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Old 04-09-2013, 02:49 PM
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Dealership Backing out of agreed pricing

Has anyone ever experienced a dealership agreeing to a sale price (or % off) prior to ordering a vehicle, only to try and bait and switch you after? I had been working with the internet department sales associate at a dealership here who said they would "match any offer". I showed them the Colorado Springs offer from Jack that a few of you have ordered from. She again said they would match any offer and that I should stay in California. Then she had her GSM write up a letter for me to post here for volume saying that in order to get the discounts there would need to be at least 5 vehicles sold (group buy). Their letter only said $1000 back of invoice less the control number incentive. I took this as almost matching the discount as they said the max discount would be $1700. I then brought that letter and all info when I ordered (along with my control number). She seemed like I didn't need any of that when ordering and that they had it all on file. This was on March 9th.

Fast forward to today, I'm trying to get the financing worked out through the dealership through email so I went straight to the GSM. He had sent me my order sheet before and mentioned getting me the lease rates in case I go that route. So I mention in the email that I was looking for the financing info and blah blah, then I said something about also verifying we were still on the same page for sale price. I used the agreed upon price, less the $1000 conquest lease incentive, plus destination. Put's it about 3.7% below invoice or so.

He comes back and says that any dealer who says they would only make $350 on a $40k vehicle that it simply would not be true. "That business model just would not work. Hold back is 3.5% of invoice before destination charge regardless of any program used..."

Now after going back and forth all morning with the GSM regarding my saved emails from his salesperson, he is reluctantly sort of agreeing on the price. The deal went from matching the $1750 to $1700 to $1000 below invoice minus the approximately $430 affiliate incentive. And I'm not sure if this counts the conquest cash, which Chrysler says is valid, or if I can use that on top of the deal.

And he's making me feel like I'm the bad guy and that the only reason he did it was because he thought it would be a volume deal. I feel like I should have just road tripped to Colorado! Plane couldn't have been more than $400 and the experience would have been fun. But now that I've waited a month since ordering it seems I am locked.

Thanks for letting me vent.
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Old 04-09-2013, 02:53 PM
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Re: Dealership Backing out of agreed pricing

Also, I understand this is still a great deal on a HOT vehicle. I know most people will still pay more than this deal, and some will pay less. It's just the principle of having to prove they said what they said. Kind of annoying.
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Old 04-09-2013, 02:55 PM
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Re: Dealership Backing out of agreed pricing

Did you get the original salesperson back in the conversation?



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Old 04-09-2013, 03:02 PM
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I included her in the first email today, but then the GSM was the one to respond. She wasn't included in the replies. However, I did forward all of the previous correspondence between she and I including all letters (offers) from both deals.

He just responded saying that it "appears" the competitive conquest bonus "should" be combinable with the affiliates program. So I'm hoping that means another 1000 off, closer to what I originally expected.
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Old 04-09-2013, 03:15 PM
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Re: Dealership Backing out of agreed pricing

Correct me if I'm wrong, but until the truck arrives at the dealership, you can still back out of an ordered vehicle.

If time if not an issue, I would back out of the deal since I cannot trust the dealership to hold it's end of the bargain once the truck actually arrives. In short, I'd rather go to a no-BS dealership.
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Old 04-09-2013, 03:27 PM
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Re: Dealership Backing out of agreed pricing

The problem is, I've already agreed to sell my current vehicle to a coworker who needs it by the 20th. So, time kind of is an issue. The dealership doesn't know this though. I wish there was a dealer anywhere in California that had an offer (with the exact Jeep I want) that I could drive to. This one is only an hour away but in between I drive by at least 2 or 3 other dealerships.
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Old 04-09-2013, 03:50 PM
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Re: Dealership Backing out of agreed pricing

Well you could always just sell your car to the coworker and get a rental for a few days to cover you. To be honest, I would be contacting the owner of the dealership about this whole deal. Otherwise, I would probably go elsewhere to get the vehicle, even Colorado!
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Old 04-09-2013, 04:10 PM
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Re: Dealership Backing out of agreed pricing

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Well you could always just sell your car to the coworker and get a rental for a few days to cover you. To be honest, I would be contacting the owner of the dealership about this whole deal. Otherwise, I would probably go elsewhere to get the vehicle, even Colorado!
That's what I was thinking. Also this dealership is obviously loaded with B/S I wouldn't trust them for anything. I bet also they have sneaked in a few fees on your order.
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Old 04-09-2013, 04:13 PM
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Re: Dealership Backing out of agreed pricing

Ahhh. It's just frustrating because I ordered a month ago. And have been waiting watching MOTS and VOTS and finally seeing the light at the end of the tunnel. And now I'm wondering if going through all that (finding the car at another dealership for the right deal, and/or contacting the owner) is worth the $320ish that I thought I'd be saving on a $48k vehicle. Also, I'm not "the negotiator" like you are!

Finally got a number from him. On my Overland V6 MSRP is $48,685. My total cost including the incentives I qualify for and a control number is $43,838. The best I expected was around $43,500.

I bet his thought process is the same as what's actually happening in that the $300 or so isn't worth my time to back out or overly complain about it when these things are selling like dollar beers.
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Old 04-09-2013, 04:20 PM
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I would say eat it and be done. Advise them that you won't be back to buy from them and that you let others know of this transaction. Just buy it and go elsewhere if you can for service.
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Old 04-09-2013, 04:22 PM
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Re: Dealership Backing out of agreed pricing

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I would say eat it and be done. Advise them that you won't be back to buy from them and that you let others know of this transaction. Just buy it and go elsewhere if you can for service.

LOL A speaker for the people sno! Eat it ! Honestly not a bad deal. Take it and run.
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Old 04-09-2013, 04:29 PM
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I would just say next time, deal with a manager when your going to order. The only person that would overrule their decision is the owner and if the owner did that, I wouldn't be buying anything from him no matter how long I had to wait.
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