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  #1  
Old 05-31-2012, 08:57 AM
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Crooked Dealer

Just went to my local dealer for the first service. I know the first service is recommended at 8k, but at 6300, I felt an oil and filter change was due. The dealer in question, Route 4 Jeep, will not get my business again, and I hope this saves people some headache.

1. They tried to sell me a "7k service" for $166. This service included: check tightness on all suspension hardware (pretty sure that's under warranty), update car's software (definitely warranty), rotate and rebalance tires (rebalance? BS), "adjust the brakes and parking brake (4 wheel disc brakes never need adjustment, i am not driving a car with drums, and even if i was, at 6k miles?), and an oil change.

2. I asked for synthetic oil. They didn't put synthetic in (I'm nitpicking, but still, simple request).

3. When I got back in the car, There was oil on the steering wheel and center console. When I popped e hood, the engine cover had oil all over it. How long does it take to take a rag and do a wipe down?

The 7k service just wrote them off as a dealer. Why are dealers so crooked?
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Old 05-31-2012, 09:41 AM
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Re: Crooked Dealer

Personally, i would be pissed that they were so sloppy/incompetent. If they underwhelm you with an oil change, why would you give them the opportunity for something more complicated? You didn't fall for their upsell (the crooked part), although, assuming synthetic is more expensive, they did cheat you....what a bunch of clowns.
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Old 05-31-2012, 10:11 AM
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Re: Crooked Dealer

Checking the suspension or updating software are not warranty issues.

The manufacturer does recommend (at 16,000 miles) to inspect the suspension for looseness or play, damage, cracked boots and leaking seals, but I have never heard of "checking tightness on all suspension hardware". Jeep also recomends checking the exhausts system for damage or crap wedged in under heat shields, and check the brake pads for wear.

The recommended maintenance does not include "rebalance". If you get a shake, then you rebalanced your tires, duh.

So yeah, your dealer's "7000 mile package" is pure BS.

My dealer does the listed inspections at every oil change for free. He's got the vehicle up in the air anyway, and it only takes a minute, while the mechanic is waiting for the oil to drain.
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Old 05-31-2012, 10:24 AM
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Re: Crooked Dealer

I'm not saying I disagree with you, just them not using synthetic oil when you asked, and leaving your Jeep dirty are reasons enough not to use them. Its this I take issue with:

Quote:
They tried to sell me a "7k service" for $166. This service included: check tightness on all suspension hardware (pretty sure that's under warranty), update car's software (definitely warranty), rotate and rebalance tires (rebalance? BS), "adjust the brakes and parking brake (4 wheel disc brakes never need adjustment, i am not driving a car with drums, and even if i was, at 6k miles?), and an oil change.
ALL dealers lump service into "packages" and sell them this way. If you look at the maintenance schedule from Jeep, it calls for a tire rotation and oil change at 8k. On top of that dealers always try and add on "inspections" and such. They're in business to sell service, and you can't fault them for selling service. I've had lots of cars from lots of different manufacturers and they all do the same thing.

I always tell dealers that I want only the things that are listed in the manufacturer's maintenance schedule done.

The only exception is the balancing, years of driving Lexus vehicles that are very annoying when a wheel is even slightly out of balance have taught me to have the wheels balanced when they are rotated, because one out of balance on the rear might be felt on the front, and its a PITA to have to bring it back. Lexus dealers do this automatically because of that issue. Doubt thats an issue on the Jeep though.

EVERY dealer you go to will try and sell you a prepackaged service package that does more than is required by the manufacturer. Simply say no.
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Old 05-31-2012, 11:22 AM
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Re: Crooked Dealer

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Originally Posted by SW03ES View Post
I'm not saying I disagree with you, just them not using synthetic oil when you asked, and leaving your Jeep dirty are reasons enough not to use them. Its this I take issue with:



ALL dealers lump service into "packages" and sell them this way. If you look at the maintenance schedule from Jeep, it calls for a tire rotation and oil change at 8k. On top of that dealers always try and add on "inspections" and such. They're in business to sell service, and you can't fault them for selling service. I've had lots of cars from lots of different manufacturers and they all do the same thing.

I always tell dealers that I want only the things that are listed in the manufacturer's maintenance schedule done.

The only exception is the balancing, years of driving Lexus vehicles that are very annoying when a wheel is even slightly out of balance have taught me to have the wheels balanced when they are rotated, because one out of balance on the rear might be felt on the front, and its a PITA to have to bring it back. Lexus dealers do this automatically because of that issue. Doubt thats an issue on the Jeep though.

