How does your Dealership treat you? - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 03-18-2016, 08:34 PM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Mar 2016
Posts: 168
Thanks: 73
Thanked 36 Times in 34 Posts
Rep Power: 439
CT2011JGK is on a distinguished road
How does your Dealership treat you?

Have been going to the same Dealership now for some 12+ years to buy and service,have built a relationship with them,reason I started this thread was I noted a lot referring to the 'Stealership' was looking at my receipts over the years (4 Jeeps),thinking about the quality of the work on my Jeeps,(mainly just regular servicing,rest has either been $0 due to warranty or $100 deductible on lifetime warranty) and am pretty much happy overall,prices have been very fair (for a Dealership 'set pricing menu'),'15 so far is $0 as touchscreen was warranty and haven't had 1st oil change yet,and they are covered for 1st couple of years,'11 never had problems so servicing only,'08 Liberty just regular servicing and 2x$100 deductibles for sunroof seals leaking,1990 Wrangler for a new clutch and just servicing.Dont remember a time I got sore at them,always call when they say they will,offered a rental(never needed to as we have other Jeeps) so kinda feel they have treated us real good.
What are your experiences?Good,Bad or Both?

Reply With Quote
Sponsored Links
Advertisement
 
  #2  
Old 03-18-2016, 09:24 PM
Jim_in_PA's Avatar
Super Moderator

My Jeep: 2012 5.7L WK2
 
Join Date: Jul 2012
Location: SE PA (central Bucks County)
Posts: 4,299
Thanks: 779
Thanked 570 Times in 455 Posts
Rep Power: 96062
Jim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond repute
Garage
Re: How does your Dealership treat you?

My local dealer has treated me very well. The one time they made a boo-boo (left off one of my lug nuts after a rotation) they compensated me with two free synthetic oil changes without blinking. Zero complaints about the service department.

Of course, on the sale side, I was less than thrilled with the run-around I got on my trade and I had to work hard to get it to something mildly acceptable...if I but another JGC in the future, I'll likely do the DC Group Buy if it's still available at that time.
__________________
2012 GC Overland Summit - Winter Chill with New Saddle interior. 5.7L HEMI V8 - Pirelli Scorpion Verde Plus "shoes" - LED fogs and DRLs



Day-job...Telecom Technical Sales
Avocations...Woodworking, Equestrian, Food, Photography
Reply With Quote
The Following User Says Thank You to Jim_in_PA For This Useful Post:
  #3  
Old 03-18-2016, 09:48 PM
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2016
Location: New Jersey
Posts: 24
Thanks: 7
Thanked 3 Times in 3 Posts
Rep Power: 332
Bob Perry is on a distinguished road
Re: How does your Dealership treat you?

This is my first time being a Jeep owner, so far I have no complaints with either the sales or service departments. I did spend more time than expected with the sales department closing the deal, from the salesmen to the sales manager, to the business manager. In the end, I got what I came for and very satisfied with my purchase. I am very pleased with the service department, I had to leave my vehicle twice for warranty service and they always had a loaner available for me. My vehicle comes with free oil changes for life, don't know if I will take advantage of the seeing that I have been a mechanic for 40 years, I am a little particular about who works on my truck. If anyone needs a recommendation of a dealer in north Jersey, drop me a note.
Reply With Quote
The Following User Says Thank You to Bob Perry For This Useful Post:
  #4  
Old 03-18-2016, 10:05 PM
JTS97Z28's Avatar
Premium Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jan 2011
Location: Plainfield, IL
Posts: 3,768
Thanks: 84
Thanked 601 Times in 442 Posts
Rep Power: 28567
JTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond repute
Re: How does your Dealership treat you?

Do some people really visit dealerships that often to where they feel they have a "relationship" with them? I guess maybe with a Jeep they do ;-) no but in all seriousness the one I bought mine from was fine, but have no intentions of going back unless I absolutely have to for warranty work or I guess if I use my lifetime free oil changes.
__________________
2015 Jeep Grand Cherokee High Altitude, Bright White, V6, HK audio
Reply With Quote
The Following User Says Thank You to JTS97Z28 For This Useful Post:
  #5  
Old 03-19-2016, 08:52 AM
NetworkTV's Avatar
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Apr 2015
Posts: 809
Thanks: 3
Thanked 182 Times in 138 Posts
Rep Power: 6904
NetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond repute
Re: How does your Dealership treat you?

Quote:
Originally Posted by JTS97Z28 View Post
Do some people really visit dealerships that often to where they feel they have a "relationship" with them? I guess maybe with a Jeep they do ;-) no but in all seriousness the one I bought mine from was fine, but have no intentions of going back unless I absolutely have to for warranty work or I guess if I use my lifetime free oil changes.
It depends on the dealership and whether you feel comfortable with the work they do on your vehicle verses your ability or resources to do the work your self.

If you have a good dealer that does good work for a reasonable price (either via discounts or just simply by being competitive), it can sometimes be worth having the work done there, even if you have the tools and knowhow to do it yourself. If, on the other hand, you have a good dealer and the other option is to do the work in the parking lot of your apartment building, why not take it to them?

