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  #73  
Old 07-25-2012, 09:54 AM
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Originally Posted by Breitling65 View Post
Got disappointed of this plastic panel behind rear door sticking out of rubber without any reason on 18 month old car. Nothing large or heavy ever been transported inside cargo besides shopping bags and maybe beach chairs Oh well, next car will be Q5 for sure.

Mine looks just like yours all popped out. I went to the dealership and they just told me it could not be fixed because there are only a few clips for too large of a panel therefore this just happens and is considered 'normal' this really frustrated me. I still consider my late '10 build WK2 to be a new car and these problems shouldn't happen. Whatever I got over it and I ignore it now, it's not worth it to let little things make you mad.
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  #74  
Old 07-25-2012, 04:12 PM
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Re: GC - same Jeep quality as always

Well it doesn't look "normal" to me. I think you need to go up the chain of command if you know what I mean. Not letting lifes little annoyances getting to you, but Jeep should fix that.
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  #75  
Old 07-25-2012, 04:22 PM
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Re: GC - same Jeep quality as always

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  #76  
Old 07-25-2012, 04:28 PM
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Re: GC - same Jeep quality as always

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Originally Posted by scarpi View Post
I have an 02 Yukon 4x4 with no problems, that I am seriously thinking of trading in on a 2014 Jeep GC in Jan 2013. This thread is making me question doing that. Is Jeep quality that bad and are the dealer service departments that aweful? Or is this just the typical occasional problems that occur but can be blown out of proportion on a forum? I don't want to spend alot of money and get alot of problems. Are there owners on this forum that can give honest opinions of their ownership experiences with Jeep? Thanks, I'm starting to have second thoughts about my decision.
It seems to me that people who have owned higher quality cars and traded them in for a JGC, have been most disappointed with the quality and performance of Jeep.

I for one was and am. I bought a 2011 Overland Hemi new in September '11 and literally hated it as I was driving home from the dealership. Rattles, underpowered, weak steering, clunks in the steering immediately.

I was coming from a 2008 Range Rover Sport. Yes, Range Rover their mechanical issues, however, they are very well built and drive extremely well. I also have a 2006 Porsche 911. Obviously no comparison there.

My '11 Overland was at the shop numerous times from day one. The steering clunk, rattles in the headrests, sunroof, tailgate, etc. Four Wheel Drive failure light mysteriously coming on, door moldings coming off, etc., etc.

The Jeep service experience is horrible. They have a new Service Manager about once a month and he knows he'll be fired in less than a year as well so he doesn't really care. On to the next dealer that will take him for awhile. No loaners, no phone calls, never fixing the problems. Washing the truck with a dirty rag.

My window sticker was $47,000 on my Overland. Not a crazy price for a new vehicle, however, not the price of a Honda Accord either. It's enough to spend where there should be a high level of quality and a good service experience.

In June of this year, I had had enough and traded it in on a new 2012 BMW 535xi Sport. Night and day difference. I had temporarily forgotten how a well built vehicle is supposed to drive and feel. Granted, my BMW had a window sticker of $71,000.00, it should be better and it is.

All in all, I feel if you have had quality cars and go to Jeep, you will be severely disappointed. If you have had standard issue cars, you will most likely enjoy the Jeep and expect horrible quality and service after the sale.

This being said, the Jeep Grand Cherokee Overland does remain the best looking SUV on the market, hands down. That's what drew me in and drawn in hundreds of thousands of other buyers.
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  #77  
Old 07-25-2012, 07:25 PM
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Re: GC - same Jeep quality as always

I bet if you hang out at some of the forums for other makes/models you will hear the same kind of gripes. I just got the cheap ol' Laredo 4x4 but 6 months and 8,000 miles later I have been very happy with mine, no major problems except for the weird vibration at 55 mph when under slight load.
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Old 07-25-2012, 07:50 PM
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Re: GC - same Jeep quality as always

Here is my 3 cents:

