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Any Issues with Servicing Your Jeep at a Different/Non-Purchase Dealership?

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3K views 21 replies 13 participants last post by  BradWK2 
#1 ·
I, along with a few other members, have purchased our trucks through the various group buy threads. I decided to create this thread because a few of the local dealerships by me acted extremely unprofessional when told that I could get the same truck for ~5% under invoice. In fact, one of the general managers even yelled at me in front of everyone :slapfight:

With that said, I'm glad I was able to get the Jeep I wanted (at an awesome price); however, I can't realistically drive to another state if/when there's a problem. Can any of the local dealerships around me say - "NO, we cannot fix/help"?

I'm definitely staying away from the crazy manager one, but I'm not sure how others will react if/when I go there with a car purchased from a different dealership and in a different state.

FYI, a friend had an issue with his Nissan Pathfinder. When brought to another dealership, they turned her away since she didn't purchase the car through them. Not sure if I got the entire story but she was pissed. Hoping the Jeep experience isn't the same :eek:
 
#2 ·
Additionally, it appears that some dealerships offer a "free" loaner if your vehicle was purchased from them. This is obviously dealer discretion but, if I purchase the Lifetime Warranty, does that mean they have to still give me a loaner?

How would this work if I just had the basic warranty...? I'm guessing they could just say no.
 
#7 ·
On the loaner issue, they do not have to offer you a free loaner vehicle if you did not purchase the car at that particular dealership. If you have the Lifetime Max Care Service Contract Chrysler will pay $35 a day toward a rental car for up to 5 days. This is Chrysler paying so the dealership has nothing to say about it. The only problem here is if the dealership chooses to be uncooperative you may need to find your own ride to the rental car agency if the rental agency is not on the dealer's premises.
 
#3 ·
Why do you find it necessary to tell the dealership what you paid for your Jeep? It is none of their business. If you choose to stir up that hornet's nest then I guess you have to live with the consequences. You are buying service from their store and nothing else. That is all they need to be concerned about. I know different states have different laws about who a store may refuse service to but I think if you check your warranty it says you can ask for service at Any CDJR dealership. What if you were on a trip and out of state when you needed service? Are you supposed to have your Jeep hauled back to your local dealer for service?
 
#8 ·
Why do you find it necessary to tell the dealership what you paid for your Jeep? It is none of their business. If you choose to stir up that hornet's nest then I guess you have to live with the consequences.
It's part of the negotiating process... I asked politely if they could match or beat $XX,XXX. They basically told me to f-off. I didn't have to do anything. It just took 1 question. :rolleyes:
 
#4 · (Edited)
Any CDJR dealership has to honor the basic and powertrain warranty that it comes with. Can't say how they'd treat a non-Jeep extended warranty, or giving out a loaner.

While they have to honor the basic and powertrain warranty there's nothing stopping them from making you low man on the totem pole behind customers who purchased their vehicles from the dealership.
 
#5 ·
Loaner cars are not part of the basic warranty. Some dealers provide then, and sometimes Chrysler/Jeep will authorize one.

I have never had my Jeep to the service department where I bought it. My servicing dealer was happy to have a new service customer.


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#6 ·
I bought my GC used from a BMW dealer with only 4400 miles. I know the original dealership but it is not convenient for me to go there. I have had both recalls, the trailer wiring enabled, and 2 TSB's performed at my local dealer with excellent service. They too offer a free loaner only if you buy from them so I wasn't eligible. But I have used their free shuttle.
 
#11 ·
BTW - I also changed my dealer on the Mopar Connect website to indicate the correct servicing dealer. They now send coupons for discounts and an occasional free oil change. I got my Jeep March of '13. I've had four free oil changes and still have a coupon for one more. The dealer where I bought it gave me nothing.



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#13 ·
Go to any Jeep dealership to service your vehicle. Who cares even if there is a crazy there or not. The OWNER of the dealership will be on YOUR side as they want your business...service business first with the hopes of earning your sale business in the future. I have rarely serviced my Jeep at any dealership that I have bought one threw. They don't care where you bought it as most dealerships make their money on service anyway... I knew someone that owned a truck dealership, he made his money on service and if sold some considered it a bit of bonus money.