If the service department sucks and seems to do more harm than good, I can fully see why someone would never want them touching the vehicle.

In my case, I have the tools, the garage, a manual and Youtube that allows me to do somethings myself. However, certain things I'm not touching and I have enough confidence in my dealership to do the work. Plus, I get periodic coupons that often make them doing the work only slightly more expensive than doing it myself.

Granted, I haven't had any real issues yet for them to deal with, but so far so good.
__________________
2015 Jeep Grand Cherokee Limited
Deep Cherry Red Crystal Pearl Coat

Reply With Quote
The Following User Says Thank You to NetworkTV For This Useful Post:
  #6  
Old 03-19-2016, 09:22 AM
JTS97Z28's Avatar
Premium Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jan 2011
Location: Plainfield, IL
Posts: 3,768
Thanks: 84
Thanked 601 Times in 442 Posts
Rep Power: 28567
JTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond reputeJTS97Z28 has a reputation beyond repute
Re: How does your Dealership treat you?

^^ yeah that's true, but we are talking about fairly new vehicles, so unless you have a lemon or one that's just constantly in the shop, I see no reason to be at the dealership other than a routine oil change, and even those are fairly infrequent these days.
So that's what led me to my question, just how often are people visiting dealerships with fairly new vehicles that they feel they have a relationship with them?
I agree though, if it's something minor I will mess with it myself before I let some mechanic mess with it. For example my new 2015 HA had a rattle coming from somewhere in the back. I screwed with that myself before I ever let a tech rip apart my Jeep. They will likely break tabs and not put things back together right. I would bring my Jeep in for warranty work though. I wouldn't be thrilled doing it and would likely have to fix something that the tech didn't do perfectly like putting interior parts back together right or whatever. When I had my first oil change done to my Summit someone got in my Jeep with muddy shoes and got mud all over my Summit illuminated sills and I had to literally use a tooth pick to get all the mud out of the letters and creases. It's stuff like that that pisses me off about dealerships. They simply don't care all that much. I will say though I was much more confident at Acura dealerships than Jeep (Acura was one of my previous vehicle).
__________________
2015 Jeep Grand Cherokee High Altitude, Bright White, V6, HK audio
Reply With Quote
The Following User Says Thank You to JTS97Z28 For This Useful Post:
  #7  
Old 03-19-2016, 09:32 AM
clirry's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Sep 2013
Location: RI
Posts: 186
Thanks: 7
Thanked 12 Times in 9 Posts
Rep Power: 1379
clirry is a jewel in the rough
Re: How does your Dealership treat you?

Well, I sure did not had great relationship with that METRO chrysler dealership in johnston, RI... especially service manager named Dana... one of most asshhat in my dealerships life. which Jeep care decided to cut it out and had me transferred to new dealership and pretty good so far.

As for that old dealership, replaced axles but left greases all over, twice! I just surprised that he hasn't been fired even there are many complaints about his attitude and everything. Shame.

End rant...

Enjoy your Jeep!
Reply With Quote
The Following User Says Thank You to clirry For This Useful Post:
  #8  
Old 03-19-2016, 10:12 AM
MDBones's Avatar
OVERLAND HIGH ALTITUDE
My Jeep: 2016 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 3,564
Thanks: 623
Thanked 607 Times in 499 Posts
Rep Power: 10541
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: How does your Dealership treat you?

Quote:
Originally Posted by JTS97Z28 View Post
Do some people really visit dealerships that often to where they feel they have a "relationship" with them? I guess maybe with a Jeep they do ;-) no but in all seriousness the one I bought mine from was fine, but have no intentions of going back unless I absolutely have to for warranty work or I guess if I use my lifetime free oil changes.
I'd say I have a relationship with my dealer. It has nothing to do with how many times I visit them as much as that I've been doing business with them since 1993. I've purchased a used Cherokee and 6 new GC's from them in that time frame.

They do all of my service and maintenance work... no one else touches my vehicles. I can honestly say I've never had any complaints worth voicing over their work. Do they always diagnose/fix things on the first try? No... I don't think any dealer can.

I actually know and talk to 98% of the people at my dealership, including the owner. They all know me by name and respect me as a long time customer.

Probably has a lot to do with the fact that I don't rag on them when there's a problem and I don't expect any special treatment. I don't go out of my way to PO the people who didn't build my vehicle but who are trying to fix it. I'm patient and understanding about the parameters they have to work with/under. We are respectful to each other and that makes a huge difference in their willingness to go to the lengths required to track down and fix any problem I may bring to them.

Cultivating a respectful relationship over the years with my dealer has paid dividends... they don't BS me, we don't play games over new vehicle prices or trade-in values and I don't have to worry about how good of a job they do in servicing my vehicle or simply being careful with it when they have it.

__________________

THE GHOST
Reply With Quote
The Following 2 Users Say Thank You to MDBones For This Useful Post:
  #9  
Old 03-19-2016, 11:23 AM
NetworkTV's Avatar
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Apr 2015
Posts: 809
Thanks: 3
Thanked 182 Times in 138 Posts
Rep Power: 6904
NetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond repute
Re: How does your Dealership treat you?

