Originally Posted by jp467
This is just a thought and I could be wrong, but do you think might have gotten a quicker response if you had just pursued it yourself? I am just thinking that people and companies tend to go the defensive when lawyers get involved.
No one was answering my emails or phone calls. The "Top Care" rep given to me by Chrysler closed my case after the Jeep shut down while driving the second time and refused to take my calls.
The rep had previously told me that the only person who could authorize a swap was the local service district manager and he said, and I quote, "no way in hell are we giving him a new vehicle - he has been compensated enough with the one lease payment. This is a simple warranty claim and we will fix his vehicle."
And then my case was closed. And then my vehicle had another issue (third time) and the rep would not respond to my faxes and stopped taking my calls. And then it went in a fourth time (working on three weeks at the dealer now). The dealer said we are waiting for Chrysler to be able to send a tech because they are stumped. I had to do something. Not to put you on the spot, but what would you - what would anyone do in my situation?
Now I have no Grand Cherokee, no idea when it might be fixed, Chrysler hasn't responded to the official letter requesting a swap, and I am paying $450 a month for a Liberty.
How would anyone feel in my spot?
What would you have done?