that are getting into the Summits and Overlands are close to almost any premium Suv on the market. I remember a conversation with someone on the Jeep factory level saying they knew there was a problem with UConnect but they decided to release it early instead of holding it back. When I bought my 2013 Class there was an issue at the factory with the back-up camera.So they didn't release the camera option.
After picking up my Jeep today (5 day this time and 4 days last month in the shop)I checked to make sure it had the latest up date. As far as my erratic ATC they could not find anything again. On the way home in rush hour traffic the AC dropped out and the UConnect froze until I was able to pull over and restart it.After restaring the Jeep the AC came back on but the UConnect is still frozen.Pulled in the drive and same thing happened. So the dealer has done everything another dealer would have done.This is new technology for Jeep and it should have been better engineered.
I wish you luck with your Diesel and your GC. Maybe by the time you get it Jeep will have the kinks worked out. But seriously after Jeep failed once recently with a Diesel
I would stay way from the new deisel until it is proven in the field.
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  #77  
Old 08-09-2013, 05:30 PM
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Sorry I believe you are slightly misinformed about two things.

The GLK is more on par with the Cherokee not the Grand Cherokee. I have driven them many times and they are really just a station wagon.

I suggest you do more research on the VM Motori diesel. The Aussies have been running them for years on the same platform and they rave about them.

On the other hand yes, I do believe you are receiving poor service from the dealer(s) you have visited.
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  #78  
Old 08-09-2013, 05:44 PM
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Re: 9500 Mile update

I am very aware of the size of the GLK. The GC is more like the ML and is the platform for the GC. Because of the end value you can lease a ML for almost the same as a GC.
I am also familiar with the VM Motori diesel. But keep in mind it is slightly changed for the US market mainly through electronics.
Just like any other manufacture including Jeep for the import and export market.
Great engine I agree.
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  #79  
Old 08-09-2013, 05:56 PM
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Re: 9500 Mile update

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Originally Posted by 2014GC View Post
I am very aware of the size of the GLK. The GC is more like the ML and is the platform for the GC. Because of the end value you can lease a ML for almost the same as a GC.
I am also familiar with the VM Motori diesel. But keep in mind it is slightly changed for the US market mainly through electronics.
Just like any other manufacture including Jeep for the import and export market.
Great engine I agree.
I think you have been getting poor service from your dealer and that has been your problem. If the uconnect is poorly engineered as you say why don't they all freeze up? As far ad dealers there are good and bad. Dealers are not owned by the manufacture so one guy might own several brands. Do you think he runs his dealers to give one brand good service but another brand poor service? Then you say to hold off on the diesel, but then your last comment is great engine I agree??
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  #80  
Old 08-09-2013, 06:02 PM
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You know what I should make one position really clear.

If I had some way of improving all dealers I would. I do believe that a number, but not all Chrysler dealers are the weakest link. I also feel really bad that you have had the issues you do but I have no way to act on that.

Yes there are issues with Uconnect but they are rapidly responding to those issues. The radio issues could not hold up the product though and the number of serious problems with the radios based on production were small.... no excuses though yes there have been issues.
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Old 08-09-2013, 07:56 PM
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Re: 9500 Mile update

My point is this is, Nobody and I mean nobody that purchases or leases a 40 to 52K+ vehicle (Jeep) should have to put up with these types of issues while a car-maker works out issues! Rapidly responding to the UConnect issues that are in customers hands just doesn't cut it anymore. There is to much competition in the market and in this price range. The electronics on my daughters KIA out preforms my GC. When the bugs are worked out,my GC will be superior. So how many times do I go back and have them try something new. The latest updates are done. It's still not right. Thats all any dealer can do right now so we wait for the next upgrade or they totally replace may unit. And I'm not alone.
I feel for Jeep as this has gone in to every mainstream car guide review. The reviews are not good. Edmunds customer reviews especially and there are post on Yelp. Many who read these post are backing away all together. That's not good in this market. As I posted in an earlier post a while ago, maybe Jeep should concentrate of a few less models and prefect one before releasing so many models. Ford waited for years before they released the Cobra. Unfortunately the UConnect problem affects the upgrade of the fleet. I think you will see more and more Uconnect issues as more are introduced into the public in the higher end models. Jeeps Laredo is Rock solid! My 14 is a March build. I've had two updates for the UCconnect already. The rep at Chrysler I talked with today said the system that is being installed now is basically the same that was installed on mine in March. Just the flash upgrades are different.My UConnect sucks.In my business I have to have the UConnect work as designed and MARKETED. I am a developer and I can't be showing a 2 or 3M property and have it lock up. When it locks up it locks up the ATC controls. Plus this is a negative, I am unable to connect with my office.
As more High-end Jeeps enter the market, Jeep is already seeing more and more issues with Blind Spot Monitoring and the adaptive cruise control. Again electronics. Jeep just does not do electronics well yet. Possibly if Daimler had stayed with them they could have had the rest of the engineering they needed to pull it off. But it's just not working now !
I wanted to add this comment. I'm am in a position in my life and my career that after picking up the Jeep at my dealer,I could have driven to the showroom of my choice and just walked in and traded in my GC. But even with it's issues ongoing I love so many things about the 2014. The ride,the stance,the ride over any terrain. I can go from a job site to a 5 star restaurant with clients. Or on weekends off to the mountains with family, or most important spend ten to twelve hours a day in it working as I use it as a mobil office. Extremely comfortable and fatigue free. I have even had meetings on site in my Jeep. I can't say enough about the comfort. I can even put up with knowing more about the issues when I have to take in for service than my service department. But not for long.
Jeep you need to get you act together. You build a great Rock Solid Laredo. But on your high electronics you really suck!
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  #82  
Old 08-09-2013, 08:05 PM
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Hey 2014GC what part of the country do you live in? I'm not a stalker there's a reason why I ask I just want to here your answer first. Ugh nm just looked at your profile. Reason I asked is because I think a lot of the problems the headunits are having is heat related. I've been doing some research on the units temperatures and I'm finding there a bit high not sure why harman decided to not put an exhaust fan on this unit.

