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Delivery Checklist

20K views 76 replies 48 participants last post by  Boxheadmr 
#1 ·
I think this may have been covered slightly in one of the other longer threads, but I can't seem to find it. Since I plan to (hope to) take delivery later this week or early next week, is there a checklist of things to look for while at the dealer? The only things I remember are to check the rear liftgate/bumper gap on each side (thanks Chevy) and to take it for a spin and check the buzzing sound or rattle. I think it was MajorTom who posted the case number on that one, correct me if I'm wrong.

Any other advice of what to look for? Or directions to a thread with a list already there? I tried the search function but was only coming up with stuff from 2012.
 
#33 ·
Would be nice to get everything together into a single list somewhere in this thread. Preferably the first post if OP feels up to it.
 
#34 ·
Picked up my Overland this week and ran through my delivery checklist before leaving the lot. Neglected to look into the armrest however. When I got home and opened the armrest, the cover for the manual park release was lodged on the bottom of the armrest. The manual release in the rear of the armrest had the Red nylon strap hanging out with a piece of black electrical tape running across the top of the slot.

Has this happened to others?
 
#35 ·
Picked up my Overland this week and ran through my delivery checklist before leaving the lot. Neglected to look into the armrest however. When I got home and opened the armrest, the cover for the manual park release was lodged on the bottom of the armrest. The manual release in the rear of the armrest had the Red nylon strap hanging out with a piece of black electrical tape running across the top of the slot.

Has this happened to others?
This didn't occur on mine.
 
#38 ·
Will try to pump some life back in this thread, as I think what I have to post below most suitably belongs here. I had posted in the 2014 tracking thread that I had received my White 2014.5 (built on July 27th) on Aug. 31. A few folks on that thread asked me to post the delivery checklist that I had mentioned I was going to use when I picked up the vehicle. So here goes, - with the disclaimer that I'm sure not everything is here, and that I owe finding the majority of the items to this thread and the JG site in general. If you're looking for more detail on any item, the search tool is your friend. Point form to try to keep the somewhat long list a short as I can -

Before Driving - Exterior:

  1. Paint consistency (especially on the doors) in bright sunlight if posssibe. Also dust specs under the paint.
  2. Check the spacing between the rear liftgate and the vehicle body. Also check the spacing of the taillight sections in the body and the liftgate in this area. The items mentioned should line up and have equal spacing on the left and right side.
  3. Check all body panels alignment, especially focus that chrome trim pieces line up on door areas. If the hood is out of alignment with the body, their is an adjustable stop on the right and left side under the hood that may be an easy fix for you.
  4. Check under the vehicle in the shock areas for any leaking (not common, but has happened to a few apparently).
  5. Check exterior of side windows on bottom and rear rubber seals not being folded under itself, cut, or any kind of distortion
  6. Front and back lights for interior condensation (some dealers claim this is normal, - not sure on that one)
  7. Check the fender flares for alignment or bulging
  8. Look in all 4 wheel-wells for loose or missing plastic rivets.
  9. Check all visible grounds under the hood, and on the battery posts under the passenger seat for being tight. Not sure if this is still a problem, but was in some early builds.
  10. Check the cover over the rear lift gate handle for being bowed out slightly. STAR case no. for this is S1323000043 if you have the issue.
  11. CHeck that the lower cowling under the front and rear bumpers are secure. There was mention of the odd early model having them loose, and I think one actually fell of with driving.
  12. Check inside and outside alignment (as best you can) of the sunroof or Pana roof.
  13. Check rear window in liftgate for being set in straight.
  14. Check to see if a double press of the Hatch button on the key FOB opens the rear hatch.

Before Driving - Interior:

  1. Did not have this one on my list, but mine has this issue on the interior cover for the Pana roof. For about the last 1/4 of the travel when the cover is closing, it make a fairly noticeable vibrating sound.
  2. Check inside the centre armrest for manual park release having a red nylon strap hanging out? Apparently someone just had a cover missing? You'll have to search for more detail on this one.
  3. If you have an iPhone 5 connected via Bluetooth, ensure that it reconnects after the vehicle is turned off, exit and renter the vehicle and start back up.
  4. Check to see that the tire pressure on all 4 tires is equal and correct on the EVIC, and that they agree firly closely with a manual tire gauge.
  5. Check the reading of the outside temperature reading. Lots of mention of it being far off at various times and I think this is still a known issue. Willx seems to have the knowledge on this one.
  6. Operation of Air Conditioning when remote started. Still an issue I believe, but according to Willx, it sounds like they will be addressing this one fairly soon.

