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  #13  
Old 07-12-2014, 03:50 PM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

Sometimes it's not the dealer but the customer. When multiple dealers ask a customer to go somewhere else, and the customer still thinks it's the dealers that have a problem ... well, you just can't win.



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  #14  
Old 07-12-2014, 04:05 PM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by bill_de View Post
Sometimes it's not the dealer but the customer. When multiple dealers ask a customer to go somewhere else, and the customer still thinks it's the dealers that have a problem ... well, you just can't win.

Exactly. At that point they've become part of the problem.
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  #15  
Old 07-13-2014, 08:06 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by jp467 View Post

If they cover everything for free as you claim why do they have a warranty period? Just because some customer has to pay for something does not mean they are receiving poor service.
I think you're confused when it comes to the terms "warranty" and "defective" part. Did Chrysler or the dealership not admit to the OP that it was a defective part...and that Chrysler would only charge the OP $100?

"Due to the low mileage they recognize this is not a normal failure"

Defective parts should be replaced no charge regardless of warranty status (recall or not) if it's no fault of the owner. If Chrysler really cares about their customers & their reputation, they'd stand behind their product when it comes to cases like these. How would you feel if your transmission failed one day out of warranty due to a defective part? You'd be pretty pissed I bet if you'd have to pay out of pocket to get it fixed.
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  #16  
Old 07-13-2014, 08:14 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by GCLimited View Post
I think you're confused when it comes to the terms "warranty" and "defective" part. Did Chrysler not admit to the OP that it was a defective part?


Known defective parts should be covered regardless of warranty status...case in point all those GM vehicles with "defective" ignition switches.

Are you saying that GM shouldn't have to replace these ignition switches on the vehicles that are out of warranty?

You're comparing apples to oranges here...
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  #17  
Old 07-13-2014, 08:23 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by GCLimited View Post
I think you're confused when it comes to the terms "warranty" and "defective" part. Did Chrysler not admit to the OP that it was a defective part?

"Due to the low mileage they recognize this is not a normal failure"

Known defective parts should be covered regardless of warranty status...case in point all those GM vehicles with "defective" ignition switches.

Now are you saying that GM shouldn't have to replace these ignition switches on the vehicles that are out of warranty?
I think your confused. You should read your warranty and you will see that it says it covers Defects in material or workmanship. It doesn't say anything about continuing to cover parts after it expires and you won 't find one out there that does say that. The GM issue was a safety defect something completely different.
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  #18  
Old 07-13-2014, 09:38 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by MDBones View Post

You're comparing apples to oranges here...
That's why I edited my post not 2 minutes later.

You're too quick!

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  #19  
Old 07-13-2014, 09:41 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by jp467 View Post

I think your confused. You should read your warranty and you will see that it says it covers Defects in material or workmanship. It doesn't say anything about continuing to cover parts after it expires and you won 't find one out there that does say that. The GM issue was a safety defect something completely different.
Again, I took the GM instance out of my post not 2 minutes after my original post...damn you guys are fast.

BTW, ANY suspension part has the potential to be a safety issue if it goes bad.

I also stand by my statements as currently posted...

The dealership/Chrysler admitted the part was defective, it's a suspension part that has the potential to be a safety issue, and if Chrysler stands behind their product and actually cares about their customers, the part should have been replaced at no cost to the owner.
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Old 07-13-2014, 09:42 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by GCLimited View Post
That's why I edited my post not 2 minutes later.

You're too quick!


LOL... yeah, that happens to me as well sometimes.
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  #21  
Old 07-13-2014, 09:50 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by MDBones View Post

LOL... yeah, that happens to me as well sometimes.
A reply 1 minute after I post...

...are you stalking me?

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  #22  
Old 07-13-2014, 09:52 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by GCLimited View Post
Again, I took the GM instance out of my post not 2 minutes after my original post...damn you guys are fast.

BTW, ANY suspension part has the potential to be a safety issue if it goes bad.

I also stand by my statements as posted...

The dealership/Chrysler admitted the part was defective, it's a suspension part that has the potential to be a safety issue, and if Chrysler stands behind their product and actually cares about their customers, the part should have been replaced at no cost to the owner.
You make it sound as if the warranty is to cover things other than defective parts. The warranty is for just that to cover parts that are defective in material or workmanship as it states. So while I do agree that it is good customer service to help out on something that should not have failed that early I don't think it is unreasonable to ask for the 100 dollars because after all it is out of warranty.
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  #23  
Old 07-13-2014, 09:53 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by GCLimited View Post
The dealership/Chrysler admitted the part was defective, it's a suspension part that has the potential to be a safety issue, and if Chrysler stands behind their product and actually cares about their customers, the part should have been replaced at no cost to the owner.
Isn't this exactly what happened. The dealership isn't going to commit to anything till after they talk to Chrysler. It sounds like after they told them the story they agreed to replace it. So, obviously they do stand behind their product.
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  #24  
Old 07-13-2014, 10:09 AM
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Re: Good Chrysler / Dealer Mistake / Not sure how to feel?

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Originally Posted by CarlsDad View Post
Isn't this exactly what happened. The dealership isn't going to commit to anything till after they talk to Chrysler. It sounds like after they told them the story they agreed to replace it. So, obviously they do stand behind their product.
...and they charged the customer $100 to replace it.

Should have been done for free. Asking the customer to pay $100 to replace a defective $65 part is an embarrassment.

We're not talking about a 10 yr old vehicle with 100,000 miles on it, it's a 2011 with less than 15,000 miles.
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