I owned nothing but Jeeps for 16 years. As a young kid stationed in North Dakota I had Xj Cherokees and would go through snow that most vehicles could not. Never left me stranded. Loved them. I owned every generation of Grand Cherokees. Each one had axles rebuilt. My 02 Overland needed $7000 worth of warranty work in a month. My 06 WK needed both axles rebuilt at 7500 miles. I had enough. Switched over to a 2010 E92 BMW 328XI and 2000 4Runner. The BMW was great but had some interior rattles, nothing major BUT the dealership was phenomenal. They actually took time to find and fix interior rattles. Brand new BMWs pulled up at any serivice appt, nice waiting area etc. My old 2000 4Runner with 115K miles was BETTER build quality and reliability wise than my last NEW Grand Cherokees. It was just a little small and uncomfortable seating. The BMW was rarely driven and I loved the 4Runner so much I said why not just sell the old Runner and trade Bimmer in on new Runner and save some $. I did so for a 2011 4Runner. Had it 5 months and hated it. Wallowy ride, cheap materials, no luxury, terrible stereo, loud V6, no neat features. Traded it in and took a HUGE gamble by going back to Jeep. I am glad I did. At 7500 miles I have no issues and love everything about my Laredo X. Perfect vehicle for me and a nice place to be in on long trips. The service dept I have only been at once for my free oil change but the place is a dump and I still have no faith in them. Chrysler has turned it around but needs their Service Depts to turn around too!
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Old 07-25-2012, 07:54 PM
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What was wrong with the axles on your WK?
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Old 07-25-2012, 07:55 PM
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Re: GC - same Jeep quality as always

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Originally Posted by tnjeep View Post
I bet if you hang out at some of the forums for other makes/models you will hear the same kind of gripes. I just got the cheap ol' Laredo 4x4 but 6 months and 8,000 miles later I have been very happy with mine, no major problems except for the weird vibration at 55 mph when under slight load.
Agreed, I've owned two bmws, a 1997 328i and a 2003 M3 prior to my JGC. Both had their fair share of issues. From sunroof failures, cooling system failures, transmission crapping out, misaligned bumpers (bmw is notorious for this), rear subframe cracks, rod bearing issues, miscelaneous oil leaks....Not to mention insane cost to service. Same results from friends/family driving MB and Audi....every car has it's problems. I come to expect each car has it's issues, some more than others. If you are looking for a car that's perfect...good luck and ride the bus.
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  #81  
Old 07-25-2012, 08:14 PM
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Re: GC - same Jeep quality as always

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Originally Posted by Schweibs View Post
What was wrong with the axles on your WK?
Bearings on most. On my 2000 WJ around 45K miles the front axle actually had galls in the ring gear. The 06 they rebuilt rear and ordered an entire new front axle assembly after fawking it up so bad. All of them howled and whined. Sooo relieved the finally seemed to have fixed that!!!!!!
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  #82  
Old 07-26-2012, 05:20 AM
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Re: GC - same Jeep quality as always

Mistadobalina, I second your comment on the toyota. My 2004 Tacoma (same as a 4-runner) was the best vehicle I have ever owned in my 20 + years of driving. Had it 8 years and well over 100k miles and the only thing I did to it was change the front brake pads twice and spark plugs once, that was all. Brother-in-law got a 2006 Tacoma and the quality was not on par with the 04 and back models. That was another reason I went for Jeep this time since Toyota was starting to slip plus I didn't like the new 4-runners very much.
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  #83  
Old 07-26-2012, 05:56 AM
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Re: GC - same Jeep quality as always

I think "At Law" is free to vent, many down here in Australia are beginning to feel the same way. The GC is a fantastic looking car, but as a newby to Jeep myself, I can see as clear as day the corners Jeep have taken to make this car.

Having said that, do I regret buying an Overland? No, not really. There are niggling issues that could have been rectified on the production line if the quality assurance guy wasn't asleep!

Like nearly every owner of this great car in Australia we're bitterly disappointed that Jeep's after sales service is non existent not to mention prices on service and parts being off the scale.
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  #84  
Old 07-26-2012, 07:26 AM
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Re: GC - same Jeep quality as always

Put a sock in it, put some Epoxy on it, or put a screw in it. Then move on it's twenty twelve, and the money paid for the average Jeep is far less than what some are comparing them to.
I do agree the service sucks thank goodness I'm a hands on type of guy.
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