While Driving:

  1. Check for any wheel balance like vibration or steering wheel shimmy at Hiway speeds.
  2. CHeck that the steering wheel is stright when rolling dow the Hiway.
  3. Leisten for a rattle that may come from above the gas pedal area. Possibly caused by the lower of two heater core tubes running through the Firewall bibrating against the HVAC box. Mr. search will have to give you more detail on this one.
  4. Listen for any door seal air leaks at Hiway speeds. Might want to hire an assistant for this one :).

Stuff I found ion mine when I took delivery:

Exterior -
  • Found one very small, but black dirt mark on the passenger side rear panel (right on a corner point). Would not polish away, but very small, and I will probably live with it.
  • Some very small fine scratches on the chrome piiece on the rear bumper. Very minor hard to even find, - will live with it. One "grain of rice" sized bump under the paint on the roof of the vehicle (noticed when I was putting the cross rails on after I got it home. Very out of every day site - not sure if I want them to mess with it.
  • #3 under Exterior above, - Adjustable number is all the way out on the drivers side hood adjustment. Dealer to look for a bigger fitment issue here.
  • #5 Exterior, - Vertical rubber seal on rear passenger door is quite distorted. Dealer to replace.
  • #10 Exterior, - cover is distorted. Dealer said they will address.
  • #1 under Interior above, - Dealer said they will look into this one.
  • RA4 software version on my unit was at 13.31.2

General Comments:

I did not get into all the things to check on the radios and uConnect, or uConnect Access (don't have that anyway here in Canada), as Willx has all the info you could hope for on his threads about it.
And, - oh, ACC with Stop Kicks A$$! Very sorry for those of you that did not get it, I would be as upset as you are for sure if I had missed it. This is my first experience with ACC in general, and I can't ever imagine not having it on future vehicles. Love it!

Sorry for the length, but hope it's helpful. Please do everyone else on this forum a favour, and keep adding to this thread for the people awaiting the arrival of their new Grand Cherokee's!
 
#42 ·
Now that I mention this it will probably bug the hell out of you if notice it.
On the chrome trim, not only check for lining up with the next trim but on each piece check to see if its attached uniformly across each door/window. Mine was " pressed in" tightly on each door corner while in the middle of the door it was "warped out" or not pressed in as tightly as the ends. Drove me nuts. I still scan all,the jgc I see and more than half of the ones I see have this uneven look.
 
#43 · (Edited)
I almost bought one today with $4500 off labor day incentives but it had a paint defect where I didn't want my new car getting resprayed as there was no way else to fix it. It had misaligned panels and even the rear tailgate handle was incorrectly installed with a gap in areas. The hood was too close to fender on passenger side.
Did not exactly inspire confidence to dropping over $40k.
It was an August build and they should not be having these kind of issues this late in production.
 
#44 ·
I almost bought one today with $4500 off labor day incentives but it had a paint defect where I didn't want my new car getting resprayed as there was no way else to fix it. It had misaligned panels and even the rear tailgate handle was incorrectly installed with a gap in areas. The hood was too close to fender on passenger side.
Did not exactly inspire confidence to dropping over $40k.
It was an August build and they should not be have these kind of issues this late in production.
What was the dealers response? Did they seem concerned about the issues or did they seem as if the next customer might not catch it?
 
#45 ·
Check a couple of things I have noticed on mine.
1.Check the cowl panel under the wipers. Should be smooth and should be flush at both front fenders.
2. Check interior panels that they are fastened correctly.Especially seat trim.
3. Alignment of the tail pipes. Drives me nuts every time I walk up behind my Jeep.
4. If you have a smart phone, pair it and make sure it functions as it should.
5. Have them give you a copy of your vehicles PDI sheet. My vehicle did not have it done before delivery.

Enjoy your new Jeep!
 
#52 ·
I'm attaching pictures of the rear tail lights on my new Summit. Note the alignment is incorrect on the right-hand side (passenger). This is not a tailgate issue, which is correctly aligned all-around, but rather a mounting issue of the right-hand tail light. I popped the housing off to see if there was adjustment available, but there isn't. The mounting holes have been drilled at the wrong place in the body. Both the dealer and Chrysler have stated that this is "normal" (their word not mine), citing that they've compared it to other vehicles and many of them are like this. As you can see from the pictures, this is anything but "normal". It seems the jig the production line used to make these mounting holes has been out of alignment, and short of welding over and drilling new holes into the body, there would seem to be no easy way to correct this. In lieu of an easy practical fix; it's one thing that Chrysler would not seem to be willing to discuss compensation (it has that prerogative if that's how it chooses to manage customer relations). It's another thing however for Chrysler to claim this is not an error, or problem with their process, and in doing so alienate a customer who has invested in the the Jeep brand. I'd be happier be told 'yea we made a mistake, but we really don't have any facility to compensate you for this issue', than to be treated like I'm an idiot. First time Jeep owner; 50k out the door and so far not very impressed with the folks at HQ. I'm posting here so folks can keep a look out for this issue as they take receipt. You never know, if enough of us complain, then maybe they'll pull their head out of the sand, sort out the problem, and do the right thing by their paying customers.
 

