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  #13  
Old 04-20-2012, 09:14 AM
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Re: Coming from Audi to Jeep

For NewtonCD, I also live in CO and have a new GC Overton 5.7. Like someone said here the central knob makes driving in various conditions very convenient. I do not find it intrusive/obtrusive at all. I use sport mode a lot but will also use the snow mode fairly frequently. It wouldn't work well located anywhere else. Take the leap, you'll like it. The V-6 or 5.7 is your choice and plenty of space here dedicated to that.
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Old 04-20-2012, 09:27 AM
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Re: Coming from Audi to Jeep

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Originally Posted by BimmerAgent View Post
Newton- Since you've had Audis for a long time, I thought I would warn you since I have had Bimmers for a long time. The high level of customer service you are most likely accustomed to with Audi will not be duplicated by a Chrysler dealer. Even though the JGC is positioned as a near luxury or luxury vehicle, the dealer in my area has no concept about how to treat a luxury customer. The service in most every regard provided by the dealer is a disappointment because the JGC itself sets a high bar that the dealer does not know how to reach. There is a disconnect between the perceived level shown by the vehicle and the actual dealership culture. I've had discussions with my service manager about this service gap, and he gets it, but upper management won't let him implement the training and changes he needs to raise the bar. It's too bad, because while the JGC is pretty good, the overall ownership experience suffers because the dealer can't deliver the expected level of treatment to the customer. Just my $.02 worth. Bruce
Not to take this thread off subject but us Colorado folks need to find a decent dealership. I really like GO Chrysler Jeep West in Golden for service but I have to find one for sales. Arapahoe Jeep is absolutely horrible.
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Old 04-20-2012, 10:35 AM
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Re: Coming from Audi to Jeep

Nice, I went from an AUDI to a Jeep in 2006, never looked back. Hope your experience is as enlightening as mine was.
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Old 04-20-2012, 10:36 AM
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Re: Coming from Audi to Jeep

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Originally Posted by BimmerAgent View Post
Even though the JGC is positioned as a near luxury or luxury vehicle, the dealer in my area has no concept about how to treat a luxury customer. The service in most every regard provided by the dealer is a disappointment because the JGC itself sets a high bar that the dealer does not know how to reach. There is a disconnect between the perceived level shown by the vehicle and the actual dealership culture. I've had discussions with my service manager about this service gap, and he gets it, but upper management won't let him implement the training and changes he needs to raise the bar. It's too bad, because while the JGC is pretty good, the overall ownership experience suffers because the dealer can't deliver the expected level of treatment to the customer.
Part of the problem is that cars in general are getting a ton more expensive. Regardless of how the truck is positioned, the sticker price isn't too much more than that of say a similarly-equipped Town & Country. We live in an era where a loaded '13 Ford Escape (not the Edge, not the Explorer...the Escape!!!) costs $37k. So while you or I may see ourselves as premium or near-luxury buyers, Jeep sees us as the guys/gals who spent only a few grand more than the guys/gals in loaded Ford Escapes.

It sucks because the service should be the same regardless of how much the vehicle costs (within reason), but that's just not the reality of it. Some of the worst service I've ever had was with the most expensive vehicle I've ever owned (a '10 GC SRT8). My attitude was "I paid $49k for this thing...", their attitude (although they would never say it) was "what's your point...that loaded Wrangler Rubicon out there costs $42k, that Town & Country costs $40k...we give them all the same sh*tty service".

The problem is only going to get worse as sticker prices and customer expectations continue to rise while service experiences generally stay the same. And that's across the board, not just with Jeep.
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Old 04-20-2012, 11:10 AM
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Re: Coming from Audi to Jeep

Well said!
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Old 04-20-2012, 08:15 PM
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Re: Coming from Audi to Jeep

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Originally Posted by kelvar13 View Post
I concur on the knob being the best way to adjust things on the fly. Hell even my evo has a select terrain button on the steering wheel (prefer the knob in the gc because every now and again i bump it while turning in the mitsu). Its location at the back of the console is an out of the way location and I hardly notice the thing. I can't imagine how it can be anywhere close to a deal breaker.

