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  #241  
Old 01-07-2014, 07:42 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

it's really a minor annoyance, thus the "suffer" in quotes, but it is odd that the remote start works just fine with two clicks, but the hatch doesn't. How many fob receivers and control computers does this thing need anyway?
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  #242  
Old 01-08-2014, 06:31 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

My 2014 (Overland, V8, 4x4) now has over 5,000 miles, and the only problem thus far has been the ignition switch.
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  #243  
Old 01-08-2014, 10:38 PM
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Originally Posted by FStephenMasek View Post
My 2014 (Overland, V8, 4x4) now has over 5,000 miles, and the only problem thus far has been the ignition switch.
What was wrong with the switch?
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  #244  
Old 01-09-2014, 09:16 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by macfan View Post
HUH? You are saying the assembly plant should redrill the holes? Sorry but that is not how it works in real life. You need to take the tour at JNAP and see how the Grand Cherokee is assembled in real life. Your expectations are unrealistic.
But don't you think someone doing an inspection at the plant might see that panels are misaligned? And do something about it rather than just ship it to the buyer?
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  #245  
Old 01-09-2014, 09:31 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by JeepGCOverland View Post
99.99% of the problems you see are just software glitches that can be resolved by taking a trip to the dealer, and I'd say 95% of the Jeeps having problems are early builds.
Please show us the statistics you used to come up with these rather remarkable numbers. It's clear to me you'd never make it as an actuary. And, last I knew, "early builds" are still 2014s.

Look, let's stop burying our heads in the sand. The 2014 JGCs have had more than their fair share of issues. Yes, they are being resolved, and later builds are better. But, at one point, 22% of people responding here reported issues with their Pentastar transmissions. That's a bit different than .01%. That's what Consumer Reports is seeing, and they are correctly reporting that.

The JGC has superb functionality, but it's had serious teething problems, and that's what CR reflects in the withdrawal of its recommendation for the 2014. Really, isn't it preposterous that people here are downloading software updates every two months, and then listing all the new problems introduced by the new software? Fuzzy back-up camera? Balance shifting all the way left? Presets disappearing? And on and on. Some are even going back to earlier software releases. Ridiculous.

While ours (early September build) has had only minor glitches (nav system had us driving through lakes a mile to the west of where we were, etc.), it's clear that there are many others who are having more serious issues (and having difficulties getting them resolved), so let's stop with the "mine's been fine, so what's the problem" responses.
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  #246  
Old 01-09-2014, 02:23 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by hotspur View Post
Please show us the statistics you used to come up with these rather remarkable numbers. It's clear to me you'd never make it as an actuary. And, last I knew, "early builds" are still 2014s.

Look, let's stop burying our heads in the sand. The 2014 JGCs have had more than their fair share of issues. Yes, they are being resolved, and later builds are better. But, at one point, 22% of people responding here reported issues with their Pentastar transmissions. That's a bit different than .01%. That's what Consumer Reports is seeing, and they are correctly reporting that.

The JGC has superb functionality, but it's had serious teething problems, and that's what CR reflects in the withdrawal of its recommendation for the 2014. Really, isn't it preposterous that people here are downloading software updates every two months, and then listing all the new problems introduced by the new software? Fuzzy back-up camera? Balance shifting all the way left? Presets disappearing? And on and on. Some are even going back to earlier software releases. Ridiculous.

While ours (early September build) has had only minor glitches (nav system had us driving through lakes a mile to the west of where we were, etc.), it's clear that there are many others who are having more serious issues (and having difficulties getting them resolved), so let's stop with the "mine's been fine, so what's the problem" responses.
It's OK to be a Jeep supporter and cheerleader. What's not reasonable is ignoring numerous respected and objective sources that clearly have indicated multiple problems. It's not just Consumer Reports. KBB, Edmunds, Truedelta, JD Power, etc. all report significant reliability issues.
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  #247  
Old 01-09-2014, 05:14 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by hotspur View Post
But don't you think someone doing an inspection at the plant might see that panels are misaligned? And do something about it rather than just ship it to the buyer?
I remember seeing on that Detroit plant TV documentary that was on recently that the tailgates are installed by robots. They drill the holes and install them.
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  #248  
Old 01-09-2014, 06:02 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by jdshaw View Post
It's OK to be a Jeep supporter and cheerleader. What's not reasonable is ignoring numerous respected and objective sources that clearly have indicated multiple problems. It's not just Consumer Reports. KBB, Edmunds, Truedelta, JD Power, etc. all report significant reliability issues.

