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Old 04-21-2014, 08:40 PM
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Help my dealer "turn on" my towing wiring...

Installed the OEM hitch but needed the dealer to enable the wiring. They couldn't make it work... So hoping one of you guys can give me some additional details to share with the dealer so they can get it done. Is there a certain code they need to add?

Thanks!
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Old 04-22-2014, 09:37 AM
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Re: Help my dealer "turn on" my towing wiring...

I cannot imagine that the process isn't fully documented in the technical materials available to your dealer...you need to slap them up-side their heads!
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Old 04-22-2014, 10:47 AM
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Re: Help my dealer "turn on" my towing wiring...

For 2011 - 2013 models:
http://site.justforjeeps.com/guide/82209770.pdf

Use a diagnostic STARSCAN tool so that the Front Control Module is reconfigured and recognizes the trailer tow kit. Follow the procedure shown below.

IN THE INITIAL START UP SCREEN

• PRESS ------- VEHICLE PREPARATION
• TOGGLE DOWN AND HIGHLIGHT ----- TRAILER TOW RELAY OUTPUTS
• PRESS ------- START
• PRESS ------- NEXT>
• PRESS ------- ENABLE
FOLLOW ON SCREEN PROMPTS
• PRESS ------- NEXT>
• PRESS ------- FINISH
VERIFY TRAILER TOW KIT FUNCTIONALITY

Then tell the dealer they owe you a free oil change for doing the research for them.
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Old 04-22-2014, 11:14 AM
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Re: Help my dealer "turn on" my towing wiring...

Perfect. Thank you!!
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Old 04-22-2014, 09:16 PM
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Re: Help my dealer "turn on" my towing wiring...

This is exactly what happened to me. I had the factory hitch installed and wired at the Jeep dealer. They told me everything was hooked up correctly and I was good to go. (I know, I know. Always check for yourself. Not my brighter moment)

The day of my move comes and I go to pick up my Uhaul Trailer and the wiring doesnt work to the trailer. They were getting no power from vehicle to the new trailer hitch. They tested all the fuses and nothing. I ended up driving off with no trailer lights on the thing. Got pulled over in North Florida for that exact reason.

Fast forward. At the Jeep dealer in North Florida to get it fixed. They said they tried everything and replaced each fuse with no luck. The mechanic then had a weird idea and tried it. Supposedly if you install a factory hitch on a vehicle that wasnt purchased with it, its not as easy as running wiring to the battery. He said he had to send a signal from my Jeep back to Chrysler confirming the new factory hitch. He said only after Chrysler received that signal and sent back a reply would the trailer lights work. They had to be remotely activate.

Whatever he did worked and now I have no problems with it. How much of it was BS and how much of it was real, I dont know. Any insights would be appreciated
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