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Choosing which recalls to apply

8K views 53 replies 26 participants last post by  bill_de 
#1 · (Edited)
I have two outstanding recalls on my 2014 WK2. First is the dreaded sun visor recall (a good example of when the cure is worse than the disease). The second is the steering column control module reprogramming.

I am fairly adamant I don't want the visor recall applied. However, I wouldn't mind having other recalls fixed.

Have others had a good experience with dealers telling them you only want certain recall campaigns applied to your vehicle and not others? Any tricks to convincing them to comply? Do you have to coerce them or is it a fairly common occurrence for them to encounter owners rejecting the offer of recall repairs?
 
#2 ·
The sunvisor fix is a spacer only.....simple 5.minute fix. Just had it done today and they did 3 recalls in less than 30 min. Brake booster, sunvisor and bcm.update.
 
#12 · (Edited)
The sunvisor fix is a spacer only.....simple 5.minute fix. Just had it done today and they did 3 recalls in less than 30 min. Brake booster, sunvisor and bcm.update.
I realize your a big Jeep fan, as are most of us on this site. But, there is no way your dealer could have performed those three recalls in 30 minutes. And did them correctly.

Not possible at all, even with three techs working on the vehicle at the same time. The brake booster recall alone would take more than 30 minutes all by itself! That's if it was done correctly. According to Mopars instruction sheet for the recall, which lists 0.9 hours to test and install the foam shield on a booster that doesn't need to be replaced. 1.2hours for a booster replacement, if required.

http://www.wk2jeeps.com/tsb/rc_P1414.pdf


The sun visor wiring safety recall lists a repair reimbursement time of 1.3 hours;


http://www.wk2jeeps.com/tsb/rc_P3614.pdf


I'm fully aware that some techs may be able to do some recall work much quicker that the time allotted but all three in a half hour..... can't see it!
 
#3 ·
Ya, agreed. Ignore the sun visor scare posts. Trust me, I'm anal, and they don't have to gut the liner like some have said. They just loosened that corner and put in the spacer, no big deal or evidence of repair.
 
#10 ·
Valid concerns, no matter what the apologists say. The service writer talked me into having mine done but mine is black so it hides the greasy fingerprints. What isn't hidden, however, is the big scratch on the dash from when they replaced the HVAC controls in search of an intermittent electrical fault (after originally replacing the radio in the search)....

At the next repair visit, they had to replace some sort of oil sensor (temp or pressure, they didn't say which) because it was throwing CEL lights. They didn't replace the top engine shroud correctly (it was just lying next to the engine under the hood) and now (for months after the repair) there is a constant PCV/crankcase vapor/oil smell that I get to learn to deal with or try and go convince them to try and fix.

The only way to have zero problems with Jeep service is to have zero service performed, which is impossible as we all know. The risk/reward question is therefore valid in my experience.
 
#13 ·
I dont care if u believe me or not.....i checked in at 839....left at 1040. They did 5 items. Diagnosed needing a adaptive headlight module, diagnosed thst it needs a new shifter bezel...then the 3 recalls. 6 items actually with free inspection.....


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#16 · (Edited)
I dont care if u believe me or not.....i checked in at 839....left at 1040. They did 5 items. Diagnosed needing a adaptive headlight module, diagnosed thst it needs a new shifter bezel...then the 3 recalls. 6 items actually with free inspection.....


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Did they cut the brake booster foam shield and slip it over the booster to save time and compromise the shield?

That might explain the quick turnaround.

Wait checked in @ 8:39 left @ 10:40....... Isn't that 2 hours???
 
#14 ·
The repair manuals also call for 8 hours to remove/install springs....my buddy whos done quite a few wk2s does it in less than 3. Including my jeeps 3 times.
 
#17 ·
Yes. ..but at 10 am they told me it would be an hour to do the recalls and it only took 30 min. By the time i checked out it was 1040 am. Maybe they started the recalls at 9 am and then came out and told me ot would be an hour around 10 am. Dont know...but from when they told menit would be an hour to do the recalls..till the tume they told menit was ready....was 30 min.
 
#18 ·
Visor Recall
I would rather risk the possibility of fingerprints over the risk of fire. If there are fingerprints, it could be addressed immediately. If there is a fire, then you will have more to worry about. My visor recall and TIPM recalls were done in about 90min.
 
#20 ·
I don't "choose" which ones to apply...if there is a recall, I have it applied.
 
#24 ·
^^^^This. I had two of three outstanding recalls done last week (they told me they didn't have the parts for the third one); sun visor wiring and brake booster shield. Had a couple faint smudges on the headliner when I got the Jeep back; easily cleaned it with a damp microfiber cloth. I won't ever drive a vehicle with outstanding recalls on it that I could otherwise get taken care of at no cost to me as I don't want something related to the outstanding recall happening to it. Also, just in case I want to sell or trade it in on short notice I want all recalls already done and documented.
 
#32 ·
Oh wow...that nice lumber got scorched, too. Eeek! :eek:

SERIOUSLY, that's nasty. Where did the fire originate?
 
