So I took delivery of my 14' Altitude. The gas was at 1/4 tank. I was not trying to be an azz but I asked my guy what the heck. He took it and gassed it up for me. However, upon returning he indicated that their dealership was not going to see any return on gas for vehicles due to a Chrysler decision to cancel reimbursement back in 09. It was meant to alleviate costs, which I could understand would cost millions per year. However, this sounded silly to me :slapfight: so my question to you is:
Did you have to put gas in your vehicle after taking delivery?
Mine had 1/4... I tried but no luck,, i did eventually $100 from the sales guy bc he forgot to introduce me to the Service dept and they had a "motto" no introduction, we pay $100 on every new vehicle sale.
I told my sales person I would not take it until it was full. When you pay this much for a car, especially a new car it should at least be full and get the first oil change for free. If they refuse, walk away.
The build sheet states "7.5 Additional Gallons of Gas."
The last thing the salesman did before turning over the vehicle to us (New 2014 Jeep Grand Cherokee Overland) was to fill the fuel tank.
If you don't count the handshake.
I think this is more a function of the quality of the dealership you buy from. I'm fortunate to live in an area with quite a few Jeep dealers, lots of competition so they have to distinguish themselves some way. They are not all equal. I received my new 2014 GC Overland cleaned inside and out and a full tank of gas. I also got about 45 minute briefing by the sales person on how everything worked. He sat with me in the car and went over everything I could think of...one of the best delivery experiences I've ever had to be honest.
If it wasn't a full tank I'd say it's indicative of a dealership that cuts corners and puts bottom line over customer care, or they're just not detail oriented in their delivery process. A full tank of gas in a car that retails for over $50k (assuming an Overland+) is not an unreasonable expectation.
The only time a new vehicle of mine ever came without a full tank of gas was when I bought an 82 Ford pickup.
In fact, it ran out of gas before I could get to the closest gas station... and that was only a few blocks away from the dealership. I wasn't happy about that. It also didn't help that it happened on a sub-zero morning in January.
I never bought another vehicle from that dealer since.
I got a $50 voucher, only when I noticed the tank was empty. I was told that Chrysler was forbidden to do it per the government bailout. This was 2012, before Fiat was full owner.
I got a $50 voucher, only when I noticed the tank was empty. I was told that Chrysler was forbidden to do it per the government bailout. This was 2012, before Fiat was full owner.
My BS meter is going off....not at you but at the dealer. Perhaps Chrysler couldn't do a full tank (and I doubt that) but surely the dealer could! So much dealer BS out there...
When I purchased my Altitude in July my salesman handed me a $75 gas card and said Jeep did not give the dealers a gas allowance anymore and it was up to the individual dealer to provide any gas fill up and that is how the decided to keep it going.
I will say that I purchased 2 jeeps same day at Tyson motors and the delivery was crap. barely any gas in both cars, out of wiper fluid and the interior was pretty dusty/dirty. They supposedly cleaned it but not up to par after spending that much money
It's pretty amazing how different the dealer experience is from one to another. It doesn't seem that Chrysler has set, or enforces, standards across their dealer network. That's a shame, because a customer's experience with their dealer goes a long way in determining their satisfaction with a vehicle. I've been extremely lucky, in that my dealer has behaved in only a positive way with me for decades now. The day I picked up my new JGC my salesman spent the better part of an hour in the vehicle with me. We drove to a filling station and he filled it up using a dealer credit card. He also went over just about every system in my Jeep to make sure I understood it. We paired my phone, and synced my phonebook. He walked me through the Uconnect registration process and set up my account. He also gave me a coupon book for three years of free oil changes. The prep of my vehicle was done according to a checklist. I know where I'll be making my next vehicle purchase.
Funny that Jacko, customer service?? In this day and age where anyone in the service industry has probably dozens of courses on securing sales and customer service, many dealers/salespersons still don't get it. Look after me and I will remain loyal. Piss me off and I'll get on the net and make sure no more business goes your way. Looking after the customer is not that hard, or is it??
As with you, I've only had positive experiences with the dealer I bought my car from, however all those other bottom dwelling parasites I had to wade through to find this dealer, that is another story!
Well another thing I noticed because my note 3 keeps randomly dropping Bluetooth. The uconnect is an old version.
Trying to download the update from my drive since the site won't work with this dang downloader
Picking up our '15 Overland from River Oaks Jeep (Texas group buy) tomorrow and you better believe they'll fill that tank. Based on my interaction with them up to this point, I don't see it being an issue...I'll be pushing for some free oil changes too!
Hate to break it to you but youre going to be battling for that full tank. I bought my 15 overland from them as well. I love the dealership and had the best experience purchasing from them, but they would only fill the tank to 1/2. They claimed it was their policy. I was able to negotiate in a full tank but it wasnt standard as it should be.
Youd think buying a 40k+ vehicle automatically warrants a full tank of gas. Apparently thats not the way it works anymore
Had a great experience with our dealer when purchasing our 14 Overland. I asked if they would fill the tank and they stated that of course they would. We left with a full tank of gas as promised. To me this is just a customer service thing.