But if they don't agree with me they must be biased or just plain wrong!

Didn't you know that?




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  #249  
Old 01-09-2014, 07:10 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by hotspur View Post
Please show us the statistics you used to come up with these rather remarkable numbers. It's clear to me you'd never make it as an actuary. And, last I knew, "early builds" are still 2014s.

Look, let's stop burying our heads in the sand. The 2014 JGCs have had more than their fair share of issues. Yes, they are being resolved, and later builds are better. But, at one point, 22% of people responding here reported issues with their Pentastar transmissions. That's a bit different than .01%. That's what Consumer Reports is seeing, and they are correctly reporting that.

The JGC has superb functionality, but it's had serious teething problems, and that's what CR reflects in the withdrawal of its recommendation for the 2014. Really, isn't it preposterous that people here are downloading software updates every two months, and then listing all the new problems introduced by the new software? Fuzzy back-up camera? Balance shifting all the way left? Presets disappearing? And on and on. Some are even going back to earlier software releases. Ridiculous.

While ours (early September build) has had only minor glitches (nav system had us driving through lakes a mile to the west of where we were, etc.), it's clear that there are many others who are having more serious issues (and having difficulties getting them resolved), so let's stop with the "mine's been fine, so what's the problem" responses.
The Pentastar transmission problems were solved by a TSB, which is SOFTWARE, meaning that the rough shifting transmissions were due to an issue with SOFTWARE. 99.99% was an exaggeration to get the point across (I probably should have just said vast majority), but I have only seen three problems in the 2014s that were not software glitches, and thousands of complaints about software issues (headunit glitching, dashboard glitching, transmission shifting roughly, etc.). The first was my engine breaking, the second a sunroof leak that destroyed the headunit, and the third a bad SRT transmission (not a software issue). There was some fuss about misaligned body panels, but those have no impact on functionality and are found on all vehicles (one member pointed out that his $100K+ BMW has misaligned body panels as well).

I am sticking with my estimate that 90-95% of the problems were in early builds. I have yet to see anyone with an EcoDiesel have a problem, and those are all later builds.

I do agree with you that the 2014 JGCs have had significantly more issues than most vehicles. But still, basically all of the issues could be fixed with a software update or a trip to the dealer to realign a body panel. The later 2014 builds seem to have a lot less issues, and even the vast majority of the people with early builds have not had excessive issues.

I couldn't make it as an actuary? Do you really think that 22% of Pentastar owners have rough shifting transmissions? 22% of the Pentastar owners who took that poll (I can't find the thread, but I'm sure no more than 200 took it) have rough shifting transmissions. First of all, the poll is surveying a VERY small proportion of 2014 JGC owners. I think about 200,000 2014 GCs were sold in 2013, meaning 200 would be .1%, hardly a fair representation. Also, the people who took the poll, and come to this site in general, are often the ones having problems. The only reasons people join this site is because they are enthusiasts, or because they are experiencing problems. Because of this, there will be a much larger proportion of people on this site experiencing problems then there is in actuality. Furthermore, someone without problems is a lot less likely to click on a thread about transmission problems than someone with transmission problems, skewing the data even more.

I am not trying to refute the fact that the V6s had transmission problems, or the fact that the 2014 JGC has been relatively problematic. I experienced the V6 transmission problems first hand, and quite frankly, it hurt the overall appeal of the vehicle significantly. I've also experienced a few glitches in my 2014 JGC. However, the glitches were an annoyance at most, and all have been sorted out now.

