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  #37  
Old 05-25-2016, 11:11 AM
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Re: Did I get ripped off by the service dept?

Quote:
Originally Posted by WeJGCnow View Post
So I have no idea how much these types of things cost but I was talking to a coworker today about my 30k mile checkup and I mentioned that it cost me about $700 for a few maintenance items. He seemed astounded by the cost. So it got me thinking... Did I get ripped off or did I pay a reasonable amount?



Services performed:

)

2. Transfer case (4WD) service:

---parts ($39.80), labor ($110.15)



Total:

Parts: $304.25

Labor: $319.65

Misc: $47.92

Tax: $26.42



Grand Total: $698.24

Transfer case is to be done every 12 YEARS or 120,000 miles if I read the maintenance schedule right.


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  #38  
Old 05-25-2016, 11:32 AM
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Re: Did I get ripped off by the service dept?

everyone should note that the manual also says to "inspect" the transfer case fluid every 30k which all are well advised to do or have done. This is your chance to catch high wear early. If you ignore these checks and just blindly replace at 120k the resulting health of your trans case is on you....just sayin'
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  #39  
Old 05-25-2016, 02:46 PM
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Re: Did I get ripped off by the service dept?

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Originally Posted by xJoshxx View Post
Got robbed on the Air filter and labor.
This.

Cabin filters anywhere are ridiculous for the most part, aside from DIY, because shops - at least with my exp - want to charge in 30min intervals. Even thought it's a 10min process, if that. Heck my regular mechanic for another car wanted to charge me $50 for a cabin filter change. $20 for the filter and $30 labor. The shop is $60/hr for labor. Cost me $10 for the filter and 5-10min of effort to remove the glove box.

Which leads to labor. Many people don't take into account labor costs when getting any service done. Which, aren't dealers higher than independent shops anyways? About $100/hr

Besides knowing the MFG's recommendations get a quote before having the service done. At least if you're not familiar with the service process.
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  #40  
Old 05-25-2016, 03:14 PM
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Re: Did I get ripped off by the service dept?

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Originally Posted by WeJGCnow View Post
I know nothing about automotives. Kinda ridiculous that it's just accepted that they rip people off unless the customer knows better.

I have a clinical doctorate and I work in the medical field. Patients come to me for help because I have a greater knowledge base than them. I do not use that fact to take advantage of them for the purpose of financial gain.

What else am I supposed to do? I took it to a certified Jeep dealership for service, not some 3rd party like Jiffy Lube.
Push an appendix operation on your next patient. You will be covered for a year worth of dealership over-charges.

Seriously, always question service adviser's advice. For my other car, the dealer wanted me to do 6 other items that were not a part of manufacturer maintenance. I stick to it, and had them only do what was in the Manual. Saved about $400 bucks there.
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  #41  
Old 05-26-2016, 03:50 PM
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Re: Did I get ripped off by the service dept?

Just called for pricing for Service at Kings Jeep in Ohio,

$299 for Front & rear diff and TCASE

$150/axle for them to put my rotors and pads on.

$200 for transmission filter and fluid.

75k miles
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  #42  
Old 05-29-2016, 01:22 PM
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Re: Did I get ripped off by the service dept?

Quote:
Originally Posted by GoPlzGo View Post
everyone should note that the manual also says to "inspect" the transfer case fluid every 30k which all are well advised to do or have done. This is your chance to catch high wear early. If you ignore these checks and just blindly replace at 120k the resulting health of your trans case is on you....just sayin'
I'm at 35k miles on my 2014. I was just at the dealer yesterday getting my routine maintenance done and the service advisor said they inspected the transfer case fluid (due to the recommended service check according to the user manual everyone continues to reference). The service advisor stated that the fluid appeared dirty and they recommended changing it. Now, I'm not mechanically or car savy, so checking this on my own is likely not an option, so I'm inclined to trust them on their assessment. Price was going to be $179. I told him I didn't have time today but I'd schedule an appointment in the near future. My way of taking time to do my research because that sounded high to me, and I've found this thread.

Now, I realize all vehicles are different, but my dad just got his transfer case fluid changed for his 100k mile interval on his Toyota Tundra (2006) for $109 at the dealership. Now maybe some on here can answer my question as well, but I was planning to ask the service advisor why it would cost so much more on the Jeep than a Toyota truck.

In general, I've been happy with my dealer visits. I don't have any reason to doubt their assessment, but the price is what I question in this particular case. Depending on feedback, I'd definitely consider shopping around.
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  #43  
Old 05-29-2016, 01:54 PM
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Quote:
Originally Posted by mfischer View Post

I'm at 35k miles on my 2014. I was just at the dealer yesterday getting my routine maintenance done and the service advisor said they inspected the transfer case fluid (due to the recommended service check according to the user manual everyone continues to reference). The service advisor stated that the fluid appeared dirty and they recommended changing it. Now, I'm not mechanically or car savy, so checking this on my own is likely not an option, so I'm inclined to trust them on their assessment. Price was going to be $179. I told him I didn't have time today but I'd schedule an appointment in the near future. My way of taking time to do my research because that sounded high to me, and I've found this thread.

