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Old 10-28-2013, 05:20 PM
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Goodyear Store Issues

It's time to replace the tires ( 20 inch Goodyear tires) on the 2011 GLC overland. I got quotes from the local Goodyear corporate store and my jeep dealer. I initially chose the slightly higher Goodyear store quote because they included free periodic rotation and balance. When I took the car into the Goodyear store today, I asked about potential damage to the wheels and was told " we can not ensure that your wheels will not be damaged". This means to me that (1) damage is possible and (2) they will not fix it. I decided to not pursue Goodyear and went to jeep dealer who said about wheel damage " I can't imagine it being a problem".
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Old 10-28-2013, 05:31 PM
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Re: Goodyear Store Issues

1 is true anywhere.
2 is an assumption you made, probably erroneously.


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Old 10-28-2013, 06:42 PM
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Re: Goodyear Store Issues

Note the 20" Overland painted wheels are a bit softer and can ding easily on a tire changer rack if not handled and greased correctly, so good idea to ask for TLC from your tire tech regardless of location.

There are also a few more 20" options in stock size now, I'm pleased with the Nitto NT421Q's, or the Terra Graps are also available stock size if you want something more aggressive.

Thread link here: ALL NEW NITTO NT421Q in 265/50 VR 20
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Old 10-29-2013, 07:03 AM
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Re: Goodyear Store Issues

I deal exclusively with a non corporate goodyear store. The owner is a "car guy" and has the proper machines and equipment for any wheels. the corporate stores are run by managers that get a commission on all repairs, so if you go there for tires , the first thing they try to do is sell you some brakes, rotors, oil change, wiper blades or some other most times not needed parts or service! I learned the hard way, I bought 4 tires for my Chrysler SRT8 from the corporate store, and at 60 mph I couldn't hold the steering wheel! after two more trips back there, I finally found my guy who balanced my wheels on a road force balance machine, and no more problem. from then on, that is my tire store.
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Old 10-29-2013, 08:44 AM
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Re: Goodyear Store Issues

Quote:
Originally Posted by wantit View Post
I deal exclusively with a non corporate goodyear store. The owner is a "car guy" and has the proper machines and equipment for any wheels. the corporate stores are run by managers that get a commission on all repairs, so if you go there for tires , the first thing they try to do is sell you some brakes, rotors, oil change, wiper blades or some other most times not needed parts or service! I learned the hard way, I bought 4 tires for my Chrysler SRT8 from the corporate store, and at 60 mph I couldn't hold the steering wheel! after two more trips back there, I finally found my guy who balanced my wheels on a road force balance machine, and no more problem. from then on, that is my tire store.
So you had a bad experience at 1 store, so paint them all with the same brush.

Keep in mind, the 'franchised' Goodyear stores only make money if they sell something. They don't call it commission, they call it profit.

The distinction is whether or not the person in charge has integrity.


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