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Old 04-16-2014, 08:29 PM
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How much of these dealer PM items are REALLY necessary???

I compared a sheet my dealer gave me on my 2012 GC Overland 5.7L Hemi, in which the dealer says I am overdue (at 32,000) and found a big difference between them, and the manual for the following services:

3-Stage Fuel System Service ($270)
Replace Spark Plugs ($330)
Transfer Case Service ($100)

So that's $700 of PM that they say I should be doing, YET! when I read the manual - NONE OF THESE SHOW UP AS NECESSARY except for the Spark Plugs.

We got 140,000 on the original spark plugs on my wife's '05 Pacifica, but I know this Hemi is a different animal. So how much of this is really suggested vs. how much is dealer hype to make $$? I already did the Rear Differential service as I had towed a Travel Trailer over the mountains for several thousand miles. And I plan to keep this vehicle for a long time so I do want to take care of it.

But what of these $700 in services are really necessary and which are "wait-and-see-what-happens" kind of items?
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Old 04-16-2014, 08:39 PM
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Re: How much of these dealer PM items are REALLY necessary???

Go by the owners manual. The dealers around here still put stickers on to remind you to get the oil changed every 3,000 miles. My salesman told be that sales and service always argue about this as sales wants to use the lower maintenance cost as a selling point, while service wants to .... sell service.


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Old 04-16-2014, 08:43 PM
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Re: How much of these dealer PM items are REALLY necessary???

Time to find a new dealer.

The manual says to replace spark plugs, but the service adviser I talked to says those can wait till 50k.
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Old 04-17-2014, 08:39 AM
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Re: How much of these dealer PM items are REALLY necessary???

Seriously? If you're going to pay $330 to change spark plugs, my God I feel sorry for you.

Change the plugs when they fail, or whenever the hell you feel like it. Oil should be changed once a year or when the oil manufacture suggests.

Same BS that Harley uses, "oh you need a 1k mile check-up, and then again every 2k miles after that." BS BS BS
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Old 04-17-2014, 08:46 AM
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Re: How much of these dealer PM items are REALLY necessary???

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Originally Posted by Rumline View Post
Time to find a new dealer.

The manual says to replace spark plugs, but the service adviser I talked to says those can wait till 50k.
This always raises the question, does the service advisor know better than the designers of the engine? I don't know.


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Old 04-17-2014, 09:48 AM
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Re: How much of these dealer PM items are REALLY necessary???

32000 is the correct service interval...I'm due for that "as we speak"...and yes, only the spark plug replacement is on the manufacturer's list which I'm physically looking at while typing this. Dealers have an intense need to try and sell all kinds of service that is not necessary. Some of the things they recommend "might" apply to vehicles that are used in certain heavy-duty ways (also called out in the manufacturer's service intervals), but many of them do not apply to most owners. You are the one that is in control here, so have the manufacturer required services performed and refuse the others.

I'm booking the plug change with my dealer because I have a $100 off service coupon, but whether or not they get to do the oil change/tire rotation (also due) or not will depend upon what they are willing to do it price-wise. I use synthetic and there is about a $25 delta between the dealer and the independent shop I normally use for "earl-changes", even with another dealer coupon.
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Old 04-17-2014, 04:02 PM
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Re: How much of these dealer PM items are REALLY necessary???

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Originally Posted by bill_de View Post
This always raises the question, does the service advisor know better than the designers of the engine? I don't know.


---
Sometimes it could. The designers make a WAG, and the service advisors on older models tend to work from memory and what their customers run into.

However, I've never really looked at those "dealer recommended" sheets to see if they have fine print indicating that the owners manual is what Jeep relies on, and this sheet is nothing but a thinly disguised attempt to separate you from your money on items that aren't at all needed.
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Old 04-17-2014, 08:05 PM
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Re: How much of these dealer PM items are REALLY necessary???

Quote:
Originally Posted by gowestwardho View Post
I compared a sheet my dealer gave me on my 2012 GC Overland 5.7L Hemi, in which the dealer says I am overdue (at 32,000) and found a big difference between them, and the manual for the following services:

3-Stage Fuel System Service ($270)
Replace Spark Plugs ($330)
Transfer Case Service ($100)

So that's $700 of PM that they say I should be doing, YET! when I read the manual - NONE OF THESE SHOW UP AS NECESSARY except for the Spark Plugs.

We got 140,000 on the original spark plugs on my wife's '05 Pacifica, but I know this Hemi is a different animal. So how much of this is really suggested vs. how much is dealer hype to make $$? I already did the Rear Differential service as I had towed a Travel Trailer over the mountains for several thousand miles. And I plan to keep this vehicle for a long time so I do want to take care of it.

But what of these $700 in services are really necessary and which are "wait-and-see-what-happens" kind of items?
Sorta answered your own question, eh?
Fuel system service is a load of crap unless you continually use el cheapo fuel (Sheetz, BJ's, Costco, Wawa, etc). Even if you had been using sub par fuel for 20k, a can of Sea Foam would yield the same results.
IIRC, X fer case service under "severe" schedule is twice the mileage you have now.
Spark plugs are due for you. I would not go past the recommended interval on them. Insulation breaks down, electrodes wear and fuel economy can suffer.
Side note: I find such irony when people say "32k for a spark plug interval is too short" yet change their oil at 4-5000 miles
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Old 07-08-2014, 02:19 PM
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Re: How much of these dealer PM items are REALLY necessary???

Follow the owner's manual.......keep in mind the majority of dealerships make more money from their service department than they do for car sales. Many moons ago I worked as a porter at a local car dealer.........they would quote XX hours of labor to do a service, well, it never ever took as long as they quoted, so a car would be completely finished and it would sit in the bay up in the air with the hood popped unless however many hours of "labor" had passed. And this was a very reputable dealership, I'm sure they all do it. I personally don't take my car to the dealership for any type of service unless it's warranty work, or I don't feel comfortable doing it myself.
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Old 07-08-2014, 02:45 PM
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Re: How much of these dealer PM items are REALLY necessary???

Dealerships are pure scum. And the Corporate side allows it to happen.
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Old 07-08-2014, 04:57 PM
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Re: How much of these dealer PM items are REALLY necessary???

watch for words like 'recommended' vs. 'required' for dealer supplied warranty services .


i WOULD NEVER PAY $3xx for spark plugs. Bring the car to ANY competent mechanic. If you prefer OEM parts BUY THEM AND BRING THEM.

you bring the car to the stealer ONLY WHEN NECESSARY.....a warranty item or maybe to pay them to troubleshoot the issue.

read your own warranty book or use wk or wk2jeeps.com for the exact facts.
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