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  #1  
Old 09-17-2010, 02:08 PM
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Unhappy Accuracy of Dealer Tracking Delivery?

I was wondering if anyone could verify how accurate (is it usually give or take a few days) the dealer tracking the delivery of their Jeep is based on their experiences. My dealer tracked my Jeep last week and it was on a rail car in Ohio and scheduled to be delivered to the dealer in NJ on 9/16 at 8am. Obviously since I am asking this you can ascertain that the Jeep isn't at the dealer yet lol.

Thanks in advance
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Old 09-17-2010, 02:16 PM
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Re: Accuracy of Dealer Tracking Delivery?

My experience has been that it is accurate. Once "Milous' posted an update my dealer had the same information. Everything went smoothly and I received my Jeep before the scheduled delivery date. Spot on, as far as I'm concerned.
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Old 09-17-2010, 02:22 PM
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Re: Accuracy of Dealer Tracking Delivery?

Sometimes it's accurate. Sometimes it isn't. I've had some updates shown by the dealer but not in the tracking thread. I've also just found out that the dispatch papers my dealer received on Monday were retracted; instead of getting my Jeep in the next few days, it's still in Detroit.

At this point, I highly doubt anybody knows what's going on. It's clear Jeep has no clue what is going on- they can't even manage to get vehicles shipped in a timely manner. One Jeep is built a few days ago and gets shipped out immediately. Another few have been sitting there for weeks after assembly with only infrequent updates. Mine has apparently been sitting in a parking lot for two full weeks, and I'm not alone.
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Old 09-17-2010, 02:39 PM
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Re: Accuracy of Dealer Tracking Delivery?

Yes its very frustrating...it seems weird that they can have specific details on exactly where the car is like on a rail car in toledo, received at dock, etc..with an a delivery date...and then a no show...I would think if there was that much detail available to the dealer on the computer it would be accurate like when you track a Fedex package and it gives you all those specific events and the delivery date.

Plus they even got a truck with a bunch of Cherokees on there and this one wasn't on the truck!
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Old 09-17-2010, 02:39 PM
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Re: Accuracy of Dealer Tracking Delivery?

Quote:
Originally Posted by MeanDean View Post
My experience has been that it is accurate. Once "Milous' posted an update my dealer had the same information. Everything went smoothly and I received my Jeep before the scheduled delivery date. Spot on, as far as I'm concerned.
How can I get Milous to track my Jeep?
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Old 09-17-2010, 02:41 PM
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Re: Accuracy of Dealer Tracking Delivery?

Nevermind I just saw you have to be a Level II Site Supporter...in the process of paying via Paypal now lol
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Old 09-17-2010, 02:53 PM
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Re: Accuracy of Dealer Tracking Delivery?

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Originally Posted by rounders550 View Post
Yes its very frustrating...it seems weird that they can have specific details on exactly where the car is like on a rail car in toledo, received at dock, etc..with an a delivery date...and then a no show...I would think if there was that much detail available to the dealer on the computer it would be accurate like when you track a Fedex package and it gives you all those specific events and the delivery date.

Plus they even got a truck with a bunch of Cherokees on there and this one wasn't on the truck!

The thing is that a few of us have just fallen off the face of the earth- since you're showing Site Supporter now you can check the thread yourself. A bunch of us got shunted to the Jefferson Conner parking lot (right across the street from the factory) and then taken to the Eldon Yard lot for Cassens Transport, and now it's like our vehicles have been tossed into some alternative dimension. If that Hemi equipped Overland was at my dealer (I ordered a V-6; this thing is otherwise identical), I'd be there this afternoon canceling my order and taking home the Hemi. I might yet anyway- I doubt mine will show up before the end of next week (if even then), and this one may well show early next week. Unless mine starts showing up with actual tracking info soon (or this other one gets sold already), I may not be taking delivery of what I ordered.
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Old 09-17-2010, 02:58 PM
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Re: Accuracy of Dealer Tracking Delivery?

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Originally Posted by Technosavant View Post
The thing is that a few of us have just fallen off the face of the earth- since you're showing Site Supporter now you can check the thread yourself. A bunch of us got shunted to the Jefferson Conner parking lot (right across the street from the factory) and then taken to the Eldon Yard lot for Cassens Transport, and now it's like our vehicles have been tossed into some alternative dimension. If that Hemi equipped Overland was at my dealer (I ordered a V-6; this thing is otherwise identical), I'd be there this afternoon canceling my order and taking home the Hemi. I might yet anyway- I doubt mine will show up before the end of next week (if even then), and this one may well show early next week. Unless mine starts showing up with actual tracking info soon (or this other one gets sold already), I may not be taking delivery of what I ordered.
That is so frustrating man...I hope you can get your hands on or the other soon...the waiting and anticipation sometimes is the best part but we just wanna get in these Jeeps and ride already lol
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Old 09-17-2010, 03:09 PM
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Re: Accuracy of Dealer Tracking Delivery?

