Originally Posted by LogicNow
This was their explanation as the service agent on the phone tried to explain the logic. The $100 was as if I had purchased an extended warranty.
I have a sales slip from the dealer and paid sales tax on the $100 just like any other service. So while I don't know what Chrysler did for the dealer, it didn't just go into someone's pocket.
Id say you did just fine then. I agree a part like that should last longer but it did fail out of warranty regardless of what you or I think. Be thankful for anything at all someone gives you for free when you are outside of your new car warranty. This is why they have extended service contracts for people that do not want to chance the burden of a high repair bill when the new car warranty has ended. Parts can fail early from any manufacturer at anytime that's our imperfect world. Sometimes you may get good will gestures sometimes you may not but I would never expect it as an entitlement. That said I would have done the same in trying to get a good will gesture in this case and you did and you did just fine with a $100 deductible when you did not have an extended service contract, Id be happy you got what you got.