#43 · (Edited)
I'm definitely not feeling any better about performing the visor recall given the recent cases of what appear to be ironic visor recall "fix"-induced fires. I don't have any risk of fire without the recall being performed (because no one has ever accessed above the headliner), and I'd rather not risk having my Jeep burn while it's sitting in my garage thanks to a "fire prevention fix".

"Creating a risk of fire where there was none before *and* a grease-smudged headliner? Where do I sign up?!" said no one ever.

I'll definitely have the ORC recall applied if they ever get around to indicating it's applicable to my VIN. My build date is in the specified range.
 
#44 ·
Hi, Roadkill. From my previous posts about the brake booster recall and the visor light recall you can tell I was thinking just like you. I take excellent care of my vehicles and don't need someone messing one up on an oil change, let alone an unneeded recall.

A little over two weeks ago, after discussing with the service manager the importance of my JGC not coming out of the shop in worse condition (paint scratches, greasy fingerprints, etc) than it went in, I went in to have the brake booster recall done even though there is no corrosion, let alone even dust, on the booster or anywhere else under the hood. Since I have been getting all my Mopars serviced at the same dealership for over twenty years for the things I can't handle, I know the top mechanics there and the service manager lets me go back in the service bays to watch and talk with the mechanics while they work on my vehicles.

The mechanic did a great job on the booster, installing only the plastic sleeve to divert water from running sown onto the booster. He had done many if them in the past and so I felt comfortable having him do it even though I really don't need it where I live (but things could change and I might live somewhere where it would be good to have).

After he buttoned everything back up he asked if I wanted to have the visor recall done too since I was there. I told him my thoughts about it - that no one had ever worked on the visor area so I didn't think I needed it done. He said they were taught by the Mopar factory reps that train them that it wasn't a problem caused just by repairs to that area but could also have been caused by a faulty installation at the factory that caused the visor bracket screws to penetrate the lamp lights. While mine might be fine the only way to know is to look and once it is looked at, the new wire loom that prevents future problems might as well be installed.

I have a pano roof and asked him about that making the job more difficult. He said it makes it take a little longer but he had done a lot of them too and could do it with no damage whatsoever to my vehicle. I agreed to have it done. The mechanic was great! He changed gloves probably a dozen times during the process to be sure not to get any grease anywhere on the headliner, visors, A pillars, seats and frame where he removed the weather stripping. Once he had the left side area exposed he showed me that the vanity lamp wires had not been penetrated during assembly. He then removed the old wire loom and put in the new one and reassembled that side. He went to the right side of my JGC and did the same thing - again finding that the lamp wires had not been penetrated on that side either. When he was done he searched the entire headliner, A-pillars, seats, dash and door frames with his light looking for any fingerprints or misaligned parts. Everything looked exactly like it did when I brought it in. :thumbsup: . The crease in the headliner that I read others had gotten while it was folded back for this work, and that eventually goes away, was not present at all.

I realize there are a lot of sloppy mechanics out there but there are good ones, too. I respect your decision not to get the recalls done, but if you change your mind, I hope you find some reliable mechanics like I did.
 
#47 ·
The local dealership has changed a lot in the service department. The got rid of a fast lane farmed out to an independent company. While this makes the appointment system a bit longer in wait time, I did schedule my 2011 WK2 Limited for the visor wiring and fuel relay recall servicing. I was actually impressed by how well the visor and interior surrounding the panoramic sun roof was taken and replaced. No greasy finger prints and the didn't tear apart my dash cam wire placement noticeably. All was done properly, but just to be certain I did park it outside the garage for the first few days. I am now satisfied that all is well. I completely understand the angst taking in the Jeep that's working fine to the dealer. I was either very lucky or this dealership is upping their game. I noticed their prices have risen for various services. Luckily for me most maintenance is done myself with help from my mechanic father-in-law. I will do a transmission fluid change either through the dealer or a transmission specialty place but I'm just about at 50K miles so not any time soon.
 
#48 ·
#50 ·
P67 Occupant Restraint Control Module recall scheduled for 5/16/15...dealer said it would take 2 hours. Will update once recall is completed...

And sorry to hear about your troubles with the fire...that is not cool at all. Glad nobody was hurt, just your poor Jeep baby :(
 
#51 ·
What's involved with replacing the ORC module? I have an appt Monday for an oil change and the Orc recall. I'm still on the fence on the sun visor recall after 8 catching on fire after the recall. My kids bedroom is over the garage so the last thing I want is my car to catch fire.


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#53 ·
I just had the problem associated with the vanity lights. It blew the M20 fuse which disabled all the controls on my steering wheel and wiper blades were always on and I could not turn them off. The dealer replaced the fuse but could not find the short. I noticed the driver side vanity light was very dim and passenger side did not work. So upon removing the screws for the passenger visor the vanity light came back on. I also noticed the wire harness was very warm. I was able to fix the shot myself.
I was very upset at the dealer since they did the vanity light, P36 recall last October but it seems like they just wrote it off and never rerouted the wires as they were pinched. See the attached picture.
 

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#54 ·
If the dealer did nothing, this wouldn't have happened. The problem was said to arise only if somebody had worked in that area. Now this might be hard to believe of a trained FCA technician, but it looks like they screwed up. ;)



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