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  #37  
Old 06-02-2013, 09:45 AM
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Milous won't tell you what the Gorilla glue post was about? Or was that a complete off post
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  #38  
Old 06-04-2013, 12:33 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

My Summit has Finally Arrived at the Dealer !! He just sent me this Teaser Picture to hold me over: (hope to pick it up Thursday evening)

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  #39  
Old 06-04-2013, 12:36 PM
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Quote:
Originally Posted by Beski View Post
My Summit has Finally Arrived at the Dealer !! He just sent me this Teaser Picture to hold me over: (hope to pick it up Thursday evening)
That picture looks great. Good luck🍻
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  #40  
Old 06-04-2013, 12:46 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

Quote:
Originally Posted by Beski View Post
My Summit has Finally Arrived at the Dealer !! He just sent me this Teaser Picture to hold me over: (hope to pick it up Thursday evening)

Yup, that's definitely it.

The angle of that photo looks familiar. That's the same angle I was looking at after it rolled off the line.
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  #41  
Old 06-04-2013, 12:50 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

@Beski I'm glad to hear your Jeep Grand Cherokee Summit has finally arrived. It looks great! Thank you for your patience.

Tyler
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  #42  
Old 06-04-2013, 03:22 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

Looks fantastic .... but you better not wait until Thursday evening as someone might scoop it up because it looks so great!!!
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  #43  
Old 06-04-2013, 03:31 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

Awesome!

And good to see at least Chrysler is responding to *some* people on this forum -- just not me I guess.
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  #44  
Old 06-04-2013, 07:07 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

Quote:
Originally Posted by amc2002 View Post
Awesome!

And good to see at least Chrysler is responding to *some* people on this forum -- just not me I guess.

This is just a thought and I could be wrong, but do you think might have gotten a quicker response if you had just pursued it yourself? I am just thinking that people and companies tend to go the defensive when lawyers get involved.
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  #45  
Old 06-04-2013, 07:26 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

So did you find out what the issue was?
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  #46  
Old 06-04-2013, 08:17 PM
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Quote:
Originally Posted by jp467 View Post

This is just a thought and I could be wrong, but do you think might have gotten a quicker response if you had just pursued it yourself? I am just thinking that people and companies tend to go the defensive when lawyers get involved.
No one was answering my emails or phone calls. The "Top Care" rep given to me by Chrysler closed my case after the Jeep shut down while driving the second time and refused to take my calls.

The rep had previously told me that the only person who could authorize a swap was the local service district manager and he said, and I quote, "no way in hell are we giving him a new vehicle - he has been compensated enough with the one lease payment. This is a simple warranty claim and we will fix his vehicle."

And then my case was closed. And then my vehicle had another issue (third time) and the rep would not respond to my faxes and stopped taking my calls. And then it went in a fourth time (working on three weeks at the dealer now). The dealer said we are waiting for Chrysler to be able to send a tech because they are stumped. I had to do something. Not to put you on the spot, but what would you - what would anyone do in my situation?

Now I have no Grand Cherokee, no idea when it might be fixed, Chrysler hasn't responded to the official letter requesting a swap, and I am paying $450 a month for a Liberty.

How would anyone feel in my spot?

What would you have done?
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  #47  
Old 06-04-2013, 09:32 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

Quote:
Originally Posted by amc2002 View Post
No one was answering my emails or phone calls. The "Top Care" rep given to me by Chrysler closed my case after the Jeep shut down while driving the second time and refused to take my calls.

The rep had previously told me that the only person who could authorize a swap was the local service district manager and he said, and I quote, "no way in hell are we giving him a new vehicle - he has been compensated enough with the one lease payment. This is a simple warranty claim and we will fix his vehicle."

And then my case was closed. And then my vehicle had another issue (third time) and the rep would not respond to my faxes and stopped taking my calls. And then it went in a fourth time (working on three weeks at the dealer now). The dealer said we are waiting for Chrysler to be able to send a tech because they are stumped. I had to do something. Not to put you on the spot, but what would you - what would anyone do in my situation?

Now I have no Grand Cherokee, no idea when it might be fixed, Chrysler hasn't responded to the official letter requesting a swap, and I am paying $450 a month for a Liberty.

How would anyone feel in my spot?

What would you have done?

I can certainly understand your frustration I have been there as I posted once before. The thing is Chrysler is going to go by the lemon law in your state so once it hits that threshold I think that is when they consider a buyback or swap. The comments you quote from the district manager was probably at that time because you had only had a couple visits and had not met that threshold yet. I certainly would be pissed in your position, but my goal would be to get it resolved as quick as possible. What would I do? I think I would really press the issue with the service manager and have him push it with the district manager. I think a lawyer sending a letter to Chrysler would probably get pushed to their legal dept and in my opinion could actually slow down the process. In the end I'm sure it will get resolved either way, but I was just thinking about what would be quicker. As I said before I could be totally wrong but this is just what I think.
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  #48  
Old 06-04-2013, 09:43 PM
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Re: Dealer Says My Summit May Be Sent Back to JNAP for Re-Inspection ?!

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Originally Posted by Milous View Post
Re: Beski: Hold Released 06/01/2013 09:39 AM
Milous, I have the HOLD RELEASE, at Jessup MD...can you steer me in the right direction to find out why?...Thanks man...vin ec207380
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