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  #85  
Old 10-31-2013, 02:04 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by talltale View Post
I agree with previous comments, CRs ratings are biased by the "type" of people that read the magazine and submit reviews.
Right. The people who buy Jeeps all can't wait to report problems and the ones who buy foreign cars just don't bother. People write such nonsense here.
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  #86  
Old 10-31-2013, 02:38 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by acilate View Post
I'd be interested to see a break out of what reliability issues were seen. Some transparency would be nice.
Good luck with that.

There is an editorial attitude for decades that "well, those [gasp/choke] automobile magazines are so overly complicated with all their facts and figures and [gasp/choke] actual tests and [gasp/choke] RTFM type geeks, so we try to make things simple for our simpleton readers"
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  #87  
Old 10-31-2013, 02:52 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by hotspur View Post
Right. The people who buy Jeeps all can't wait to report problems and the ones who buy foreign cars just don't bother. People write such nonsense here.
I do agree that no matter what the brand, people who subscribe to CR will report problems.

It does seem, after reading this forum for many months, that there is a higher percentage of cry babies among Jeep owners. Things that might be mentioned in passing on other sites tend to become a serious discussion here. And, (some) people here want to get lawyers involved for the most minor inconveniences.


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  #88  
Old 10-31-2013, 03:01 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Early 2011 WK2 V6 owner here. Replaced a 2001 Toyota Highlander which had some issues in the second 100K miles but was bulletproof prior to that point. Still have the Highlander as a beater car, starts up and runs pretty well.

Our JGC is at about 51K miles. No issue with the cylinder head yet. Had problems stalling after start which seem to have been remedied after key fob and WIN replacement. Most significant repair has been the water pump which made noises soon after we bought the vehicle.

Compared to other vehicles we've had it has not been as reliable, but we were used to buying Japanese makes which didn't have hardly any issues for the first 100K miles. Because of reliability concerns we just decided to buy the MaxCare warranty for peace of mind.

We went into this purchase with eyes wide open about Jeep's reputation for reliability issues. So far it has been well worth it...none of the other SUVs we test drove had the feel and features that we were looking for. And in all honesty the reliability has not been horrendous, knock on wood.

I think it all comes down to what is more important. Yes it would be great if Jeep could get their act together and build more reliable vehicles, but I believe that a worse than average vehicle in 2013 is still, on the whole, pretty reliable.
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  #89  
Old 10-31-2013, 05:33 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

I quit using Consumer Reports years ago. Their pages just didn't seem to match up with real world experience. But isn't that what's great about our country, you can believe anything you want, or print just about anything you want (as long as you stick a disclaimer in the fine print somewhere).
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  #90  
Old 10-31-2013, 07:36 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by hotspur View Post
Right. The people who buy Jeeps all can't wait to report problems and the ones who buy foreign cars just don't bother. People write such nonsense here.
Exactly. The silliness is just, well, silly sometimes. Bias obviously exists for people who drive all makes/models of vehicles.
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  #91  
Old 10-31-2013, 07:46 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by lstowell View Post
Consumer Reports reliability data comes from Consumer Reports readers and subscribers.

That does inject a certain bias if you have any knowledge of their history.

Not saying that Jeep could not use a good baseball bat in how they handle their inbound vendor stuff and quality checks, but CR definitely has a bias defined by their target market and some former leaders.
How so? Where do you find the bias in their reliability data? The magazine relies on owners of the vehicles for their data. Are you suggesting that bias exists more from owners of a particular brand than it does from owners of another brand? If so, that's ridiculous. I currently own a Toyota and an Audi. Historically, Toyota has far outranked Audi in CR reliability rankings. Are you suggesting that I'd report fewer issues for my Toyota than I would for my Audi?
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Old 11-01-2013, 07:55 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Consumer Reports has a circulation of over 7 million a month. The latest vehicle reliability report is the result of 1.1 million email surveys. CR accepts no advertising. Those who believe the results are biased are entitled to their opinion. Most of us here on planet Earth prefer to rely on facts.

I was planning on purchasing a 2014 JGC in January. There is no way that will happen with a 90% worse than average reliability number. Some may prefer to go with their gut, and/or previous experience, and that's fine. A $45,000 purchase requires more than a leap of faith.
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  #93  
Old 11-01-2013, 08:01 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by jdshaw View Post
Consumer Reports has a circulation of over 7 million a month. The latest vehicle reliability report is the result of 1.1 million email surveys. CR accepts no advertising. Those who believe the results are biased are entitled to their opinion. Most of us here on planet Earth prefer to rely on facts.
People are so naive.
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Old 11-01-2013, 08:24 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by Zybane View Post
People are so naive.
So, 1 out of 7 CR readers responded to a survey. That in itself is telling. Not that it shows bias, but it says something about their readers. I believe I read somewhere that surveys sent out to the general public get a 1 - 2% response. People who read CR feel a need to be heard.

That's neither good nor bad. But they are a subset of the general population ... as are Jeep Garage members.

But if you fit into both categories ...


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  #95  
Old 11-01-2013, 08:30 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

This thread has devolved from interesting discussion to name calling. I think I'll take my ball and my messages and go play elsewhere In the meantime, a few members here might want to review the forum rules.
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  #96  
Old 11-01-2013, 08:37 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by bill_de View Post
So, 1 out of 7 CR readers responded to a survey. That in itself is telling. Not that it shows bias, but it says something about their readers. I believe I read somewhere that surveys sent out to the general public get a 1 - 2% response. People who read CR feel a need to be heard.

That's neither good nor bad. But they are a subset of the general population ... as are Jeep Garage members.

But if you fit into both categories ...


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Say what? Total circulation is based on subscriptions and average monthly individual magazine purchase. Not all subscribers received the email survey. I didn't. My guess is the survey went to around 2 million, with 1.1 million replies. That would be around a 50% response rate. How many of them are new JGC owners - I have no idea.

Consumer Reports readers are going to be motivated to reply because they are interested and curious. If you subscribe to CR you have a vested interest in the content.
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