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Old 07-13-2015, 10:55 PM
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Do I have any recourse here?

Hi everyone, I hope all is well! Sorry this is a little long.

Anyway I wanted to have the OEM back up camera kit installed on my 2015 Laredo, so I called up the dealer closest to my job for easy access (not my original dealer) and get a price which I thought was a good deal. So I book the apt. Now I had no idea it was an entire trim piece, I thought they just drilled a hole and put the camera on the piece that was there.

Fast forward to today I drop it off at 830am and all is well. Now I go pick it up around 430pm when it was done and I pay the price as agreed and walk out to the truck and what do I see? They installed The trim piece unpainted and left off the jeep emblem. So I ask to speak to a manager, who I put the order in with and he tells me "oh yeah all trim pieces come unpainted" I said WHY would you install it on there not being painted and that it looks ridiculous. He just kept saying he thought I knew it would come unpainted and would have been more for a painted piece. He said I could drop it off Wednesday to get it painted but I would have to pay, now here's my issue.

The dealership messed up, they didn't tell me it was an entire trim piece, they never notified me it wasn't painted nor that it needed to be and they installed it so now my truck looks ridiculous. Should I fight this? Or just pay the fee and be done with it? I'm really upset over this, I feel like they are completely screwing me over by not owning up and just fixing their mistake. Any opinions? Thanks!

Short version:
Bought OEM back up camera kit from dealer
Dealer doesn't tell me it's an unpainted trim piece
Dealer installs it unpainted and leaves off jeep emblem
Dealer blames me for not knowing it wasn't painted
Dealer wants me to pay to have it painted

Sorry for any errors, types this on my phone.
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  #2  
Old 07-13-2015, 11:22 PM
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Re: Do I have any recourse here?

Tell him you want it finished properly or you're going to complain directly to Jeep. And that you'll leave negative Google and other online reviews clearly stating your issue and giving them a low rating. They're already wasting more of your time having you come back, it was their mistake to quote an incomplete job, including believing a customer would want it unfinished, so they should complete it as quoted. Don't be an ass, just state it clearly the position he's put you in.

If they won't do it, complain to Jeep and leave the reviews, and tell Jeep you want another dealer to finish it. You might not get any word from Jeep or in a timely manner considering any of us would want this corrected asap, so either way take it to another dealer who will finish it. Maybe Jeep will swoop in later and reimburse you if you're lucky. But I'd give the original dealer no satisfaction in paying for the complete job, take it somewhere else.
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Old 07-14-2015, 12:04 AM
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Re: Do I have any recourse here?

compared to what a jeep dealership did to my grand cherokee when i brought it in to have the oem back up camera installed you got off lucky. I'm in the process of taking this dealer to small claims court over the damage costs to my gc
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Old 07-14-2015, 12:31 AM
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Re: Do I have any recourse here?

Yep - the job is incomplete. However, if they truly didn't charge you for a painted piece and there is a charge for that, then have it painted. No doubt someone screwed up, but I don't think from what you posted that they charged you for the complete work either. It is an unfortunate misunderstanding is all, don't think they are trying to rip you off.
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Old 07-14-2015, 07:30 AM
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Re: Do I have any recourse here?

Thanks for all the replys. I'm going to give them a call today and see what happens. I agree it was unfortunate but I just can't imagine the guys installing that piece on there thinking..."yup this looks good." No one thought hey maybe we should just double check with this guy to make sure this is what he wanted? It boggles my mind.

The fact that they blamed me for not knowing it was unpainted is what's really making me angry. If they had said to me that this was unpainted I obviously would have told them to do it, that's just common sense. If they won't cover the charge there is absolutely no way I will have them do it, I am through with that dealership completely.
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Old 07-14-2015, 08:14 AM
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Re: Do I have any recourse here?