Attachments

#54 ·
I'm attaching pictures of the rear tail lights on my new Summit. Note the alignment is incorrect on the right-hand side (passenger). This is not a tailgate issue, which is correctly aligned all-around, but rather a mounting issue of the right-hand tail light. I popped the housing off to see if there was adjustment available, but there isn't. The mounting holes have been drilled at the wrong place in the body. Both the dealer and Chrysler have stated that this is "normal" (their word not mine), citing that they've compared it to other vehicles and many of them are like this. As you can see from the pictures, this is anything but "normal". It seems the jig the production line used to make these mounting holes has been out of alignment, and short of welding over and drilling new holes into the body, there would seem to be no easy way to correct this. In lieu of an easy practical fix; it's one thing that Chrysler would not seem to be willing to discuss compensation (it has that prerogative if that's how it chooses to manage customer relations). It's another thing however for Chrysler to claim this is not an error, or problem with their process, and in doing so alienate a customer who has invested in the the Jeep brand. I'd be happier be told 'yea we made a mistake, but we really don't have any facility to compensate you for this issue', than to be treated like I'm an idiot. First time Jeep owner; 50k out the door and so far not very impressed with the folks at HQ. I'm posting here so folks can keep a look out for this issue as they take receipt. You never know, if enough of us complain, then maybe they'll pull their head out of the sand, sort out the problem, and do the right thing by their paying customers.
LOL funny I was just told normal and non adjustable on my summit about 5 hours ago also.
 
#53 ·
The pics don't lie, doozer. My wife and I were looking over GCs at a dealer, especially a squeaky clean GC parked just outside the door into the showroom. I was checking the liftgate and rear taillight gaps closely when a gentleman walked up to me and said "I'm about to take delivery on this one, so if you see something that's not right be sure to let me know."

The taillights looked exactly like your pictures above, so I pointed this out to him and he immediately grabbed his salesman and the GC quickly disappeared into the service department. We had to leave before the GC emerged again but, if what you've written above about the lack of adjustment is true, it isn't clear what they could have done about it.
 
#55 ·
It's little things like this (unfortunately a LOT of things) that drive me crazy. Along with the dealers not wanting to work things out.
My gate and tail lights don't look that good. Reminds me of a situation I had with the tail pipes being out of line. Took it in twice for other issues and they said nothing could be done and it was like others on the lot. I stopped at muffler shop and in ten minutes they adjusted a hanger bracket. Hope nothing major goes wrong or I'll be in trouble.
 
#59 ·
picked up my GC last weekend. I went over everything I could remember from this thread, and I only noticed one issue. The tailgate handle.


they said they would look into changing it for me. A few days later the salesman emailed me asking for pictures of it. I havent heard anything yet, but I'm giving them the benefit of the doubt. If they clearly say they wont fix it then I will call Chrysler.
Does the STAR case # for this issue work with Chrysler Canada (S1323000043), or is that number only good in the US?
 
#60 ·
I'm just not understanding why everyone is just excepting this tailgate problem as normal. I just cannot believe everyone is just excepting this problem as normal there fore it does not have to be corrected. I hope when the Diesels get released this normal will have been corrected. I would not take delivery of a vehicle that had a problem such as this. :slapfight::slapfight::slapfight:

Now the problem on the line with the mismatch speaker rings I can understand; the guy on the line installing them was color blind. LOL It's really looking bad for the purchase of the Summit. I've already stopped myself from ordering once; we'll see. I would hate to have to stand by the dealer with a picket sign saying " check your vehicle for noticeable defects before purchasing". LOL
 
#61 ·
I'm just not understanding why everyone is just excepting this tailgate problem as normal. I just cannot believe everyone is just excepting this problem as normal there fore it does not have to be corrected. I hope when the Diesels get released this normal will have been corrected. I would not take delivery of a vehicle that had a problem such as this. :slapfight::slapfight::slapfight:

Now the problem on the line with the mismatch speaker rings I can understand; the guy on the line installing them was color blind. LOL It's really looking bad for the purchase of the Summit. I've already stopped myself from ordering once; we'll see. I would hate to have to stand by the dealer with a picket sign saying " check your vehicle for noticeable defects before purchasing". LOL
Honestly I think most but maybe not all of the big bugs have been worked out and if I were ordering now I would feel reasonably comfortable doing that. Not saying you will be problem free who knows CRDs could have there own set of problems but for the most part a lot of the early build issues have improved. I am a March build and if I had it to do over again I would have waited until September mainly because of the stop go feature but over all I am happy with my Jeep. At this point I would just order there is never really the perfect time just have to jump in.
 