Now, I realize all vehicles are different, but my dad just got his transfer case fluid changed for his 100k mile interval on his Toyota Tundra (2006) for $109 at the dealership. Now maybe some on here can answer my question as well, but I was planning to ask the service advisor why it would cost so much more on the Jeep than a Toyota truck.

In general, I've been happy with my dealer visits. I don't have any reason to doubt their assessment, but the price is what I question in this particular case. Depending on feedback, I'd definitely consider shopping around.
I guess anything is possibly but id be surprised if your an average driver and t case was dirty at 35k. Harsh or off road conditions certainly possible. I changed my t case at 30k on my 2014 5.7 GC myself and it definitely did not need done on mine fluid was in perfect condition. Just to give you an idea on cost. The OEM mopar t case fluid was like $8 a quart or something like that and it took 2 quarts. Its a simple drain and fill took about 10 minutes. If you have skid plates it would take a little longger to take those off to get to thd drain/fill plugs. So for DIY about 10 minutes and 16 bucks little longger if you have skids
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  #44  
Old 05-29-2016, 02:09 PM
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Re: Did I get ripped off by the service dept?

Quote:
Originally Posted by mfischer View Post
Now, I realize all vehicles are different, but my dad just got his transfer case fluid changed for his 100k mile interval on his Toyota Tundra (2006) for $109 at the dealership. Now maybe some on here can answer my question as well, but I was planning to ask the service advisor why it would cost so much more on the Jeep than a Toyota truck.
Like you said, all vehicles are different.

1) Pickup vs SUV. Pickups tend to have a lot more room to get to things, especially on a full size pickup vs a mid size SUV.

2) A lot has happened with fluids in the last 10 years. They've gotten a lot more specialized and the new Jeeps use some very expensive stuff.

3) There are some tasks that just simply require a lot of labor to perform just based on how much stuff is in the way.

4) Labor charges vary from one place to another. In some cases, you really do get what you pay for. I've had friends who are mechanics. There are some tasks they simply hate to do because they actually lose money based on the amount of time charged verses what the task really requires. That cheaper labor charge might make the customer happy, but do you really want the mechanic unhappy?

In the end, going to the dealership is very often more expensive than other options. However, if you don't have another shop you trust and you aren't comfortable doing the work yourself, you can't complain about paying too much.

In this case, you kind of set yourself up by not knowing what services should have been done at this interval and by not researching tasks like the air filters that you could have been done yourself with nothing more than simply household tools - or even none at all.

That doesn't give the dealer the right to take advantage of you by performing service you didn't need, but a little research goes a long way.
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  #45  
Old 05-29-2016, 02:13 PM
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Re: Did I get ripped off by the service dept?

yeah as silvermax04 says, easy as DIY and that dealer price has got to be "above book" on the job unless skid plate removal/re-install was also quoted.

Personally, at $15 for the oil IIWM I would change it now to get initial wear debris out and at least check it every 30k....dark is normal just no "soup" or debris for it to pass visual...

If you like this dealer have a "pricing" chat with the service advisor....EVERYTHING is negotiable
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  #46  
Old 05-31-2016, 02:49 PM
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Re: Did I get ripped off by the service dept?

Quote:
Originally Posted by mfischer View Post
I'm at 35k miles on my 2014. I was just at the dealer yesterday getting my routine maintenance done and the service advisor said they inspected the transfer case fluid (due to the recommended service check according to the user manual everyone continues to reference). The service advisor stated that the fluid appeared dirty and they recommended changing it. Now, I'm not mechanically or car savy, so checking this on my own is likely not an option, so I'm inclined to trust them on their assessment. Price was going to be $179.

Are they throwing in a Brooklyn Bridge with the price. Almost 200 for just t case is crazy. Fluid is like 20 maybe and once the jeep is in the air this is 15 minute job including coffee break while you wait for the fluid to drain. Tcase has fill and drain plugs so this is as easy as it gets. Same story with diffs but the fluid that they want you to use is crazy expensive so that might be higher if they used oem parts.


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  #47  
Old 06-02-2016, 10:42 AM
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Re: Did I get ripped off by the service dept?

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Originally Posted by Roki303 View Post
Are they throwing in a Brooklyn Bridge with the price. Almost 200 for just t case is crazy. Fluid is like 20 maybe and once the jeep is in the air this is 15 minute job including coffee break while you wait for the fluid to drain. Tcase has fill and drain plugs so this is as easy as it gets. Same story with diffs but the fluid that they want you to use is crazy expensive so that might be higher if they used oem parts.


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Depending on the tranfercase it could be $7-8 /quart of ATF+4 or like 30/quart.
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  #48  
Old 06-02-2016, 03:41 PM
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Re: Did I get ripped off by the service dept?

This string of responses is why others many other's don't post - MSRP, deals or other prices related to their Jeeps. Everyone caught a better deal or you were a moron for not doing this or that.
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