Do you have any written correspondence to them before install? Anything stating what install you were looking for or a price quote given before the install? If anywhere on any piece of paper was given to you before the procedure it says "unfinished" or "non painted" trim, it might make your argument more difficult. The dealer can say "well we gave him an invoice that he agreed to before the install that clearly states it's a non painted piece"

I completely agree what they did was scummy. Who honestly thinks a person wants a non color match component? At minimum they should have confirmed with you. I would definitely Go to another dealer for completion of this install
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Old 07-14-2015, 08:45 AM
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Take a picture of the unfinished job they gave you back and send it to jeep corporate with a complaint. They gave you a price to install a backup cam it is assumed unless they stated otherwise that it is a complete job to do that not a half job. That is their mistake for not including paint in the price and they should eat the extra money. You based your decision to have a backup cam installed on the price they gave you. That is complete BS to give a car back like that, its a jeep dealer though so i cant say i am surprised.
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Old 07-14-2015, 08:54 AM
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Re: Do I have any recourse here?

Unless a trim level is sold with that component unpainted (which there is not), or it was clearly stated in the job spec, they simply have to finish the job. What a clown act returning it to you like that. I thought all the inept dealerships were in Australia.

All the best with it,
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Old 07-14-2015, 08:57 AM
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Re: Do I have any recourse here?

Quote:
Originally Posted by protect1989 View Post
Do you have any written correspondence to them before install? Anything stating what install you were looking for or a price quote given before the install? If anywhere on any piece of paper was given to you before the procedure it says "unfinished" or "non painted" trim, it might make your argument more difficult. The dealer can say "well we gave him an invoice that he agreed to before the install that clearly states it's a non painted piece"

I completely agree what they did was scummy. Who honestly thinks a person wants a non color match component? At minimum they should have confirmed with you. I would definitely Go to another dealer for completion of this install
Nope, this was all over the phone so I have no invoice other than what they gave me at the time of pick-up. I definitely do not want them to finish the install if I have to pay for it and this is certainly the last time I will ever step foot in this dealership.

Quote:
Originally Posted by silvermax04 View Post
Take a picture of the unfinished job they gave you back and send it to jeep corporate with a complaint. They gave you a price to install a backup cam it is assumed unless they stated otherwise that it is a complete job to do that not a half job. That is their mistake for not including paint in the price and they should eat the extra money. You based your decision to have a backup cam installed on the price they gave you. That is complete BS to give a car back like that, its a jeep dealer though so i cant say i am surprised.
Should I call them and see what they'll do first? Or go directly through jeep for this? Also, where would I find the contact information for Jeep?

Quote:
Originally Posted by Barboots View Post
Unless a trim level is sold with that component unpainted (which there is not), or it was clearly stated in the job spec, they simply have to finish the job. What a clown act returning it to you like that. I thought all the inept dealerships were in Australia.

All the best with it,
Steve
Thank you, I agree. I seriously just cant imagine the techs installing that thinking this is how I would have wanted it on there...
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Old 07-14-2015, 09:02 AM
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Re: Do I have any recourse here?

While any buyer has some level of responsibility for what they purchase, in this case, I'd have to side with the buyer. The dealer service folks should have provided full information about the work required to complete the request, especially since they were selling the parts, not just installing them. If the parts included an unpainted component that would need to be color matched to the vehicle, they should have included the cost for that finishing work. This is the dealer service department's "mistake", IMHO, and they should make good on it.
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Old 07-14-2015, 09:05 AM
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Re: Do I have any recourse here?

Quote:
Originally Posted by Jim_in_PA View Post
While any buyer has some level of responsibility for what they purchase, in this case, I'd have to side with the buyer. The dealer service folks should have provided full information about the work required to complete the request, especially since they were selling the parts, not just installing them. If the parts included an unpainted component that would need to be color matched to the vehicle, they should have included the cost for that finishing work. This is the dealer service department's "mistake", IMHO, and they should make good on it.

Exactly, I feel like my original dealership would have owned up...as would have any dealership. They are claiming that I knew it was unpainted. Which is ridiculous considering I had no idea it was even an entire trim piece! He said to me "well you lucked out because it took us 6 and half hours to install It, not the 3 we quoted you." I fail to see where I lucked out.
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Old 07-14-2015, 09:11 AM
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Re: Do I have any recourse here?

The trim is two pieces. Have them separate your painted trim and attached it to the back piece of the unpainted trim with the camera. Problem solved.

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