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  #13  
Old 01-09-2014, 09:02 AM
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Re: Do All Chrysler/Jeep Dealerships in Massachusetts Suck?

Quote:
Originally Posted by lstowell View Post

I don't suppose the CCC tech had the forethought to get a name at the dealership you could contact to help make it clear to the dealership how you got their recommend...
No he did not.

All I was given were dealership names/locations, and I picked one closest to my work location.

CCC then called the dealership I picked to arrange everything, then gave me the name of the service manager. I then called the dealership and made an appointment.

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  #14  
Old 01-09-2014, 09:12 AM
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Re: Do All Chrysler/Jeep Dealerships in Massachusetts Suck?

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Originally Posted by Andoskyy View Post
Can you please reference the dealerships? No sense in trying to protect their identity if they're doing a lousy job.

Others from MA would be interested to know...Aka...Me
Very pleased with Hiller Chrysler/Jeep/Dodge/Ram in Marion so far. Won't get a big percentage under invoice but service and parts very responsive and no doc fee BS.
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  #15  
Old 01-09-2014, 10:32 AM
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Re: Do All Chrysler/Jeep Dealerships in Massachusetts Suck?

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Originally Posted by hotspur View Post
Very pleased with Hiller Chrysler/Jeep/Dodge/Ram in Marion so far. Won't get a big percentage under invoice but service and parts very responsive and no doc fee BS.
Thank you. Out of my area though. I just wish the OP, and other dealer-bashers, would name names.

A lack of accountability and public bashing will not change a dealership's mentality.
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  #16  
Old 01-09-2014, 01:02 PM
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Re: Do All Chrysler/Jeep Dealerships in Massachusetts Suck?

Quote:
Originally Posted by Andoskyy View Post

Can you please reference the dealerships? No sense in trying to protect their identity if they're doing a lousy job.

Others from MA would be interested to know...Aka...Me
The one dealership I will name now (the one I purchased my vehicle from) that told me there were no TSBs listed for my vehicle (over the phone after just giving them my VIN number), is Acton Chrysler / Jeep. This is also the dealership that would give me 3 yr old loaners (200's) that smelled like ash trays and had warped front rotors.

I won't mention the dealership that told me to go back to my original dealership because they never performed work on my vehicle. I will though post the name of the dealership I'm going to this coming Tuesday when all is said and done...good or bad.
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  #17  
Old 01-10-2014, 11:08 AM
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Re: Do All Chrysler/Jeep Dealerships in Massachusetts Suck?

I had a lot of issues buying a car from Jeep dealerships in Eastern Mass. (Central, Bringham-Gill, Jeep 24). I was not able to work out anything with them. Ended up getting my Jeep from Elmwood Jeep in East Providence, RI - I haven't had any service done there yet bec I have only owned it for 24 hours but they seemed very friendly.
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Old 01-17-2014, 07:27 AM
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Re: Do All Chrysler/Jeep Dealerships in Massachusetts Suck?

If youdont mind CT area. Executive Jeep in Wallingford. Excellent service called in at 3pm for spur of the moment PCM, TCM, all applicable modules flashed, and few minor annoying things. Dropped truck off at 6pm had the Jeep back by 730pm. Took the extra time and walked the showroom and looked for a new Steed to replace the woman's boring plain jane Jeep Patriot. They even were kind enough to print out a sheet with all P/N for the WK2 option parts which I used to find non dealer priced parts online.
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  #19  
Old 01-17-2014, 08:43 AM
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Re: Do All Chrysler/Jeep Dealerships in Massachusetts Suck?

Sounds like a good place...thanks for the tip, but I ended up going to Grava in Medford, MA. (See my thread in the "Troubleshooting" section titled "Finally Got My TSBs Done").

They performed the recent safety recall and all three TSBs that I requested (tranny, radio, and HVAC). The only issues I encountered was they reflashed the radio with an older version (13.38 instead of 13.48), and they don't provide loaners...so I had to rent a car down the street at Enterprise.
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