DEALER tried to do one on me on Extended Warranty - Page 3 - Jeep Garage - Jeep Forum

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  #25  
Old 07-08-2016, 10:22 AM
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Re: DEALER tried to do one on me on Extended Warranty

NOW you can tell us the name of the dealer.

No apology? FCUK them. I go to Mission/A'ford quite often...wouldn't mind at all to take a side trip and come home via Truck Crossing...

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  #26  
Old 07-08-2016, 12:47 PM
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Re: DEALER tried to do one on me on Extended Warranty

Thankfully none of your dealers are the offender.

Dealer B is from Burnaby which I have been going for my previous vehicle exclusively for almost a decade. I received the refund receipt through the mail yesterday. I didn't check my credit card online. In any case oddly enough the refund receipt said "refund 5YR/100K", despite their purchase receipt also mailed to me in the first place saying "7YR/115K" so I don't know how the refund covers themselves from this unless they are doing another one and actually cancelling the existing 5YR/100K.

And that got me thinking so I called FCA again directly today to inquire about my extended warranty which the lady was annoyed and schooled me that it's called a "Service Contract" not an Extended Warranty. Don't know why that is any different. Legal semantics probably.

She confirmed I did have a 5YR/100K service contract and it would take 4-6 weeks to get the actual paperwork through the mail.
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  #27  
Old 07-08-2016, 02:29 PM
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Re: DEALER tried to do one on me on Extended Warranty

Yes, it's an "extended service contract" which, as you surmise, is legally a different thing than a "warranty". Many folks use the terms interchangeably, but, for example, here in the US, the Mopar MaxCare paperwork actually is worded "Extended Service Contract". The service contract takes over when the original warranty expires, although it may offer some benefits during the original new vehicle warranty period. Rental/loaner is one example that I took advantage of while I was still under 36K miles.

Glad you got something done...'hope it was the right contract that was refunded!
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  #28  
Old 07-08-2016, 02:52 PM
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Re: DEALER tried to do one on me on Extended Warranty

Jim, thanks for clarification. You are right, it is a contract. Warranties cannot be cancelled, while as a contract it technically can be voided.
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