EVERY dealer you go to will try and sell you a prepackaged service package that does more than is required by the manufacturer. Simply say no.
Why is it that every time someone posts about a bad dealer experience, be it bad service or advise, unscrupulous selling practices, or any and all the the stealership BS we all have to deal with every day...... you come to the rescue and always defend that bad dealer?

Do you feel the need to defend every bad dealer because you were one? Are one? Or hope to be one someday? I really don't want you to answer any of these questions..... Just want to make a point to other forum members about your posts and your strange crooked dealer defending motivation!

Why??????????? That is of course a rhetorical question, no long winded strange explaination required! Really!
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Old 05-31-2012, 12:05 PM
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Re: Crooked Dealer

Quote:
Originally Posted by Yadkin View Post
Checking the suspension or updating software are not warranty issues.

The manufacturer does recommend (at 16,000 miles) to inspect the suspension for looseness or play, damage, cracked boots and leaking seals, but I have never heard of "checking tightness on all suspension hardware". Jeep also recomends checking the exhausts system for damage or crap wedged in under heat shields, and check the brake pads for wear.

The recommended maintenance does not include "rebalance". If you get a shake, then you rebalanced your tires, duh.

So yeah, your dealer's "7000 mile package" is pure BS.

My dealer does the listed inspections at every oil change for free. He's got the vehicle up in the air anyway, and it only takes a minute, while the mechanic is waiting for the oil to drain.
Updating software is a warrenty issue and anything that would be wrong with the suspension would also be warrenty unless it was from damage.
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Old 05-31-2012, 12:34 PM
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Re: Crooked Dealer

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Originally Posted by jp467 View Post
Updating software is a warrenty issue and anything that would be wrong with the suspension would also be warrenty unless it was from damage.
The warranty covers items that are "defective in material, workmanship or factory preparation". So a software update that doesn't address these issues would not be covered. Most dealers will do it for you for free regardless, since it takes very little of their time.

Inspecting the suspension is part of the maintenance schedule. If that inspection reveals a factory defect then the repair would be covered.
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Old 05-31-2012, 01:07 PM
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Re: Crooked Dealer

How can a software updates NOT be included in buying the vehicle?
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Old 05-31-2012, 02:16 PM
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Quote:
Originally Posted by MadMax View Post
Just went to my local dealer for the first service. I know the first service is recommended at 8k, but at 6300, I felt an oil and filter change was due. The dealer in question, Route 4 Jeep, will not get my business again, and I hope this saves people some headache.

1. They tried to sell me a "7k service" for $166. This service included: check tightness on all suspension hardware (pretty sure that's under warranty), update car's software (definitely warranty), rotate and rebalance tires (rebalance? BS), "adjust the brakes and parking brake (4 wheel disc brakes never need adjustment, i am not driving a car with drums, and even if i was, at 6k miles?), and an oil change.

2. I asked for synthetic oil. They didn't put synthetic in (I'm nitpicking, but still, simple request).

3. When I got back in the car, There was oil on the steering wheel and center console. When I popped e hood, the engine cover had oil all over it. How long does it take to take a rag and do a wipe down?

The 7k service just wrote them off as a dealer. Why are dealers so crooked?
My jeep is coming up on 3000 miles and I'm afraid to get it serviced because my husband has owned a jeep before and they tried that same stuff on him.
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Old 05-31-2012, 03:23 PM
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Re: Crooked Dealer

This is why I service my own vehicles for all 'routine maintenance'. I know, I know, not everybody has time for that. For the rest of us though, it prevents unnecessary dealings with manipulative service departments, saves money and gives peace of mind that everything was actually checked and serviced correctly.
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Old 05-31-2012, 03:25 PM
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Re: Crooked Dealer

Quote:
Originally Posted by Overland_Mom View Post
My jeep is coming up on 3000 miles and I'm afraid to get it serviced because my husband has owned a jeep before and they tried that same stuff on him.
It's nothing specific to Jeep. That's just the way the majority of dealerships operate. It's almost a miracle when you find one that is honest and actually puts the customer first.
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Old 05-31-2012, 03:28 PM
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Re: Crooked Dealer

Yesterday morning I went in for my first free oil change at 6500 mi (I already did 1 at 1700 mi myself). I was in and out in 30 min (walked around lot drooling at SRT models). They performed a 43-point inspection. Cost = $0.

That does tick me off when they get interior dirty though (had that happen at other dealers). I worked part time at Firestone while attending college -- 18 years ago! Way back then, we used steering wheel covers, seat covers, and floor mat covers. I suppose all the "greenies" complained of all the waste, and no one uses them any more. "Cost" is always an issue too.
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