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  #325  
Old 03-09-2014, 11:16 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Ive had two SRT's....a 2013 and now 2014 and neither have/had a single problem. I also owned a 2011 Durango and it had a head issue(build date range) and both were replaced with loaners issued. My 2006 had one warranty issue with the bolt on the headers breaking...causing a ticking. Again resolved in 1 visit that took 2 hours.
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  #326  
Old 03-10-2014, 06:35 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by Scottina06 View Post
Ive had two SRT's....a 2013 and now 2014 and neither have/had a single problem. I also owned a 2011 Durango and it had a head issue(build date range) and both were replaced with loaners issued. My 2006 had one warranty issue with the bolt on the headers breaking...causing a ticking. Again resolved in 1 visit that took 2 hours.
Of course there are going to be more people that have had good experiences... If that we're not true, any car manufacturer would go out of business quickly. The question is how many/what percentage of people have issues, and how serious are the issues.

Is it a 90%/10% split, with 10% of owners experiencing serious issues? I hope not, because that is still way way too unreliable.

This is a message board, so you are not going to be able to get a good idea on the split, so that's where you (hope) a place like CR has enough information to discuss and determine the rate of reliability.
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  #327  
Old 03-15-2014, 10:43 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by Dabitz View Post
Yet some people in this forum are in denial the '14s have way too many issues. I remember owning a Liberty and a Commander, and yes there were issues. But there were "common" and were addressed by a visit to the dealership. The '14 is a beautiful truck, but it has a laundry list of issues.
It is a beautiful, comfortable vehicle. I have a 14 GC. I bought in Nov 2013 and it has been in the shop 4 times. The first time, dangerously sluggish acceleration when merging and passing. Fix: software update, also issues with the navigation not working correctly. Floating car icon and incorrect info on the road i.e.: road is 65 mph, car shows 35 mph, can't connect bluetooth, Solution: update software. 2nd time in; navigation acting as before; Solution:update software, 3rd time in, the same nav problems, Solution attempt: replace radio, in again yesterday, dealer said the entire nav software was going to be replaced, pick up car this a.m., nothing , done, update not in to dealership.
The dealer blames the issues on Jeep and Garmin, Jeep blames it on Garmin, no one has a solution. On the surface, nav problems wouldn't seem like a safety issue, but it certainly can be. I had to drive to Cleveland and don't know the area. There were whiteouts at the time. If I had followed the GPS, if I would have made a turn that the nav directed me, it would have been into oncoming traffic on a divided highway. I was lucky there wasn't a whiteout at that moment and obviously saw the GPS was wrong.The local news had a story about a woman who followed her GPS, it took her off of the main road and she ended up in a snow pile in a ditch.
I researched for 6 months before I bought this. I saw no mention of the problems. I have and still own a 2006 Toyota 4Runner 106k in miles and only normal wear and tear. Sure it doesn't have the computer, but we also have had a Cadillac CTS and a Avalon Hybrid with complex computers systems and haven't had any of these problems.

I will be trading this GC out ASAP. It is too bad as there is a lot I love about the vehicle, but I can't have a new car in the shop all the time. It defeats the purpose of a new auto.
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  #328  
Old 03-15-2014, 11:36 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by lljpence View Post
It is a beautiful, comfortable vehicle. I have a 14 GC. I bought in Nov 2013 and it has been in the shop 4 times. The first time, dangerously sluggish acceleration when merging and passing. Fix: software update, also issues with the navigation not working correctly. Floating car icon and incorrect info on the road i.e.: road is 65 mph, car shows 35 mph, can't connect bluetooth, Solution: update software. 2nd time in; navigation acting as before; Solution:update software, 3rd time in, the same nav problems, Solution attempt: replace radio, in again yesterday, dealer said the entire nav software was going to be replaced, pick up car this a.m., nothing , done, update not in to dealership.
The dealer blames the issues on Jeep and Garmin, Jeep blames it on Garmin, no one has a solution. On the surface, nav problems wouldn't seem like a safety issue, but it certainly can be. I had to drive to Cleveland and don't know the area. There were whiteouts at the time. If I had followed the GPS, if I would have made a turn that the nav directed me, it would have been into oncoming traffic on a divided highway. I was lucky there wasn't a whiteout at that moment and obviously saw the GPS was wrong.The local news had a story about a woman who followed her GPS, it took her off of the main road and she ended up in a snow pile in a ditch.
I researched for 6 months before I bought this. I saw no mention of the problems. I have and still own a 2006 Toyota 4Runner 106k in miles and only normal wear and tear. Sure it doesn't have the computer, but we also have had a Cadillac CTS and a Avalon Hybrid with complex computers systems and haven't had any of these problems.

