Originally Posted by JRNYC
Wherever you go Stay far away from Riverdale Jeep. Far away...
MY next NYC purchase was to go through Manhattan Jeep/Chrysler. Great reports on thier service from outside this forum.
**** Manhattan Jeep and their service department. They tried to scam me out of 300 bucks with my old WJ saying I needed brakes when I didnt. Then I give them a second chance when they clean house with the staff and this is what happened with my SRT recently.
I call the service adviser and I get the same bullshit that the tech couldnt replicate the problem and I said ok and I hung up and left work and went to the dealer.
I get there and I said whats the problem and the service adviser said again the tech couldnt replicate the problem. So I said lets put it on the lift and I will show you. So the service adviser said ok, I will have him put it on the lift and then we will go up there.
Ok. So I waited like 5-10 mins then the adviser came and got me and said, lets go. And the way the guy said it was like oh I'm gonna show this guy hes wrong. So the jeep is on the lift, and I put the flashlight app on and then I show him, look the bumpstops arent there.
Then the tech is like well, you dont have to tell me. Obviously I do because you cant find the problem. Just because you, "dont feel the problem" doesnt mean the issue isnt present. I didnt need to leave work and come and diagnose the problem for you. Then the tech said whatever. So I said, ok, I'm gonna go speak to your manager. And threw in a few choice words. You get nasty with me, I get nasty with you.
I get downstairs and I talk to the manager, and said out in front of everyone the issue, and said loudly, I'm not certified by Chrysler and I'm telling you guys how to solve the problem. Then the manager said, lets go into my office. So I went into his office and the adviser came in as well. The manager was like well I apologize for the way the tech spoke to you but you should not have been up there. I said THE ADVISER TOOK ME UP THERE. He goes ohhh then looked at the adviser and he looked at him like you are in trouble. Then I said to him, I called up and the only answer I get about anything is that the tech has to drive it and he cant find the problem. Then the manager said I apologize and we will get this fixed and it is covered under your warranty.
So the part is going to come in on Thursday and I will drop it off and they will replace it.
And that will be the last time I go into that place.
MANHATTAN JEEP SUCKS!!!!! STAY AWAY FROM THEM!!!
I need to find a good dealer (if thats possible). I miss Leigh (magnumman426), my personal friend who is a SRT tech that moved to Florida last year. And since the HEMISHOP closed, I dont trust anyone at Westbury.
I bought 5 Jeeps from them (3 business and 2 personal) over the years and this is how they treat people. Only jeep I didnt buy from them was the SRT.
Like I said I am never going there again.