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Old 01-02-2012, 09:19 AM
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Afraid to Buy a 2012 GC

I currently own a loaded 2009 Mitsubishi Outlander, 2007 Toyota RAV4 and Subaru Legacy GT. I haven't owned an American car in a LONG time, mainly due to a lot of bad experiences with them.
But now I live in an area of upstate NY where the snow can be crazy and smaller SUV's like ours can't always cut it, even with great tires. So we went to look at the 2012 Overland Summit and it's beautiful and I already know it can do great in the snow. The luxury factor is also great, quite upscale overall from what we own. I can't really see a Japanese car that directly competes with the Cherokee except for the Land Cruiser, which is just way too much money! With the quadra lift the Cherokee may still be better than the Land Cruiser in the snow.
But....and there's always a but!
A look at owner reports on the web, especially Edmunds, worries me. I see folks with a variety of problems that exceeds what I see with Japanese cars. My current 3 Japanese cars have NEVER needed service beyond scheduled. The Mitsu has 112K on it and has been bullet proof. Same for the Subaru. And the RAV4 had a power window issue, fixed by Toyota AFTER the warranty expired for free and that was it.
The Cherokee looks to be everything we want in a car and perfect for my wife (she's an RN who travels a couple of tough roads) in bad weather, but I'm seriously concerned about spending 45K on something I'll regret. I know these forums are all about Jeep, so I expect some "fans" to be rabid, but I'm also hoping to get some balanced comments on the Jeep quality control and service overall. We live in Carmel, NY and have a Jeep service center close by, but I'd hope not to have to visit often!

Thanks for any comments,

Robert B.
NY
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  #2  
Old 01-02-2012, 09:34 AM
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Re: Afraid to Buy a 2012 GC

And you are saying that Mitsu or Subaru never got complains from owners? Edmunds not right place to look, check forums where people posting with issues.
I don't know what to say else, I own Jeep's for their abilities and that is my second JGC besides other cars I own (MB, Infiniti, Acura, Mitsubishi etc) same time Jeep is most reliable. 6 years of ownership for two cars and one light bulb burned only Not perfect but does what I need for $ I paid. Current JGC model makes me happy every time I drive it, it is great. American made doesn’t mean bad to me, it is very rare these days anyway, everything what you see around you is made in China or any other possible Asian country where quality control is extremely poor.

BTW: Mitsu Outlander is made in USA these days, here is link check final assembly. I believe same story with Legacy
http://autos.msn.com/research/vip/Sp...nder&trimid=-1
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Old 01-02-2012, 09:41 AM
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Re: Afraid to Buy a 2012 GC

My 2005 Jeep Grand Cherokee never had one issue in 6 years other than scheduled maintenance. Solid.

My 2011 Jeep GC Summit has had one bottom seat cover that was a bit loose (note, it was loose at delivery) and Jeep fixed it without quibbling and it looks perfect now. I have one off again / on again minor rattle in the front passenger's door...don't know if something like a washer is loose in there or perhaps a card/flyer ad that people in the area stick in the windows of cars at parking lots around here (could have slipped in). Other than that....solid for 9 months. I don't have any other issues pending. I would be confident that the 2012's are even a better quality as any 2011 new model bugs have been worked through. The fit and finish is excellent.
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Old 01-02-2012, 09:45 AM
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Re: Afraid to Buy a 2012 GC

I was in the same position... never owned anything but a Lexus/Toyota or Acura/Honda and had zero problems with all of my previous cars. I looked at all the usual suspects when I was getting a new SUV and took a leap of faith with my first Jeep. 13 months and 9,000 miles later I'd say mine is a solid as it was the day I brought it home. I did buy the 7 yr warranty for peace of mind which I'd recommend b/c the prices are reasonable (search some posts to get the Chrysler extended warranty website as it's generally cheaper than the dealer offers) if you plan to keep it longer than 3 yrs.

Don't expect to get a Lexus or Acura service experience either; my dealer is OK, but not in the league with our local Lexus or Acura dealers.

I had some gripes early on that I wasn't 100% pleased with the smoothness of the transmission. After a year I don't even notice it anymore. This Jeep is by far the most fun to drive SUV I've owned. For me it's the perfect size... not too big, not too small, plenty of hemi power for pulling toys, love the pano roof, very quiet and solid.
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Old 01-02-2012, 10:03 AM
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Re: Afraid to Buy a 2012 GC

Traded a 2006 Sequoia Limited 4x4 with 116K on the odometer for a 2012 Overland Hemi. Love the Jeep, it is my first American car. I have had no problems with mine at almost 4K on it. Can't believe how well it drives/rides/runs. My parents just got a 2012 350ML. They didn't get the air suspension but the Overland drives better and seems more composed. The Mercedes is nice and has some advantages but I was amazed that the Jeep does compete, and beats in some areas.

I just bought the lifetime warranty for the Jeep and said screw it. Almost bought a MDX but when I looked on MDX forums everyone complains about the 6 speed transmission Acura started using in 2010. It seemed like every single MDX had the same complaint. I think people with problems find their way to these forums. Which is a good thing.
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Old 01-02-2012, 10:46 AM
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Re: Afraid to Buy a 2012 GC

Robert:
I too am in upstate NY (Albany).I have had several Subarus in past, some were repair nightmares, others no problem. I retired last year and gave up a having fleet cars for 24 years in this job. Looked at Outback, but unresolved vibration issue scared me. Read about new JGC and now I have 13,800 miles with no mechanical problems. Only problem was a popped stitch on the front armrest which was promptly and successfully replaced. Go for the Jeep and don't worry.