I will be trading this GC out ASAP. It is too bad as there is a lot I love about the vehicle, but I can't have a new car in the shop all the time. It defeats the purpose of a new auto.
What you have here is a dealer with a poor service center. Clearly they can't properly diagnose what is going on and are trying to solve it the easiest way which is software. Seeing I've rented several JGC and never had a Nav issue as well as many other owners, shows the system works as designed. Did they think to replace the antenna? How many satellites are you picking up?
A little testing by the mechanic I'm sure would locate the problem, instead they just want to shotgun it by replacing entire units and when it doesn't fix it blame someone else.
Problem is most dealerships only have 1 or 2 REAL trained mechanics on hand, the rest are just shop employees with little to no real experience or certainly no training.
As hi-tech cars are getting, dealers would be wise to hire a good IT person who can troubleshoot issues like this.
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  #329  
Old 03-15-2014, 12:39 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by Hercules View Post
What you have here is a dealer with a poor service center. Clearly they can't properly diagnose what is going on and are trying to solve it the easiest way which is software. Seeing I've rented several JGC and never had a Nav issue as well as many other owners, shows the system works as designed. Did they think to replace the antenna? How many satellites are you picking up?
A little testing by the mechanic I'm sure would locate the problem, instead they just want to shotgun it by replacing entire units and when it doesn't fix it blame someone else.
Problem is most dealerships only have 1 or 2 REAL trained mechanics on hand, the rest are just shop employees with little to no real experience or certainly no training.
As hi-tech cars are getting, dealers would be wise to hire a good IT person who can troubleshoot issues like this.
LOL... I work as a Network engineer and I've always thought that if I ever wanted to get out of corporate IT I would become a car technician.
.
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  #330  
Old 03-15-2014, 12:47 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by lljpence View Post
It is a beautiful, comfortable vehicle. I have a 14 GC. I bought in Nov 2013 and it has been in the shop 4 times. The first time, dangerously sluggish acceleration when merging and passing. Fix: software update, also issues with the navigation not working correctly. Floating car icon and incorrect info on the road i.e.: road is 65 mph, car shows 35 mph, can't connect bluetooth, Solution: update software. 2nd time in; navigation acting as before; Solution:update software, 3rd time in, the same nav problems, Solution attempt: replace radio, in again yesterday, dealer said the entire nav software was going to be replaced, pick up car this a.m., nothing , done, update not in to dealership.
The dealer blames the issues on Jeep and Garmin, Jeep blames it on Garmin, no one has a solution. On the surface, nav problems wouldn't seem like a safety issue, but it certainly can be. I had to drive to Cleveland and don't know the area. There were whiteouts at the time. If I had followed the GPS, if I would have made a turn that the nav directed me, it would have been into oncoming traffic on a divided highway. I was lucky there wasn't a whiteout at that moment and obviously saw the GPS was wrong.The local news had a story about a woman who followed her GPS, it took her off of the main road and she ended up in a snow pile in a ditch.
I researched for 6 months before I bought this. I saw no mention of the problems. I have and still own a 2006 Toyota 4Runner 106k in miles and only normal wear and tear. Sure it doesn't have the computer, but we also have had a Cadillac CTS and a Avalon Hybrid with complex computers systems and haven't had any of these problems.

I will be trading this GC out ASAP. It is too bad as there is a lot I love about the vehicle, but I can't have a new car in the shop all the time. It defeats the purpose of a new auto.
I have a 2014 Limited with a build date in July 2013. I have had very few problems with the NAV.

- I agree that having to rely on NavTeq for map updates sucks. They are at least 2 years behind the hand-held Garmin units.

- I have seen the map show the wrong speed but only for a street that was parallel and within 30 feet or so of the street that I was on.

- I have had absolutely no problems with Bluetooth.

It sounds like part of the problem is GPS accuracy. This could be either due to the area of country you are in (i.e. number of GPS satellites) or a bad antenna / antenna connection.

It sounds like the dealer applied the necessary shifting fixes that corrected the shifting issue. So, the only thing left is the GPS issue?

