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Old 04-03-2011, 11:24 AM
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Buying a Summit experience.. typical salesman BS

Recently put a deposit down on a summit that was in transit to my local dealership in Denver. It was slated to be put in the car show this wkn. The salesman reassured me promising multiple times that the jeep would be locked and roped off as to not get damaged. And that they would have sales guy from their dealership at the show. (another lie) Sure enough I get down to the car show today and my jeep looks like a jungle gym with a line of ppl waiting to sit and play in it that started Wednesday. There was a summit roped off that belonged to corporate... But mine was not. The corporate people running the exhibit for jeep said they had no idea the jeep was sold and and that the dealer should not have put it in the show or at least informed them that the jeep was sold so they could lock it. The lady in charge of the jeep exhibit called the sales manager to clear things up. She got off the phone and expressed she was not happy with how she was treated by this particular dealer either and was going to write a "report."

Typical car salesman Bull Shit... called the salesman yesterday.. Before i could ask one question he needed to call me back which he never did of course. When i got down to the show I saw he had lied to me so I called him, he said he was busy at the dealership again and to call someone else.. who was also busy. The dealer had my deposit they could not even return a phone call now or even call me to say the jeep had arrived in the first place. To top it off the sales manager calls me (after the corporate lady at the booth calls him) to tell me that the sales person I was dealing with had a family emergency and was on family leave for two wks. And that's why he did not supervise the exhibition of the jeep he had sold me to make sure it was displayed how he promised.. Funny thing is i just talked to the sales guy on his cellphone the last two days, he told me he was working and extremely busy.. Interesting story sales manager.. At this point I'm very frustrated with this dealer and their ethics. I would pay another dealership more money for a different black summit just to not deal with liars and a jeep that has been a jungle gym for the last 4 days.. But of course there is no black summits available anywhere so I'm forced to keep dealing with the typical sale people BS. Honestly about to cancel my deposit and go with a different vehicle all together.. this just compounds the fact of waiting months for a vehicle and haggling with shady dealers that don't know anything about the summit in the first place! Should there be any compensation for this? (already Friends and Family pricing) I have a feeling they are gonna screw me on my trade in too now. It is unfortunate jeep has so many shady dealers and sales people behind a great product. BTW this is just one incident among many that I have had dissatisfactory results with jeep dealerships and their employes.
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Old 04-03-2011, 11:27 AM
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Re: Buying a Summit experience.. typical salesman BS

which dealer......so the rest of us in Denver know where NOT to buy a Jeep/
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Old 04-03-2011, 11:41 AM
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Re: Buying a Summit experience.. typical salesman BS

That sucks... Just another warning stay away from GO Chrysler/Jeep in Golden. I couldn't have been more disappointed when I got it, and continue to be when I have to go back. I'll be going to the show today, and I'll try and keep an eye on your summit too...
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Old 04-03-2011, 11:50 AM
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Re: Buying a Summit experience.. typical salesman BS

I never go to the dealer within walking distance from my house. They are full of shit. Instead, I and many others drive 30-45 minuets away to another dealer.

The service department never charge for a full hour if the work doesn't take an hour.

The dealer that's down the street has to realize that they'll make more money if they help people out a little. When I use to go there to get quotes, they were never ever busy. The dealer that is 30 minutes away is always busy.

You have to be customer oriented if you want to make money.
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Old 04-03-2011, 12:00 PM
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Bust their arse to throw in mopar slush matts, cargo matt, bright pedals, illuminated door sills, 5 oil changes. Enjoy your new rig.

Highly recommend CO Crysler Jeep Service, Jeff Walker. Bought mine somewhere else, get great service from Jeff.
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Old 04-03-2011, 12:11 PM
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Re: Buying a Summit experience.. typical salesman BS

im going to give them a try moose. i need to get the code for my tpms error to figure which wheel it is. i also got an issue where when i use remote start I cant unlock the doors with the remote. have to use tyhe key and set off the alarm./
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Old 04-03-2011, 12:23 PM
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Thumbsup robpp. Similar issue to yours, in this case I facked up and bought an ebay fobik that was bad and it ended up frying my ECM. Despite it being my fault, Jeff not only troubleshot a new rig's electronics, but replaced the ECM for me no charge. Ask for Tammy if Jeff is out.
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Old 04-03-2011, 12:50 PM
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Re: Buying a Summit experience.. typical salesman BS

Unfortunately your story is typical of many car dealers no matter what the brand these days and Jeep does not have the corner on that market. I went through seven different Toyota dealers last year and six of them outright lied to me - and none of it had to do with price. Same the year before with a highly-rated Acura dealer. Same the year before with the ONLY Volvo dealer in the state. The Mercedes dealer in the area was not much better. I decided just to stick with one Jeep dealer this year when I went to trade for an Overland and have already been told several things that I know to be completely untrue by my salesman who is a really nice guy and does seem genuine and really knows his Jeeps (although corporate Jeep BS had led him astray a few times). 'Tis just the nature of the car dealership beast - but then, what how many other places are you always told the truth/accurate info anyway? It is kind of fun to help educate them, just wish it didn't have to happen so often with such an expensive purchase...
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Old 04-03-2011, 12:55 PM
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Re: Buying a Summit experience.. typical salesman BS

Master, you don't have to go back to the golden dealer ever again.. take it to GO broadway.. the corporate lady at the car show booth told me once I got my car from pro chrysler to not go back there and take it to another dealer for service because she was treated so poorly by them on the phone. If your going to the show check out the black summit! hopefully it doesn't look like a jungle gym today and is all locked up looking pretty.

