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Galaxy Note 4 & Uconnect Voice Texting issue

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uconnect
2K views 6 replies 2 participants last post by  2015_SRT 
#1 ·
I have a 2014 GC Altitude and it has the 8.4A/RA3 Radio in it. I have a Samsung Galaxy Note 4 with Android 4.4.4. I've had the phone since November and I've been able to voice text just fine up until yesterday. I'm a paid subscriber but when I try to reply to a message it says I'm not subscribed for voice texting. I've called customer service twice and they are telling me that Android 4.4.4 is not supoorted yet for the Galaxy Note 4. But it was working fine before and their website listed the Note 4 with 4.4.4. as being compatible and 4.4.4 is the OS that comes pre-installed on the Note 4. Does anyone else have a Note 4 and have this issue or not have this issue?

Thanks
 
#3 ·
Thanks, what service do you have? I have Verizon and I just got off the phone with Customer Service again and now they are telling me the Note 4 on Verizon is not compatible. If it wasn't compatible I would think the "Messaging" button would stay grayed out. I don't believe that so I had her cancel my subsciption and then re-enable it. I won't be able to check it for another 2 hours when I go to lunch. She also wants me to reset the whole system at that time as well. I know for sure it worked last two weeks ago on Jan. 15
 
#6 ·
Update: My voice text is now working after having Customer Service cancel my subscription and then re-enable it. I knew it was something on their end all along but they were trying to say it's my phone.
 
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