Out of curiosity, why don't you just buy a $200 portable Garmin unit for the time being until they sort out the GPS issues? It would certainly be cheaper than trading in a new car....
.
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  #331  
Old 03-15-2014, 01:24 PM
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Quote:
Originally Posted by David_Hart View Post
LOL... I work as a Network engineer and I've always thought that if I ever wanted to get out of corporate IT I would become a car technician.
.
Not the wisest career choice unless you want to take a huge paycut.
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  #332  
Old 03-15-2014, 01:26 PM
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Quote:
Originally Posted by Hercules View Post
As hi-tech cars are getting, dealers would be wise to hire a good IT person who can troubleshoot issues like this.
Actually most IT people aren't well suited for the job. An Automation and Control Engineer is very familiar with both embedded microprocessor systems and electromechanical interfaces. We use CANBUS based networks on automated machinery routinely. We also program touchscreens, control algorithms, design electrical interfaces, servo motors...pretty much every technology on modern cars has been in use on automated machinery for years.

We are already using technology today that will appear on everyday cars in the coming years. Get ready for vision software that uses cameras to read signs, see lines on the road, and "see" hazards.
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  #333  
Old 03-15-2014, 01:31 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by BobsWK2 View Post
It is supposed to operate (whether locked or not) with 2 quick clicks on the keyfob. That's it. Anything else and its not operating as designed. So in your case, according to the 1st part of your reply, your vehicle isn't operating properly. But if you're happy with it, that's all that matters. But it's not operating correctly.

And also thanks for the reply.
I can understand your frustration with it not working properly. I don't have my Summit yet so I have not been able to test this out, but my personal opinion is I wish it was purposely made to click 4 times. I can't tell you how many times the back of my lincoln mkx opened up because of accidentally hitting the button twice while it was in my pocket. Having the 4 click requirement is more of a security feature for me. I hope that's the case when I get it.
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  #334  
Old 03-15-2014, 02:41 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

I know I'm late replying to this but I just couldn't resist...

Quote:
Originally Posted by BobsWK2 View Post
Also occasionally, as I near the vehicle at times from 10-20 feet away, the vehicle unlocks itself. Obviously happens before I could possibly reach the door handle.
That's because your jeep loves you and gets ready to ride when it sees you
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  #335  
Old 03-15-2014, 03:58 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Quote:
Originally Posted by ExcursionDiesel View Post
Actually most IT people aren't well suited for the job. An Automation and Control Engineer is very familiar with both embedded microprocessor systems and electromechanical interfaces. We use CANBUS based networks on automated machinery routinely. We also program touchscreens, control algorithms, design electrical interfaces, servo motors...pretty much every technology on modern cars has been in use on automated machinery for years.

We are already using technology today that will appear on everyday cars in the coming years. Get ready for vision software that uses cameras to read signs, see lines on the road, and "see" hazards.
Interesting.
Sounds like a good career choice for the future.
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  #336  
Old 03-15-2014, 08:00 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by marosenb View Post
Of course there are going to be more people that have had good experiences... If that we're not true, any car manufacturer would go out of business quickly. The question is how many/what percentage of people have issues, and how serious are the issues.

Is it a 90%/10% split, with 10% of owners experiencing serious issues? I hope not, because that is still way way too unreliable.

This is a message board, so you are not going to be able to get a good idea on the split, so that's where you (hope) a place like CR has enough information to discuss and determine the rate of reliability.
CR's 2103 annual buying guide rates vehicles by categories such as "engine, major" and "engine, minor" and "engine cooling," etc. The rating symbols in this table, according to the key on P. 188, appear to indicate the following levels of reported problems:
Below 1% (circle filled with wavy lines)
1%-2% (circle with wavy lines in top half)
2%-3% (empty circle)
above 3% (circle with solid black bottom half, or worse, solid black circle)

The most recent model year so rated by subscribers is 2011. The 2011 MY JGC has the circle filled with wavy lines in 8 categories,
the circle with wavy lines in top half for 3 categories,
and an empty circle for 3 categories (body integrity, body hardware, audio system).

In other words, problem rates below 2% were reported by readers in 11 of 14 categories. Sounds pretty reliable to me.

Yet the used car prediction is "average". I guess that means the average vehicle purchased, across the board, is pretty reliable.
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