Originally Posted by scarpi
I have an 02 Yukon 4x4 with no problems, that I am seriously thinking of trading in on a 2014 Jeep GC in Jan 2013. This thread is making me question doing that. Is Jeep quality that bad and are the dealer service departments that aweful? Or is this just the typical occasional problems that occur but can be blown out of proportion on a forum? I don't want to spend alot of money and get alot of problems. Are there owners on this forum that can give honest opinions of their ownership experiences with Jeep? Thanks, I'm starting to have second thoughts about my decision.
It seems to me that people who have owned higher quality cars and traded them in for a JGC, have been most disappointed with the quality and performance of Jeep.
I for one was and am. I bought a 2011 Overland Hemi new in September '11 and literally hated it as I was driving home from the dealership. Rattles, underpowered, weak steering, clunks in the steering immediately.
I was coming from a 2008 Range Rover Sport. Yes, Range Rover their mechanical issues, however, they are very well built and drive extremely well. I also have a 2006 Porsche 911. Obviously no comparison there.
My '11 Overland was at the shop numerous times from day one. The steering clunk, rattles in the headrests, sunroof, tailgate, etc. Four Wheel Drive failure light mysteriously coming on, door moldings coming off, etc., etc.
The Jeep service experience is horrible. They have a new Service Manager about once a month and he knows he'll be fired in less than a year as well so he doesn't really care. On to the next dealer that will take him for awhile. No loaners, no phone calls, never fixing the problems. Washing the truck with a dirty rag.
My window sticker was $47,000 on my Overland. Not a crazy price for a new vehicle, however, not the price of a Honda Accord either. It's enough to spend where there should be a high level of quality and a good service experience.
In June of this year, I had had enough and traded it in on a new 2012 BMW 535xi Sport. Night and day difference. I had temporarily forgotten how a well built vehicle is supposed to drive and feel. Granted, my BMW had a window sticker of $71,000.00, it should be better and it is.
All in all, I feel if you have had quality cars and go to Jeep, you will be severely disappointed. If you have had standard issue cars, you will most likely enjoy the Jeep and expect horrible quality and service after the sale.
This being said, the Jeep Grand Cherokee Overland does remain the best looking SUV on the market, hands down. That's what drew me in and drawn in hundreds of thousands of other buyers.