Originally Posted by Jim_in_PA
Maybe ask JeepCares for assistance? This really doesn't seem correct or fair...
When I called they forwarded me to a "Jeep Wave" rep. I assume that's the same thing.
And they said the same thing.
I can completely understand dealers throwing their hands up on 3rd Party HID's, or complete new Audio Systems.
But a freaking Brake Controller? That they sort of, kind of throw their hands up on, give you a pigtail and say "Plug in yours here".
They should know what is possible and the interface should be isolated from interfering with the system (which I totally trust they DO).
I did send a note to Tekonsha.
I'd have no issue using the Mopar one but the adjustment is on top and can't see a good way to mount it. The Tekonsha with the front controls and display that it's DOING IT'S JOB was so much better. The Mopar one looks like it came from the 1980's. And looks like it was OEM'd from someone else.
To me, this is no different than plugging in a "3rd party" phone, flashlight or trailer.
Brake controller is a fairly generic thing. I've seen some that are on the trailer and wireless. It's mostly a convenience having the port up front and should not be tied into the brains or Can-Bus or OBD port.
This dealer has been so good in the past. Doing any TSB Flash I ask for, loaners without even asking etc.
Today with Max Lifetime they said you can go next door and rent one and we'll reimburse you, IF the job qualifies. They said they would only apply flashes if it was related to the problem. And just generally nasty. Then they call me and tell me it's my brake controller, that I have been using for almost 3 years needs to be programmed in, and it's causing the trouble.
Part of this is the rotten service tech I got. If he had said something like. We don't know the cause but we'd like you to isolate that it's not a faulty brake controller (that we are not familiar with) before we dig deeper. But instead basically came across that this is my fault for MODIFYING the VEHICLE with a 3rd Party modification. And that the system is confused by not having the system programmed for the brake controller that they don't support.