Originally Posted by SouthDakota
If you think Chrysler/Fiat is bad, the others are just as much. Toyota is the worst with recalls it seems, on average. Every month I read about one from either them (including Lexus) or some other manufacturer; Honda (including Acura), Government Motors, Ford, VW (including Audi), etc.
If you want to spend a ton of cash on a vehicle, and then have a legitimate complaint about number of problems or recalls, go buy a Land Rover.
Every vehicle is going to have recalls if the manufacturer is doing their job properly. There are so many different components from so many different vendors anymore, that its impossible to not have human error somewhere.
I think the difference, at least in my experience, is in the way they deal with recalls and the quantity.
In my experience, I think it's harsh to put VW up with a lot of those manufacturers. In our time, we've owned the following VWs:
2004 Golf 2.0
2009 Touareg V6 (sold)
2012 Passat CC
2012 Scirocco R
From all of these vehicles, we've never had an outstanding recall. All were checked before purchase and any recalls done before we left the lot. If there was a recall that came up during our time the staff called us and let us know that we have to bring in the car for a recall, what it was and how long it would take (and when we had to bring it in).
We've only received one recall call which was the Passat CC, it would shudder sometimes when you'd floor it to try to overpass a car (sometimes is the keyword). That was done in less than a day. We brought her in the morning, and then picked her up in the late afternoon.
Maybe it's just the dealer here in Kuwait (Al-Behbehani Group) but their service is excellent. Maybe we got lucky and picked up the cars when all recalls were done prior leaving the lot.
However, what I do like is that they have never once let us feel like we've been overshadowed. Some guy rear bumpered my moms passat recently. We brought it in after doing all the police report paperwork and they were super great with us. No appointment, brought her in on the weekend, they did a quick 45-60 min check to see if any damage was done that wasn't visible that could cause serious harm. Luckily turned out nothing. We weren't charged, they gave us an appointment to bring her in for the work and that was that.
Unfortunately, Jeep make me wait hours on end and I feel like it's a fight everytime. I know it comes down to the actual dealer and not JEEP but I feel that Jeep should be keeping an eye on their dealers to see how they are treating customers. When I finally reached top level management I got better treatment but the service staff and so on have been nothing but difficult to deal with. I mentioned an issue and they act like I'm making it up. I ask to check for recalls and they tell me to go online and check. I'm sorry but you're the dealer and if I'm there, you should be able to check for me. Yes I can go online but whatever happened to good customer service?
In all fairness, they are getting better and top level management have taken my complaints very well and have told me they're trying to improve via better staff training for customer management etc. I'm hoping it goes through.
Anyways, this turned into a rant. But, basically from my experience I think VW have been nothing but amazing with service/recalls and never really experienced any major issues with their cars.