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  #13  
Old 02-10-2013, 03:25 PM
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Originally Posted by SW03ES View Post
If anything, bodyshops connected with the dealer do lower quality work than those that are independent, in my experience. They have a built in stream of business from the dealer, while an independent shop has to rely on their reputation and referrals to stay afloat.

I personally try and avoid anything having to do with the dealership whenever possible.

To the OP, you aren't being too picky. It should be like new.

The bumper cover is probably aftermarket, which is why it doesn't fit well.
Its been my experience that independent shops use lower grade parts and/or used parts on a new car. They normally have longer turn around times as well. They maybe cheaper but you get what you pay for, for me I have auto insurance so I pay one flat cost no matter how much the bill ends up being.

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  #14  
Old 02-10-2013, 03:30 PM
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Re: Got rear ended, lousy body shop issues...

I'm not talking about cheaper shops. My shop is independent and they are way more than any dealer shop. I'm talking about a really well reviewed, highly recommended, high end independent shop vs a shop that just gets sent tons of business by the dealer, especially a lower end dealer like a Chrysler/Jeep dealer. Quite frankly I would take their recommendation of a shop as being a sign I should not use them.

I think you have a common misconception, that dealer work is going to be the best quality. That is 100% the opposite of reality IMHO, whether its mechanical work or body work. The only thing a dealer EVER does to my cars is warranty work. And even that I try to avoid.

Turnaround times might be longer, but sometimes better work takes time. My shop for instance would never use aftermarket or used parts. I'd rather have them keep it for a month and do an incredible job, than get it back in 4 days and have it look like the OP's car.

I've had work done at dealer shops and have never been satisfied (I am very hard to please, I will only accept it looking as new). My shop knows me, and the bumpers and stuff they've done for me are 100% perfect. They do mainly high end cars, Lexus, BMW, Mercedes on up to Rolls and Bentleys. They did a front bumper on my 2010 Lexus ES about 2 years ago and they went through 3 OEM Lexus bumpers before they were finally delivered one that they felt fit well enough for them to use.

It takes time to find a great shop, read reviews, tour the shops, look at the cars they're working on and they've just finished. A great shop should be eager to show you their facility and their work, and they should not shy away from you being a perfectionist.
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  #15  
Old 02-10-2013, 06:10 PM
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Re: Got rear ended, lousy body shop issues...

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Originally Posted by tallRider View Post
... Am I being too picky? I'm a manufacturing engineer, and this just doesn't seem acceptable by my standards.
Unfortunately, mine was rear ended also when it was only about 4 months old. If it is any consolation, mine was much worse and it took 2 trys to get the bumper right. Be patient, be picky - mine is as good as new and I am very picky.
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Old 02-10-2013, 07:16 PM
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Re: Got rear ended, lousy body shop issues...

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Originally Posted by SW03ES View Post
I'm not talking about cheaper shops. My shop is independent and they are way more than any dealer shop. I'm talking about a really well reviewed, highly recommended, high end independent shop vs a shop that just gets sent tons of business by the dealer, especially a lower end dealer like a Chrysler/Jeep dealer. Quite frankly I would take their recommendation of a shop as being a sign I should not use them.

I think you have a common misconception, that dealer work is going to be the best quality. That is 100% the opposite of reality IMHO, whether its mechanical work or body work. The only thing a dealer EVER does to my cars is warranty work. And even that I try to avoid.

Turnaround times might be longer, but sometimes better work takes time. My shop for instance would never use aftermarket or used parts. I'd rather have them keep it for a month and do an incredible job, than get it back in 4 days and have it look like the OP's car.

I've had work done at dealer shops and have never been satisfied (I am very hard to please, I will only accept it looking as new). My shop knows me, and the bumpers and stuff they've done for me are 100% perfect. They do mainly high end cars, Lexus, BMW, Mercedes on up to Rolls and Bentleys. They did a front bumper on my 2010 Lexus ES about 2 years ago and they went through 3 OEM Lexus bumpers before they were finally delivered one that they felt fit well enough for them to use.

It takes time to find a great shop, read reviews, tour the shops, look at the cars they're working on and they've just finished. A great shop should be eager to show you their facility and their work, and they should not shy away from you being a perfectionist.
I've taken my vehicle to 2 different Chrysler dealers that have their own body shops right on the premises and they both did excellent work and displayed great customer service. So my experiences with the dealers have been 100% opposite of yours.
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Old 02-10-2013, 07:21 PM
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Re: Got rear ended, lousy body shop issues...

Thanks guys, good to know that I'm not the crazy one. This really ruined my mood for the past week, my girlfriend says "just let it go". Well, I'm the one making monthly payments on it, so it's kind of hard to forget Especially when I treat it like a newborn, always hand washing it, even in the winter now I wash it in my garage using Optimum No-Rinse.

Quote:
Originally Posted by JeepersCreepers View Post
Hate to ask, but where was the guy who hit you coming from, the oncoming lane which you crossed, or the lane which you were leaving to make the turn?
It was the lane I was leaving, he tried to swerve out of the way, which is why the damage was concentrated to the right corner.

