Originally Posted by kennzz05
why would you need a loaner for an oil change
It's not just an oil change it's a complete service. You can wait for it or get a loaner. I'd rather be working than waiting around the dealership. The Jeep would have been more tolerable had a loaner been offer the 16plus times it was in for a warranty issues.You may pay for it in the long run but It's worth it! No vehicle I've owned had been in the dealership as many times as my Grand Cherokee. I spend over 40 grand for a vehicle and I want to be pampered !
I'll go one further. Every car company is going to have issues. Mercedes,Volvo,Jaguar ETC.
The difference is if there is an issue with Mercedes,Volvo and Mini.(I'm only using these brands because this is what I own now). I get a call from the service writer saying we can't find the problem or we can't duplicate your issue, But we are working on it and will get back to you. All the while in a loaner comparable to the vehicle you own,and 99 percent of the time in a day the issue diagnosed and taken care of. The vehicle is returned to me washed and hand dried off in the same condition as the day I drove it off the lot. With Jeep I get no problem found,or works as designed or could not reproduce issue. Never have I picked the Jeep up and not had to have the service adviser clean off grease off the interior and the last time they ripped a drivers door panel replacing an exterior door handle.Forget the exterior I'd rather wash it myself than run it through their brush wash. I look at the time the tech has had the vehicle and he has clocked about as much time on the repair ticket as it has taken him to retrieve the keys and the ticket. I've had tickets say that the porter drove it and wrote works as designed. If he's not a top notch tech he might have only driven it to a fast food restaurant for lunch and made his diagnosis! I've had that happen! One time I returned to dealer to pick my vehicle up and they said the tech was on a test drive. After a while I walked the lot looking for my Jeep. I found the tech in the back of the lot listening to a Sex Radio station on Sirius. I'm not going to tell you what he was doing in my Jeep. My dad owned Dealerships and I've worked in many of them when I was young. I understand it more than most.
You say find another dealer.My Jeep was at three different ones in the Atlanta area.
With exception of the Mini my Volvo and Mercedes were right in the price line of my Grand Cherokee. Should I have not expected the same quality of service?
I'm still pissed and down right mad that I tried to work with Jeep on my 14 JGC for a year. What a wonderful and beautiful vehicle it could have been! I'm still waiting and I'll be back. Just get your shit together!