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  #97  
Old 11-01-2013, 09:03 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by bill_de View Post

It does seem, after reading this forum for many months, that there is a higher percentage of cry babies among Jeep owners. Things that might be mentioned in passing on other sites tend to become a serious discussion here. And, (some) people here want to get lawyers involved for the most minor inconveniences.

Could not agree more...
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  #98  
Old 11-01-2013, 09:44 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by bill_de View Post
It does seem, after reading this forum for many months, that there is a higher percentage of cry babies among Jeep owners. Things that might be mentioned in passing on other sites tend to become a serious discussion here. And, (some) people here want to get lawyers involved for the most minor inconveniences.


---
Can't argue with this.
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  #99  
Old 11-01-2013, 09:50 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by bill_de View Post

I do agree that no matter what the brand, people who subscribe to CR will report problems.
And you know first hand...

Quote:
It does seem, after reading this forum for many months, that there is a higher percentage of cry babies among Jeep owners.
What's your definition of a "cry baby" on this site? Where exactly do you draw the line becoming a cry baby? Would you classify someone a cry baby after retaining a lawyer because of contined transmission or serious electrical issues with their brand new $45,000 vehicle...after receiving no satifaction from the dealership or Chrysler Customer Support?

I bet you would have no problem hiring a lawyer if it were you...
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  #100  
Old 11-01-2013, 10:35 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

+2, no doubt there are some sensitive folks here.

+2, no doubt, there is plenty deserved criticism here of Jeep QC issues and reliability concerns.
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  #101  
Old 11-01-2013, 10:57 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by GCLimited View Post
And you know first hand...

From the results they get.


What's your definition of a "cry baby" on this site? Where exactly do you draw the line becoming a cry baby? Would you classify someone a cry baby after retaining a lawyer because of contined transmission or serious electrical issues with their brand new $45,000 vehicle...after receiving no satifaction from the dealership or Chrysler Customer Support?

I bet you would have no problem hiring a lawyer if it were you...
I dealt with attorneys most of my working life, and can say I found as many good ones as bad. But, I wouldn't need one to deal with a car company if I truly had a lemon. That said, I see nothing wrong with hiring one if you truly have a serious problem, and you have given the company an appropriate amount of time to fix it.

But, IMHO, a seat that doesn't cool/heat to your liking is not a serious problem. A button that has to be pressed an extra time or two is not a serious problem. A radio that shows extra copies of songs on an sd card is not a serious problem. Even a rough shifting transmission is not a serious problem.

These are things that will all get fixed in time. The fact that it is a $40,000 or $50,000 car has nothing to do with it. They should be fixed on a $20,000 car. Spending more on a car doesn't mean problems won't crop up and take just as much time to solve. "Some" people here seem to be impressed by how much they spent, or think others might be.

These are just my opinions / observations and everyone is entitled to their own
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  #102  
Old 11-01-2013, 12:10 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by bill_de View Post

But, IMHO, a seat that doesn't cool/heat to your liking is not a serious problem. A button that has to be pressed an extra time or two is not a serious problem. A radio that shows extra copies of songs on an sd card is not a serious problem.
I agree with you here, but I've yet to read a post where someone retains a lawyer for these very minor issues.

Quote:
Even a rough shifting transmission is not a serious problem.
Have to disagree with you here. As an ex-mechanic myself, a rough shifting transmission can cause problems down the road when it comes to the drivetrain...not to mention the transmission itself. Although mine shifts better now, it's far from perfect, and it required action on my part in addition to the reflash. Did I retain a lawyer...no, but it sure as hell lowered my trust in the Jeep brand, and I definitely won't be throwing my money away on an extended warranty since I'll be trading this vehicle for something else before the warranty is up.

Quote:
The fact that it is a $40,000 or $50,000 car has nothing to do with it. They should be fixed on a $20,000 car.
Although I agree that ALL vehicles regardless of price should operate properly, price sure does has to do when it comes to what is expected. An Audi or BMW owner for instance absolutely would not accept the rough shifting transmission I experienced with my $40,000+ Jeep, plain & simple.

And since an Audi or BMW owner can afford a subscription to Consumer Reports, they would definitely lodge a complaint there.