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Originally Posted by Willir2 View Post
Is the shop you used in their Repair Program that State Farm has? If so they will have no problem getting you to another shop where they will do a Re-inspect to see addtional problems/damage. If shop is part of program they should be doing whatever it takes to get you right. My prefrence for a shop is a national chain or dealer shop. Better guidlines and no short cuts normally. Good Luck!
Yes, this was a State Farm repair program shop. I really hope this is true, because I really don't want to go back there. (I hate confrontation )

I'll let you guys know what they say when I call them tomorrow.
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  #18  
Old 02-10-2013, 09:15 PM
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Quote:
Originally Posted by americanbulldog View Post
I've taken my vehicle to 2 different Chrysler dealers that have their own body shops right on the premises and they both did excellent work and displayed great customer service. So my experiences with the dealers have been 100% opposite of yours.
I do have had work done from a number of shops from higher end brands like Cadillac to low in brand like jeep and always had great work. Much better than the work I've had with 4 company cars from a 3rd party shop. My insurance adjuster fought me when I took my cars to the dealer instead of their own shop, and it was for a reason....

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  #19  
Old 02-10-2013, 09:42 PM
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Old 02-10-2013, 10:01 PM
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Re: Got rear ended, lousy body shop issues...

Quote:
Originally Posted by SW03ES View Post
I'm not talking about cheaper shops. My shop is independent and they are way more than any dealer shop. I'm talking about a really well reviewed, highly recommended, high end independent shop vs a shop that just gets sent tons of business by the dealer, especially a lower end dealer like a Chrysler/Jeep dealer. Quite frankly I would take their recommendation of a shop as being a sign I should not use them.

I think you have a common misconception, that dealer work is going to be the best quality. That is 100% the opposite of reality IMHO, whether its mechanical work or body work. The only thing a dealer EVER does to my cars is warranty work. And even that I try to avoid.

Turnaround times might be longer, but sometimes better work takes time. My shop for instance would never use aftermarket or used parts. I'd rather have them keep it for a month and do an incredible job, than get it back in 4 days and have it look like the OP's car.

I've had work done at dealer shops and have never been satisfied (I am very hard to please, I will only accept it looking as new). My shop knows me, and the bumpers and stuff they've done for me are 100% perfect. They do mainly high end cars, Lexus, BMW, Mercedes on up to Rolls and Bentleys. They did a front bumper on my 2010 Lexus ES about 2 years ago and they went through 3 OEM Lexus bumpers before they were finally delivered one that they felt fit well enough for them to use.

It takes time to find a great shop, read reviews, tour the shops, look at the cars they're working on and they've just finished. A great shop should be eager to show you their facility and their work, and they should not shy away from you being a perfectionist.
SW03ES - I see you are in the Gaithersburg, MD area. Do you mind me asking what the name of the body shop is that you use? I am also in the Gaithersburg area and it would be nice to know of a quality body shop if I ever need any body work done in the future. Thanks.
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  #21  
Old 02-10-2013, 10:19 PM
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Re: Got rear ended, lousy body shop issues...

Quote:
Originally Posted by Knightrider03m View Post
I do have had work done from a number of shops from higher end brands like Cadillac to low in brand like jeep and always had great work. Much better than the work I've had with 4 company cars from a 3rd party shop. My insurance adjuster fought me when I took my cars to the dealer instead of their own shop, and it was for a reason....
I would also never use the insurance company's reccomended shop.

I think the quality level of the independent shops we're talking about is different. I'm not talking about a third party body shop out in some warehouse district, I'm talking about a majorly recommended local shop.

Quote:
Originally Posted by BTM24
SW03ES - I see you are in the Gaithersburg, MD area. Do you mind me asking what the name of the body shop is that you use? I am also in the Gaithersburg area and it would be nice to know of a quality body shop if I ever need any body work done in the future. Thanks.
No problem:

Rockville Auto Body
1221 Taft Street
Rockville, MD 20850

(301) 762-6500
(301) 762-8612 (fax)

They've done minor stuff for me, bumpers, etc (thankfully I have not needed anything major, knock on wood), but have done more extensive things for friends of mine with referrals from me, including a near total rear end collision on my neighbors Acura TSX. You absolutely cannot tell it was ever hit.
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  #22  
Old 02-13-2013, 06:20 PM
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Re: Got rear ended, lousy body shop issues...

I called State Farm, and they had a local rep call me back. He happens to live in my town, and is just a few blocks away from the shop, happened to know the owners name. He said he would like to meet with me at the shop on Friday, talk to me and inspect the car, and then talk to the owner of the shop. He said that if they're not doing the work properly, then they will be taken off their "recommended" list. We shall see what happens on Friday...
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Old 02-13-2013, 06:39 PM
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Re: Got rear ended, lousy body shop issues...

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Originally Posted by SW03ES View Post
I would also never use the insurance company's reccomended shop.
You'd be surprised how many people say that, pick their own shop, and it turns out to be on the insurance companies' recommended list.

The biggest advantage to using a company's recommended shop is that the insurance company normally gives you a lifetime warranty on the repairs. So if you travel a lot or move, and a problem arises, you call the insurance company and they arrange for the repair at a shop near where you are presently.

Like picking any shop, ask for a list of more than just a couple of shops. Then do your research before you decide.

Most dealers where I used to live/work outsourced the body work, usually to more than one shop. The same dealer could be using a very good shop and one at the other end of the spectrum. You need to ask, even at a dealership, who is going to do the repairs.


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  #24  
Old 02-13-2013, 07:05 PM
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Re: Got rear ended, lousy body shop issues...

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Originally Posted by bill_de View Post
You'd be surprised how many people say that, pick their own shop, and it turns out to be on the insurance companies' recommended list.
True, but I wouldn't use a shop just because they are the insurance company's shop, or just because they are affiliated with a dealer. If a great shop is both or either of those things, then thats fine.
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