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Originally Posted by rounders550 View Post
That is so frustrating man...I hope you can get your hands on or the other soon...the waiting and anticipation sometimes is the best part but we just wanna get in these Jeeps and ride already lol
When you've been waiting for 10 weeks and you know that if you don't get it soon it won't be well broken in for a good road trip vacation in a couple weeks, the "anticipation being the best part" just starts to wear thin. Right now, I'm half expecting to complete a deal for the Hemi powered one; I just have no confidence the ordered one will show within a week.
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Old 09-17-2010, 03:11 PM
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Re: Accuracy of Dealer Tracking Delivery?

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Originally Posted by Technosavant View Post
When you've been waiting for 10 weeks and you know that if you don't get it soon it won't be well broken in for a good road trip vacation in a couple weeks, the "anticipation being the best part" just starts to wear thin. Right now, I'm half expecting to complete a deal for the Hemi powered one; I just have no confidence the ordered one will show within a week.
It might be a blessing in disguise if you end up with the V-8 and end up loving the extra power...I feel like I want to tell the dealer call whoever has the Jeep in their possession and I go there myself and get it lol
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Old 09-17-2010, 09:25 PM
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Re: Accuracy of Dealer Tracking Delivery?

Quote:
Originally Posted by rounders550 View Post
Yes its very frustrating...it seems weird that they can have specific details on exactly where the car is like on a rail car in toledo, received at dock, etc..with an a delivery date...and then a no show...I would think if there was that much detail available to the dealer on the computer it would be accurate like when you track a Fedex package and it gives you all those specific events and the delivery date.

Plus they even got a truck with a bunch of Cherokees on there and this one wasn't on the truck!
You have to remember that an estimated delivery date really isn't even supposed to be given out to the public, it says on the sheet that quote "ETA is an estimated date for deliver, not a promise or guarantee. Actual delivery may vary" (In red)

Many parties are involved in getting your vehicle delivered I have come to find out, as I have been able to thoroughly track my vehicle by calling the different companies involved, by googling companies etc. Most don't want to hear from people like us, they are commercial businesses that go about their work. Once its released from the factory its handed off to one of many people. It most likely is a truck transport to get it to the rail yard. A company TDSI loads them onto the rail cars. Then the rail cars are transported most likely by CSX going East or Union Pacific going West. It goes to one of many other depots and ends up finally at the destination depot. A different set of people unload it from the railcar and park it in a spot, then lastly another transport company (Usually united road) transports the vehicles from the rail depot to the dealers.

My vehicle was unloaded two days ago at the rail depot. RCS even gave me the exact row and spot it sits in, something like U55 blah blah, I don't remember. However after calling the truck transport company it wasnt assigned to a driver today so maybe Monday. Even though it was "hot tagged" meaning the trucking company was told its a sold order, it just sits a mere 2 hours away from me. The dealer even had other cars dropped off today, mine just wasn't one of them.

Its a waiting game, and tracking them once they get plant released is hard, but the estimated delivery dates once it finally departs ON a rail car seem to be pretty accurate thus far, with most people getting them early. Until its finally on a rail car, estimates can be just an estimate. Originally mine was scheduled for a 9/9 delivery, but it sat to be loaded onto a railcar for roughly 7 days due to a congestion hold on the rails.
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Old 09-29-2010, 07:56 AM
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Re: Accuracy of Dealer Tracking Delivery?

I have found my dealer to be pretty helpful on tracking the vehicle, however, they get the infrormation from Jeep. Unfortunately, I have some real misgivings about Jeep's idea of customer satisfaction. In fact, my best description is "somewhat deceptive." I ordered my Overland 7/12. For weeks all I knew was D1 status (see WK2Jeeps for build codes). Then the car was built, but immediately went to JS status (storage). I called Jeep several times asking when it would be shipped and they kept telling me it was delayed for "extra quality control." Four times they gave me an estimated shipping date that had already passed, sometimes by two-plus weeks. Yesterday, I went to KZ status which among other things, allows the dealer to see what really happened. My car was built 8/23, went to storage, returned to the factory for ONE day, and then was put back in storage. I now have a estimated rail loading date of 9/29. I believe that a company that just comes out of bankruptcy and has a popular new vehicle should square with its customers and try to keep them up to date with accurate and honest information. Trying to keep me in the dark with broad brush generalities makes me wonder how they will handle future quality or recall issues.
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