The point I have been trying to make is that, while the 2014 JGC has a significantly higher rate of problems than some competitors (I don't think the later builds are nearly as bad as the early ones), most of the problems are easy fixes. Furthermore, especially now that most of the bugs have been ironed out, it is not like you are GOING to have a problem with your 2014 JGC. Would you have a smaller chance of running into an issue if you bought a Honda Pilot or a Toyota Highlander instead? Probably. But, even if you are twice as likely to have a major issue in the Jeep, having a major issue is still unlikely as the chance of running into a major issue is very small. Because of this, I would buy a Jeep GC over a Honda Pilot or a Toyota Highlander all day because the Jeep, even though it might be more problematic, is far superior to those POSs. The Jeep does not compare with those whatsoever, and, especially in the Overland trim and up, compares much more fairly to offerings from Lexus, Mercedes, BMW, Audi, Land Rover, etc. I found the Jeep to be just as luxurious and well-equipped as the offerings from the luxury brands, at a much lower price. Not to boast, but funds were not even remotely an issue when I was buying, (meaning I bought what appealed to me most), so the fact that I bought the JGC is saying something. I will admit that I still wanted to get a good value, but if the $110K RRS Autobiography appealed to me more than the JGC, I would have bought it (still might, deciding between that and a JGC SRT to get in addition to the Overland, my other car, and possibly a 2015 Corvette Z06) instead.
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  #250  
Old 01-09-2014, 07:19 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by jdshaw View Post
It's OK to be a Jeep supporter and cheerleader. What's not reasonable is ignoring numerous respected and objective sources that clearly have indicated multiple problems. It's not just Consumer Reports. KBB, Edmunds, Truedelta, JD Power, etc. all report significant reliability issues.
Fair enough. I did downplay the issues too much, so you are right, but I wasn't claiming that the JGC is the most reliable vehicle, either. See my last post.
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  #251  
Old 01-09-2014, 07:42 PM
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Quote:
Originally Posted by JeepGCOverland View Post
The Pentastar transmission problems were solved by a TSB, which is SOFTWARE......... But, even if you are twice as likely to have a major issue in the Jeep, having a major issue is still unlikely as the chance of running into a major issue is very small. Because of this, I would buy a Jeep GC over a Honda Pilot or a Toyota Highlander all day because the Jeep, even though it might be more problematic, is far superior to those POSs. The Jeep does not compare with those whatsoever, and, especially in the Overland trim and up, compares much more fairly to offerings from Lexus, Mercedes, BMW, Audi, Land Rover, etc. I found the Jeep to be just as luxurious and well-equipped as the offerings from the luxury brands, at a much lower price. Not to boast, but funds were not even remotely an issue when I was buying, (meaning I bought what appealed to me most), so the fact that I bought the JGC is saying something. I will admit that I still wanted to get a good value, but if the $110K RRS Autobiography appealed to me more than the JGC, I would have bought it (still might, deciding between that and a JGC SRT to get in addition to the Overland, my other car, and possibly a 2015 Corvette Z06) instead.
Snicker snicker, well said.
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  #252  
Old 01-09-2014, 07:59 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by hotspur View Post
Please show us the statistics you used to come up with these rather remarkable numbers. It's clear to me you'd never make it as an actuary. And, last I knew, "early builds" are still 2014s.

Look, let's stop burying our heads in the sand. The 2014 JGCs have had more than their fair share of issues. Yes, they are being resolved, and later builds are better. But, at one point, 22% of people responding here reported issues with their Pentastar transmissions. That's a bit different than .01%. That's what Consumer Reports is seeing, and they are correctly reporting that.

The JGC has superb functionality, but it's had serious teething problems, and that's what CR reflects in the withdrawal of its recommendation for the 2014. Really, isn't it preposterous that people here are downloading software updates every two months, and then listing all the new problems introduced by the new software? Fuzzy back-up camera? Balance shifting all the way left? Presets disappearing? And on and on. Some are even going back to earlier software releases. Ridiculous.

While ours (early September build) has had only minor glitches (nav system had us driving through lakes a mile to the west of where we were, etc.), it's clear that there are many others who are having more serious issues (and having difficulties getting them resolved), so let's stop with the "mine's been fine, so what's the problem" responses.

Other than computer glitches, please name ONE major issue with the 2014 JGC. There is no other issues other than computer glitches. The transmission issue = computer glitch. Besides the computer, there is actually a vehicle that surrounds the computer, and that vehicle is great. Apple has released 3 updates for iOS 7 since its release several months ago. Even Apple, the computing guru has to have updates. I think it is very unfair that CR removed the recommendation, when the problems did not affect the Hemi or EcoDiesel, and the V-6 issue has been resolved. The problems only affected the first 2 quarters (and these issues have been resolved), and the ones off the line now run smooth. I think CR needs to re-visit the recommendation.
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