#62 ·
I went to pick up my new SRT GC and ended up not taking it due to the hood was way out of alignment. The Hood was almost touching the fender on the drivers side and the gap on the other side was 5/16". The fuel door gap was terrible as well. The paint was chipped just below the headlight on the bumper. I just don't see how this can pass quality control I mean this is a 72,000.00 truck come on!! They have another one comoing in on Wednesday hope this one is better or I will have to give up on Jeep. They had 2 other SRT's in stock one was perfect the other was not very good as well. Ijust don't understand how they can be that inconsistant. I guess I will know Wednesday I am just not to confident.
 
#66 ·
Long time stalker...first time poster.

Let me tell you about my experience....that just occurred about 3 hours ago. Went to pick up my long awaited white 2014 JGC Altitude.

We arrived early so we could look it over before going inside to sign anything. Couldn't find it and when we went in the sales guy said it was getting washed and having the NAV installed. Both the wife and I were completely pumped. We ended up doing the paperwork while they were prepping the thing and just as we finished up with the paperwork the vehicle showed up outside the window of the office we were in.

When we went out to finally see our new Jeep we noticed the driver's side mirror wouldn't adjust correctly then we noticed the back side of the mirror had a big piece of plastic missing. You could tell it was hit and the impact tried to force it to fold the opposite way from which it is supposed to go. Talk about the air going out of your sails....then we looked it over more and found a finger tip sized paint chip missing from the front bumper. The vehicle is white so the black bumper underneath the paint showed up real well. By then the sales guy was coming out to deliver it and I told him what we found. He said they could fix the mirror which I could have lived with. There was no other choice but to send it to a body shop and paint the bumper and I wasn't about to pay this much money for a vehicle that had to go to the body shop to be painted before I drove it home.

I went back inside, got my down payment check, and told them I couldn't accept the vehicle. Five minutes down the road they called me to tell me they found 2 more out back they didn't know that had just like the one I tried to buy. Talk a bout fishy......

Anyway...sorry for the long post but moral of the story....DO THE INSPECTION BEFORE SIGNING THE PAPERS....EVEN IF YOU HAVE TO WAIT LONGER THAN PLANNED because they are washing it or whatever. The sales manager didn't give me a hard time about not accepting the vehicle, and I appreciated that...but he could have. They were good throughout the whole evening, and I may go back because of it, but it could have been worse.
 
#67 ·
Dang, that's crazy!!! Do you think the dealer tried to hustle to drive off the lot with one they already had? Did you wind up getting one, or did you just walk away completely? That's suck you had to go through that...Thanks for sharing, this was definitely helpful.


Jax
2014 Jeep Grand Cherokee Limited (Granite Crystal Metallic)
- 20 inch Wheels
- 8.4 inch NAV
- Power Sunroof
- Door Sill Guards w/ "JGC" Logo
- Mopar Splash Guards w/ Jeep Logo (Logo On Rear Only)
- Mopar Bright Pedal Kit

Ordered on March 28, 2014...Trying to wait patiently :)
 
#69 ·
I am not sure if they tried to hustle me or not (meaning they knew about the damage and hoped I wouldn't notice). I don't think so but there is something fishy about how the whole thing developed. The thing that may save them in my mind and will likely lead me back there is they didn't pressure me into taking the vehicle at all. Technically I had purchased the vehicle and they had my money...they could have tried to make things hard on me. They also accepted full responsibility for not doing a thorough review before me.

The concern that is gaining momentum in the back of my mind is all the issues people have on this site with brand new jeeps the day of and the days/weeks that follow them picking it up brand new. Is that normal or average for Chevy, GMC, Ford, etc? Do they have message boards where folks talk about misaligned doors and lights and interior items and....? I know I have to keep in perspective people are more inclined to log on and write about a bad experience compared to those with normal or great experiences. It's just hard after reading about so many issues to keep the fire burning about getting a new Jeep. I'm keeping the faith but dang....
 
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