Quote:
Originally Posted by JTS97Z28 View Post
^^ yeah that's true, but we are talking about fairly new vehicles, so unless you have a lemon or one that's just constantly in the shop, I see no reason to be at the dealership other than a routine oil change, and even those are fairly infrequent these days.
So that's what led me to my question, just how often are people visiting dealerships with fairly new vehicles that they feel they have a relationship with them?
You're running under the assumption the current vehicle is the first vehicle people might have purchased from the dealer.

Further, some people may have gone back to have add on accessories installed, get TSB flashes or simply have something adjusted.

Finally, you can tell a lot about a dealer in the way they treat you with the 1 or two oil changes you may have had done. For example:

- My dealer was able to schedule an oil change same day without my even asking for it.
- They provide coffee, water and juice along with copies of that day's paper and the remote for the waiting room TV. They had a sectioned off play area for kids.
- The service department was spotless, including the vehicle service area that included polished white floor.
- Prior to bringing my vehicle into the service bay, they asked how everything has been and asked if their were any concerns.
- My vehicle was in and out in a reasonable amount of time.
__________________
2015 Jeep Grand Cherokee Limited
Deep Cherry Red Crystal Pearl Coat

Reply With Quote
The Following User Says Thank You to NetworkTV For This Useful Post:
  #10  
Old 03-19-2016, 11:45 AM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Mar 2016
Posts: 168
Thanks: 73
Thanked 36 Times in 34 Posts
Rep Power: 439
CT2011JGK is on a distinguished road
Re: How does your Dealership treat you?

I think the biggest question I was curious about,do we,as vehicle owners,trust them?Seems on the whole,a lot are comfortable,I take my hat off to the poster who mentioned they are a 40 years mechanic/technician,I was for 27 years,6 in the military,I use plain DONT want to anymore,unless I have to of course,but on the whole,after so many years at the same Dealership,same faces,I have no complaints so Thankyou to everyone's responses.
Reply With Quote
The Following User Says Thank You to CT2011JGK For This Useful Post:
  #11  
Old 03-19-2016, 12:16 PM
silvermax04's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Feb 2013
Posts: 3,354
Thanks: 255
Thanked 556 Times in 430 Posts
Rep Power: 30285
silvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond repute
I think a lot of it can have to do with the area you live. In less populated areas where you can sometimes see the same people working there year after year you can get to know them and strike a realationship which i think has meaning. When i go there it is always a different crowd that doesnt know me from the next few hundered people that walk in the door. So you can be friendly to them but there is a good chance they wont be there the next time. I have been commenting on the surveys they send out for a year now on how the web page service scheduling has been broken. Which requires a phone call now instead of a few clicks, not a huge deal but i seriously doubt anybody even looks at those surveys. Still my current dealer is far better than the others and as long as it doesnt decline they are adequate.
Reply With Quote
The Following User Says Thank You to silvermax04 For This Useful Post:
  #12  
Old 03-19-2016, 04:19 PM
Lightninrod's Avatar
Member
My Jeep: 2013 5.7L WK2
 
Join Date: Jan 2015
Location: Warner Robins Ga
Posts: 431
Thanks: 460
Thanked 30 Times in 30 Posts
Rep Power: 1368
Lightninrod has a reputation beyond reputeLightninrod has a reputation beyond reputeLightninrod has a reputation beyond reputeLightninrod has a reputation beyond reputeLightninrod has a reputation beyond reputeLightninrod has a reputation beyond reputeLightninrod has a reputation beyond reputeLightninrod has a reputation beyond reputeLightninrod has a reputation beyond repute
Smile Re: How does your Dealership treat you?

We traveled 200 miles to the dealer that had the model/options I wanted. Douglas, Ga is a small S/E Ga town. Too far away to go to for service but enjoyed the buying experience. They kept their word after talking to them on the phone before we drove down there. The JGC was out front and the salesman(Drew) was waiting for us.

Had a local dealer do the fuel relay fix and that went nicely too.

https://goo.gl/photos/gLVku6WpzbEoCDjF6

That's me and my trade in not the salesman.

Dan
__________________
2013 Jeep Grand Cherokee Overland
5.7L V8, 2WD,
AFE Dry drop in air filter and Quadratec mats
Build date: 9/4/12
Bought 01/27/15 with 47,200 miles
Reply With Quote
The Following User Says Thank You to Lightninrod For This Useful Post:
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Not the way to treat a Jeep motor351 Grand Cherokee SRT - WK2 5 10-06-2014 08:28 AM
Does the dealership use fully synthetic oil? hardy616 Grand Cherokee - WK2 - 16 10-13-2013 10:56 PM
A little treat for our friends and customers. 1fst4dr Billet Technology 6 11-06-2012 09:42 PM
TPM System works a treat. jefferson.oz Export Grand Cherokee 2011+ 9 05-19-2012 05:59 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 04:49 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.