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  #83  
Old 08-09-2013, 08:14 PM
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Re: 9500 Mile update

I think you missed my general point. I spent 4 months working on the Cadillac Cue system and I gaurantee you it was a much larger problem as far as the glitchy radio stuff you speak of. EVERY Car manufacturer is having issues adapting to the new telematics world.

Cadillac issued RECALLS for the safety of the users due to much more severe problems than you speak of. The Jeep group is much more active online than any group period. They are not at the low end of the spectrum in implimentation though.

BTW, every single update to the Cadillac involved the customer returning to the store.... Many users here have been able to fix problems with a software update downloaded from the internet. So who do you think researched and implimented a product for the market together.

How many more brands would you like me to pull information on....? I have photos, files and documentation for just about every one. You are having a terrible experience and that really sucks but your dealer is the turd here.

Who would give a vehicle back and not test it for the problems you describe. I will tell you that most of the problems you have should have been corrected, tested and retested before return to you. Yes, Chrysler made a mistake in the manufacture of your vehicle but the dealer is failing you now. Why are you hell bent that Jeep is at fault that it took your dealer so many tries to fix the issues??

Quote:
Originally Posted by 2014GC View Post
My point is this is, Nobody and I mean nobody that purchases or leases a 40 to 52K+ vehicle (Jeep) should have to put up with these types of issues while a car-maker works out issues! Rapidly responding to the UConnect issues that are in customers hands just doesn't cut it anymore. There is to much competition in the market and in this price range. The electronics on my daughters KIA out preforms my GC. When the bugs are worked out,my GC will be superior. So how many times do I go back and have them try something new. The latest updates are done. It's still not right. Thats all any dealer can do right now so we wait for the next upgrade or they totally replace may unit. And I'm not alone.
I feel for Jeep as this has gone in to every mainstream car guide review. The reviews are not good. Edmunds customer reviews especially and there are post on Yelp. Many who read these post are backing away all together. That's not good in this market. As I posted in an earlier a while ago, maybe Jeep should concentrate of a few less models and prefect one before releasing so many models. Ford waited for years before they relased the Cobra. Unfortunately the UConnect problem affects the upgrade of the fleet. I think you will see more and more Uconnect issues as more are introduced into the public in the higher end models. Jeeps Laredo is Rock solid! My 14 is a March build. I've had two updates for the UCconnect already. The rep at Chrysler I talked with today said the System that is being installed now is basically the same that was installed on mine in March. Just the flash upgrades are different.My UConnect sucks.In my business I have to have the UConnect work as designed and MARKETED. I am a developer and I can't be showing a 2 or 3M property and have lock up. When it locks up it locks up the ATC controls. Plus and a BIG plus I am unable to connect with my office.
As more High-end Jeeps enter the market Jeep is seeing more and more issues with Blind Spot Monitoring and the adaptive cruise control. Again electronics. Jeep just does not do electronics well. Possibly if Daimler had stayed with them they could have had the rest of the engineering they needed to pull it off. But it's just not working.
I wanted to add this comment. I'm am in a position in my life and my career that I could have today driven to the showroom of my choice and just walked in and traded in my GC. But even with it's issues ongoing I love so many things about the 2014. The ride,the stance,the ride over any terrain. I can go from a job site to a 5 star restaurant with clients. Or a weekend with in the mountains with family, or spend ten to twelve hours a day in it working as I use it as a mobil office. Extremely comfortable and fatigue free. I have even had meetings on site in my Jeep. I can't say enough about the comfort. I can even put up with knowing more about the issues when I have to take in for service than my service department. But not for long.
Jeep you need to get you act together. You build a great Rock Solid Laredo. But on your high electronics you really suck!
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  #84  
Old 08-09-2013, 09:39 PM
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Re: 9500 Mile update

WOW....OK, Bad for Cadillac.
Anyway the problem is just not my dealer. As of today they have done everything Chrysler has to offer. Most up to date Flash,nothing more ETC.
And it is still is an issue. So what would you like them to do? You have read the post, Jeep is stunned and hopes customers with issues will hold on for them to figure out what is next.
Yes I have dealer issues, But the dealer also has Chrysler issues.

Every car company having issues, I beg to differ. I'm only speaking from my experience in a day to day environment with vehicles that I have owned in my house hold in the past two years.
Rating on a scale of one to ten. Ten being the highest.

2012 Mazda CX9 , blind spot Absolute 10
2012 Mercedes C250 Navi,Bind Spot adaptive CC 9
2011 GMC Sierra Crew 10
2011 KIA Forte Koup 10 on the Voice and Navi
2013 Mini Cooper excellent voice recognition 9
2012 Mercedes E Class all electronics a 10
2014 Jeep Grand Cherokee 4 Not reliable in its current state.

I have never been a fan of Cadillac or GM for that matter, Very dated and trying to catch up. Love the trucks, 2014 Best year ever. Love a GMC !

You see a wide array of vehicles and price range. The KIA was something I never wanted it my driveway. But she loved it! It pisses me off the KIA and Mini has a better voice recognition than a Jeep that cost almost three time as much. And the service is better.
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