Best jeep dealership in Denver so far.. Go Chrysler Broadway.. I have dealt with most of them in the surrounding area..Go is upfront, HONEST and no BS. They don't make you sit there for hours when all you wanted to do was take a test drive. They don't have a back room with greasy sales managers trying to play good guy bad guy. They will usually offer to sell you a car a few hundred over invoice at most if you just walked in off the street with out any prior negation. They also gave the fairest value on my trade in. Their managers are right on the floor when you walk in not hidden behind some tinted piece of glass or raised up on a pedestal behind a wall like most dealerships.

Havanah=pushy lying salesman.. When I first looked at jeeps they told me that there would only be laredos available in the new body style so I should buy a limited 2010. And they all love to talk about how they are the number one dealer.. but yet they can't get any summits at all! IF you walk in there you may need a pistol to get out if you don't plan on buying one of their cars that day.

Centennial Jeep.. They wanted to charge me $2500 over msrp for a summit and would not honor the friends and family. Continuously tried to push the 430n when I made it clear I wanted the 730n RHR. Sales manager lied and said it would be three months before the 730 would be put into the summits.. source was the manager talking straight to one of the Jeep production managers.. And of course the 730n came out two wks later.

Go southwest wouldn't match the friends and family discount go broadway was going to give me and then wouldn't trade out the summit they had on their lot to the other go dealer so I could buy it. Broadway Go said they get about 25 deals a month (that was just one manager) from unhappy customers that leave southwest and come to them! The salesman at southwest was lethargic non informative and seemed to not even know what car he was in.

And the dealership I'm engaged with now.. pro chrysler.. I can't wait to see them in my rear view mirror!
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Old 04-03-2011, 01:03 PM
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Re: Buying a Summit experience.. typical salesman BS

the legacy thinking at american car dealers is THE remaining achilles heel for the domestics.

they aren't just selling cars they are selling an entire ownership experience.

for example, a bad car under warranty with a good dealer can result in owner loyalty

similarly, a good car under warranty with a bad dealer can result in owner disloyalty.

on the sales front... turning the screws up on MSRP to a loyal customer just seems so short-sighted to me but what do I know.
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Old 04-03-2011, 04:12 PM
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Re: Buying a Summit experience.. typical salesman BS

It is amazing that these folks are still in business. Stupid and uninformed salespeople is one thing, but this level of dishonesty is hard to believe.

I agree with Moosehead...take the vehicle (it is under warranty and no one drove it) and then hold their feet to the fire for extras.
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Old 04-03-2011, 04:58 PM
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Re: Buying a Summit experience.. typical salesman BS

Quote:
Originally Posted by ideal303 View Post
Master, you don't have to go back to the golden dealer ever again.. take it to GO broadway.. the corporate lady at the car show booth told me once I got my car from pro chrysler to not go back there and take it to another dealer for service because she was treated so poorly by them on the phone. If your going to the show check out the black summit! hopefully it doesn't look like a jungle gym today and is all locked up looking pretty.

Best jeep dealership in Denver so far.. Go Chrysler Broadway.. I have dealt with most of them in the surrounding area..Go is upfront, HONEST and no BS. They don't make you sit there for hours when all you wanted to do was take a test drive. They don't have a back room with greasy sales managers trying to play good guy bad guy. They will usually offer to sell you a car a few hundred over invoice at most if you just walked in off the street with out any prior negation. They also gave the fairest value on my trade in. Their managers are right on the floor when you walk in not hidden behind some tinted piece of glass or raised up on a pedestal behind a wall like most dealerships.

Havanah=pushy lying salesman.. When I first looked at jeeps they told me that there would only be laredos available in the new body style so I should buy a limited 2010. And they all love to talk about how they are the number one dealer.. but yet they can't get any summits at all! IF you walk in there you may need a pistol to get out if you don't plan on buying one of their cars that day.

Centennial Jeep.. They wanted to charge me $2500 over msrp for a summit and would not honor the friends and family. Continuously tried to push the 430n when I made it clear I wanted the 730n RHR. Sales manager lied and said it would be three months before the 730 would be put into the summits.. source was the manager talking straight to one of the Jeep production managers.. And of course the 730n came out two wks later.

Go southwest wouldn't match the friends and family discount go broadway was going to give me and then wouldn't trade out the summit they had on their lot to the other go dealer so I could buy it. Broadway Go said they get about 25 deals a month (that was just one manager) from unhappy customers that leave southwest and come to them! The salesman at southwest was lethargic non informative and seemed to not even know what car he was in.

And the dealership I'm engaged with now.. pro chrysler.. I can't wait to see them in my rear view mirror!
Thats Interesting, because I balied on my order from Go Chrysler Boradway. They were very nice and professional but they were unable to fill my order in a timely manner. I found Co Chrysler Jeep out on Havana to be the best (Aaron was an amazing sales rep) and Jeff in their service department to be awesome!
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