Don't give it a second thought, just go to the service dealership that gives you the best service that is most convenient for you.
 
#15 · (Edited)
I told my local dealer (whom I bought my last WK2 from) about the price I could order an SRT for from the group buy and they told me they couldn't touch that deal since their allotment of SRTs is very low and I would be stupid not to go to TX to get it. Anyways, the Jeep had a door that needed to be aligned which I didn't notice until I got back home. My local dealer had no issues fixing it even thought it was purchased out of state. IMHO, a service department is a separate entity from the sales department and I can't see a service department turning away a customer as that is how the dealership makes a lot of their money.

Also, I sold my old WK2 to my dad and he has had no issues getting it serviced at a dealer close to his house. Why would a dealer discriminate...what if you purchase a vehicle and then move to somewhere else. Obviously you aren't going to travel back to your old home/place of purchase just for service.
 
#16 ·
Dealer Service Departments are typically separate profit centers from vehicle sales and outside of a few undoubtedly whacko businesses out there, they generally will welcome your business. Service departments generate significant profit for dealerships! Even for warrantee work they make money.

As already stated, if you have the Mopar MaxCare Extended Service Contract and it includes a rental benefit (the lifetime certainly does), then that benefit is available to you regardless of what dealer service department is doing the work.
 
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#17 · (Edited)
Greetings,

Op I see you are from Long Island. Their are lot of CDjR dealers in both county's. Some I have heard are really good and others so so. If any of your fellow Long Island members can chime in they can further help you in finding a service center. I know Westbury is a zoo and it depends who you get as a service writer and tech.

Where I go, they have a pretty good reputation in the city. But now, they are getting customers from different dealerships and the place is getting backed up. I brought mine in Dover N.J.

Best for now.:)
 
#18 ·
In fact, one of the general managers even yelled at me in front of everyone :slapfight:
Greetings,

This actually now ticks me off that you had to experience this. With all that is going on with Jeep at the moment, it further tarnish's their image after carefully rebuilding it with the WK2 and other new products.

I would with out hesitation send your details to Chrysler and let them know what happened with this service center. Quality control has be not limited to the factory, but it has to be included in the after care of the purchase. Customer service in the service center Such behavior effects the name brand as a whole.

Best for now.:)
 
#19 ·
I bought my jeep from a dealership over an hour away, never took it there for service or anything. I went to one local dealership and they gave me the run around on a few things like they didn't know what I was asking (never went back to them). I go the other dealer here and they have been very good on things. I have used the shuttle everytime with no problems. They don't normally offer a loaner but they had to keep my vehicle last week as they didn't finish up the job by the time I needed it, so they gave me a 2014 Ram crew cab v8 for the night. They never asked where I bought it or how much I paid (I think the dealer plate bracket is still on the back though).
 
#21 ·
I have low opinions of Jeep service but this is a new one even for me. I have had 3 different Jeeps that have visited over a dozen dealerships over the years and never have I been asked where I bought any of them. That said, the loaner car issue is a huge, huge problem with Jeep. It wouldn't shock me if some dealer had a "loaners only available for those that bought a car here" since Jeep doesn't require them to provide loaners ever. Your Maxcare warranty only gives you rental reimbursement.
 
#22 ·
For the maxcare rental the dealer makes the reservation for the rental car and they pay for it directly, i have never paid a dime on a rental car. Many of the dealers have the rental cars onsite at the dealer and if they dont they provide shuttle service to the rental car. I just tell them i want a car when i make the appointment for service and its there at the dealer when i drop my jeep off. It is a comparable vehicle also to what you drop off not some subcompact. Thats how it works at all the dealers i have been at for the 8 or 9 times i have got a rental in the last year and a half. The rental service works well the unfortunate part is i have had to use it that many times.
 
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