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  #103  
Old 11-01-2013, 08:02 PM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

Received my CR survey in both paper and email form every year. I fill the email version out and send it in. My personal inputs do not track their subscribers but then again I have two friends both CR members that complain about how unreliable their Ford and Hyundi are because one experienced a brake electrical problem fixed for 49 dollars and the other had an electrical issue fixed free by the dealership. It is their inputs which kill and skew the CR ratings.
There is no doubt that the JGC will have some problems and I accept that. I have never owned one car except my BMW M3 and Ford Super Duty that were trouble free for over 10 years.

The weightings of CR in some of their catagories is not shared with readers so there is no telling how the entire picture is put together.

Back to the JGC forum I for one am looking forward to ordering a diesel in the next few weeks.
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  #104  
Old 11-03-2013, 01:11 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

It sounds like Consumer Reports updates their ratings periodically with more recent data. Their initial recommendation was likely based on their first series of test drives. Now it reflects owners input from the first 6 to 8 months, during which a number of electrical, fit-n-finish, transmission performance, and Uconnect bugs were discovered. No wonder they removed their "Recommended" rating. This should average out as these get fixed and consumers buy vehicles with the fixes already applied.

I do agree with the rating on the audio system. It's average, at the best of times. Whoever designed and tuned the Alpine system needs to be send back for retraining.

I disagree with their recommendation for the 2014 Murano as a "lower cost" alternative. The 2014 Murano and the 2014 Jeep Limited are very close in price and features. Yes, you could argue that the 2014 Jeep Overland is much more expensive, but you're paying for additional features that the Murano just doesn't have. The Murano also has a history of transfer case and transmission problems. They have improved on the design and lowered the problem rate, but they still haven't fully eliminated these issues.

I bought my 2014 Jeep Limited near the end of July and I haven't have the problems that others have, other than some very minor issues in ECO mode. I haven't had any problems since having the Sept TSB applied.

My dealer, so far, has been really good. They had no problems with me bringing my own oil and scheduling the TSB update was a breeze. I can't say how they will treat me if I need a major repair as I haven't needed one (and hopefully never will). But, based on the limited experience so far, I should be well treated.
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  #105  
Old 11-03-2013, 10:27 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by Briant73 View Post
Just my opinion but I think the much reported uconnect/radio issues and the christmas tree dashboard lights are at the heart of the poor rating. If Chrysler with new hardware and software eliminate those being common issues the ratings should improve and it sounds like the 2014.5 models are a good step towards that goal.
I think it's only part of it, I saw first hand the miss-aligned body panels, paint flaws and interior fit and finish issues on many vehicles. Almost every vehicle had the mis-installed lift gate handle.
It was bad enough to stop me from buying one.
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  #106  
Old 11-03-2013, 10:31 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by Temerarius View Post
2013 did not receive a recommended buy either.

2013 did the best so far from what I can see (with each year from 2011-2013 seeing improvement in Engine scoring). The 2014 took a ding on Transmission and Drive systems from the 2013.

It looks like the 2014 JGC was hammered by early reliability reports (they gave it the dreaded "Black Circle of Death".
It did have a recommend rating as I saw it when researching.
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  #107  
Old 11-03-2013, 10:48 AM
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Re: Consumer Reports Drops Grand Cherokee Recommendation

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Originally Posted by Zybane View Post
Individual reports of vehicles are meaningless. It's the aggregate. All I am saying is that foreign brands are generally overrated, and domestic generally under-rated. This is largely due to past history that may no longer apply, social convention and it's the "cool" thing to do.

I know people who will "hate" on all American vehicles, and they haven't owned one or drove one in 20 years. Yet no matter how many issues they have with their foreign vehicles, they always appear to be "better".
There's a good reason why many of us haven't driven an american car in twenty years and that's because we got burned buying them 20 years ago.
On the other hand the buy american argument went out the window long ago as many japanese, german and korean autos are built right here in the USA. GM still has plants in mexico and canada and chrysler is run by fiat and so it goes.
I'm hoping the 2015 JGC will have many of these issues worked out as I don't know what else to get at this point.
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  #108  
Old 11-03-2013, 11:26 AM
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Quote:
Originally Posted by JGC4x4 View Post
I think it's only part of it, I saw first hand the miss-aligned body panels, paint flaws and interior fit and finish issues on many vehicles. Almost every vehicle had the mis-installed lift gate handle. It was bad enough to stop me from buying one.
I would think that would show up in the body hardware rating as poor but it wasn't and transmission minor was better and major was way better than average. I do agree poor fit and finish in this day and age is worrisome.
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