Yup, probably just a case of different strokes for different folks.

I could see it being a great option to be able to control the navigation, radio, etc all via the "knob" on the console.

Matter of fact, they could move the selec-trac feature into the navigation screen and it could serve as a multi-purpose feature (this is how Audi controls all of the features of the multi-media interface and I reckon I am just used to that).

Appreciate all of the replies.
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Old 04-21-2012, 08:17 AM
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Re: Coming from Audi to Jeep

[QUOTE=BimmerAgent;616131]Newton- Since you've had Audis for a long time, I thought I would warn you since I have had Bimmers for a long time. The high level of customer service you are most likely accustomed to with Audi will not be duplicated by a Chrysler dealer....

Hi

I am a new owner to a WK2 and I am coming off a Mercedes Benz. I am much more satisfied wih the Grand Cherokee than the Mercedes simply because it drives better and much quieter inside. The Mercedes dealership experience was definitely great but so much more expensive. I mean more than double what I would pay at a local shop that specializes in Mercedes repair. While there would be no coffee or snack at the local guy and the floors were generally dirty I would still get that friendly warm welcome and a feeling that I am not paying double the rate for just some clean seats, big TV and very very expensive coffee! At the end of the day I would rather not spend anytime other than the absolute minimum at a dealer or a repairshop I dont really care for the sweet talk and coffee of these expensive dealerships. I would much rather just drop off and pick up my car for the least amount of money out of my pocket.
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Old 04-21-2012, 08:21 AM
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Re: Coming from Audi to Jeep

reliability is probably the same
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Old 04-22-2012, 11:14 AM
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Re: Coming from Audi to Jeep

I had an Audi before my Grand, and the Audi dealers in the Chicago area are nothing special. The Jeep dealer I bought from, Zeigler, was recommended by a friend who bought there and it's service department is a first class operation compared to every other dealer I ever dealt with. We're lucky in Chicago that there are enough dealers to make it competitive in that way.
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  #22  
Old 04-22-2012, 11:30 AM
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Re: Coming from Audi to Jeep

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I had an Audi before my Grand, and the Audi dealers in the Chicago area are nothing special. The Jeep dealer I bought from, Zeigler, was recommended by a friend who bought there and it's service department is a first class operation compared to every other dealer I ever dealt with. We're lucky in Chicago that there are enough dealers to make it competitive in that way.
I think that's the real deal on a couple of levels:
1) When you find the right dealer keep them, they are few and far between and
2) If the dealer fails/can't deliver, will the corporation behind it stand up and take ownership, in my case that didn't happen with my Audi, it has in the past with my Chrysler products.
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Old 04-22-2012, 02:56 PM
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Re: Coming from Audi to Jeep

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I think that's the real deal on a couple of levels:
1) When you find the right dealer keep them, they are few and far between and
2) If the dealer fails/can't deliver, will the corporation behind it stand up and take ownership, in my case that didn't happen with my Audi, it has in the past with my Chrysler products.
We changed from a 2007 T/D Audi to a 2011 Grand 3.6 , air suspension Limited. The Audi ECU died on the first tank of fuel and took a month to be fixed, we tired of its drab looks but otherwise it was a lovely vehicle. I am very happy with the Jeep, it rides and drives beautifully and I am completely happy with the Pentastar engine but I do not like the voice in the GPS.
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Old 04-22-2012, 03:41 PM
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Re: Coming from Audi to Jeep

I really liked the Audi but it was so much more expensive, and the Jeep Overland really pushed the envelope with regards to features.

The service amenities are actually nicer at the Chrysler dealer than I saw at Audi or BMW. They gave me a tour of the shop and I was very impressed. The shop building itself looks like it was built in the 60's, but it was impeccably clean and frankly I'm a bit jealous of the finish they use on the floors. I wish my garage looked that nice.

I got the extended warranty mainly for the free rental if I need work. That's the major difference between a luxury brand service and a base vehicle service.

As a side note the guy who purchased an Overland one day prior to when I did traded in his Porsche Cayenne. The vehicle is attracting a lot of foreign car owners back to the fold. Of course it doesn't hurt that its built on a platform common with Mercedes SUVs.
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