Oh, just saw you are in Carmel (Putnam County). I know the area well as I used to go down there for work several times per year. You get the N'oreasters much worse than we do and you have many narrow, steep and winding wooded roads.
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Old 01-02-2012, 11:04 AM
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Re: Afraid to Buy a 2012 GC

Quote:
Originally Posted by CaptRB View Post
I currently own a loaded 2009 Mitsubishi Outlander, 2007 Toyota RAV4 and Subaru Legacy GT. I haven't owned an American car in a LONG time, mainly due to a lot of bad experiences with them.
But now I live in an area of upstate NY where the snow can be crazy and smaller SUV's like ours can't always cut it, even with great tires. So we went to look at the 2012 Overland Summit and it's beautiful and I already know it can do great in the snow. The luxury factor is also great, quite upscale overall from what we own. I can't really see a Japanese car that directly competes with the Cherokee except for the Land Cruiser, which is just way too much money! With the quadra lift the Cherokee may still be better than the Land Cruiser in the snow.
But....and there's always a but!
A look at owner reports on the web, especially Edmunds, worries me. I see folks with a variety of problems that exceeds what I see with Japanese cars. My current 3 Japanese cars have NEVER needed service beyond scheduled. The Mitsu has 112K on it and has been bullet proof. Same for the Subaru. And the RAV4 had a power window issue, fixed by Toyota AFTER the warranty expired for free and that was it.
The Cherokee looks to be everything we want in a car and perfect for my wife (she's an RN who travels a couple of tough roads) in bad weather, but I'm seriously concerned about spending 45K on something I'll regret. I know these forums are all about Jeep, so I expect some "fans" to be rabid, but I'm also hoping to get some balanced comments on the Jeep quality control and service overall. We live in Carmel, NY and have a Jeep service center close by, but I'd hope not to have to visit often!

Thanks for any comments,

Robert B.
NY

I feel the same way, I haven't owned an American branded vehicle for along time, always been German - like you after reading all these Year 1 problems. Hopefully 2012 some of it will get resolved?

I saw posting on another forum by an Jeep Service Advisor that the Nav/Remote etc will be a continuing issue and water leaking inside is another major concern, plus witnessing major blue smoke from a test drive of the v-8 and other members here reporting the same thing. Then I read/hear about the service depts, I've been use to BMW and Audi which is always first rate in taking care of you.

That is keeping me from pulling the trigger in getting an Overland 4x4 Hemi - I'm tempted to lease instead of buy so I do get stuck with a bad one.
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Old 01-02-2012, 11:04 AM
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Re: Afraid to Buy a 2012 GC

Consumer Reports tallies thousands of reader responses about reliability. This is the gold standard, although in forums, where CR bashing is a blood sport, few are likely to concur. TrueDelta can be as good or better provided they get a large enough sample, which for the WK2 IMO they haven't had yet. BTW, when CR's readers were recently polled about whether they would buy their midsize SUV again, the Jeep Grand Cherokee V6 came out #1. Not Honda, not Toyota, not any other Asian model -- Jeep.

Bottom line, CR gives the 2011 WK2 pretty much average marks for reliability. Much has been done to clean up first-year bugs, so the 2012 is unquestionably better. So it came as no surprise to us that the only problem we've had with our 2012 is memory wipeouts with the RHR media center when there's lots of switching back and forth between driver 1/2 settings. Unfortunately, after a full year Jeep still hasn't fixed this widespread issue, and as already indicated Jeep's dealer network brings up the rear.

That's it. My wife and I have had plenty of vehicles over beaucoup years, and the WK2 is hands down the best. It goes nearly anywhere and is a joy to operate. Personal bias: In cherry red it's a treat for the eyes, as well.

That said, there are a number of Japanese and even Korean offerings that will be even more reliable over the long haul. But against this you have countless other factors that generally weigh in the Jeep's favor.
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Old 01-02-2012, 11:38 AM
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The lifetime warranty should take care of any concerns. Best money spent for the peace of mind.
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Old 01-02-2012, 11:46 AM
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Re: Afraid to Buy a 2012 GC

Based on my own personal experience I was not afraid to buy.
For over 20 years I'd leased vehicles, 3 years and into a new one.
Then in 2006 I leased a Chrysler Pacifica LTd AWD and never had one complaint.
In fact its been so reliable we bought it at the end of the lease last year,
and my wife drives it. (120 km a day).

So there was no hesitation about buying my GC Overland.
Especially after test driving it. The thing is SOLID.
Now there are a million bells and whistles on it, which is why I might buy the extended warranty package, but I have no reason to think it won't be trouble free.
My wife is already looking at it as her next car in 4 or 5 years.
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Old 01-02-2012, 11:52 AM
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Re: Afraid to Buy a 2012 GC

Think some of the problems are attributed to this?

Sorta being sarcastic...maybe

Video of Jefferson Plant workers where the JGC is made.

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Old 01-02-2012, 12:48 PM
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Re: Afraid to Buy a 2012 GC

My last Chrysler car purchase was in the 80's and I didn't like the car at all. I became a GM guy and watched Chrysler struggle through the last two decades and almost go under.

Last year. I started researching for a new SUV. I looked at the Explorer, Enclave and even some Japanese brands. After joining this forum, I decided to check out the GC and took a few test drives. I was amazed at the exterior and interior build quality and impressed with the ride and handling. There were several complaints posted here but all were addressed by Chrysler TSB's.

I eventually dismissed the other choices and decided to order a 2012 Jeep. It was a good choice and I have no regrets. Other than some minor issues with the RHR radio, there are no noises, rattles, thunks, clunks or surges, and it drives and handles like a dream. Chrysler has made a great comeback, not only with Jeep but with their other vehicles as well.

Don't be put off by the video posted above concerning the factory employees. They were dealt with swiftly, some being fired and others disciplined. It is time we stopped re-hashing this matter here.

Take a long test drive and you will be impressed, as most of us here have been.
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