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  #1  
Old 04-17-2016, 05:30 PM
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How to correctly approach a dealer with TSBs

Hey friends,

I have a few TSBs that my 2014 GC needs but I don't know how to correctly approach my dealer with them. I've printed them off and highlighted the symptoms I'm experiencing and what the software fix is. Do I just bring the printed TSBs and mention the issues I'm having and hey look there are fixes *hands service rep printed TSBs*?

Thanks

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Old 04-17-2016, 06:07 PM
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Re: How to correctly approach a dealer with TSBs

Quote:
Originally Posted by RageOfFury View Post
Hey friends,

I have a few TSBs that my 2014 GC needs but I don't know how to correctly approach my dealer with them. I've printed them off and highlighted the symptoms I'm experiencing and what the software fix is. Do I just bring the printed TSBs and mention the issues I'm having and hey look there are fixes *hands service rep printed TSBs*?

Thanks
REALLY Senior member "RAGE . . ." ? This is too funny to pass-up !
1st, I don't believe for one second that you are serious in your question ! My 1st thought is; Canadian, hmmm, Rage-of-Fury, hmmm again ! Canadians don't get "raged," do they ?
Well, the obvious answer here is; NO ! You take your list and Storm into the Dealership with a Rambo-like Grrrr on your puss (face for you Canadians that "anger")! Then you tell the "maintenance advisor" (they are funny now aren't they?) and you DEMAND these be taken care of Under Warrantee today, like any self respecting American Idiot would !


ps, now of course this is me just-funnin' with ya! Guess were both just having a "senior moment" !
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Old 04-17-2016, 07:17 PM
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Re: How to correctly approach a dealer with TSBs

Once you arrive at the dealership they should plug their portable iPad or computer into your onboard computer. Anything as far as a TSB that's due for your vehicle via your VIN should come up and they do it all for free. If you're getting resistance...FIND ANOTHER DEALER😎
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Old 04-17-2016, 08:20 PM
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Re: How to correctly approach a dealer with TSBs

That's true, but there are a number of TSB's that require the customer to actually complain of the issue before that work will be performed. Some dealers are proactive and will do them on their own as they turn up, some won't.

I still think the best is to complain about the issue then provide them a TSB as reference. That way you won't get the "we can't find a TSB for it" line that some dealers like to throw out.
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Old 04-17-2016, 08:32 PM
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Re: How to correctly approach a dealer with TSBs

What 'Bones said...
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Old 04-17-2016, 08:51 PM
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Thanks for the advice!
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Old 04-17-2016, 09:49 PM
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Re: How to correctly approach a dealer with TSBs

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Originally Posted by MDBones View Post
That's true, but there are a number of TSB's that require the customer to actually complain of the issue before that work will be performed. Some dealers are proactive and will do them on their own as they turn up, some won't.

I still think the best is to complain about the issue then provide them a TSB as reference. That way you won't get the "we can't find a TSB for it" line that some dealers like to throw out.
Yep.
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Old 04-18-2016, 12:00 AM
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Re: How to correctly approach a dealer with TSBs

Some of the TSBs are VIN specific but bringing the print out as I have done always helps also. I'm fortunate that I have a very proactive service department that doesn't sweat me on the TSBs.
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Old 04-18-2016, 09:01 AM
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Re: How to correctly approach a dealer with TSBs

I"m in the "if it ain't broke, don't fix it" camp. Just because there is a TSB for your vehicle, you shouldn't ask for the repair, unless you have the symptom the TSB is trying to fix. If there is no recall, TSB's are always complaint based. If you have no complaint, there is no reason to ask for the TSB repair. The real problem is that sometimes, the TSB would be applied for free under warranty. If you go over the warranty, and then you get the symptom, you pay for the repair. In that case, you might want to see if the dealer will cover the TSB under warranty before it expires. You can complain about the problem, but the tech will see if they can replicate or see the problem. If they can't, they won't warrant the repair.
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Old 04-18-2016, 11:19 AM
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Re: How to correctly approach a dealer with TSBs

As mentioned already, just go in and report the issue if it is a problem, then tell them you found some TSB's that seem to cover the issues..
Produce the TSB's and any reputable shop will work with you.
I have done it on my WK2 here in GA. and even back in Alberta when I had a 2001 JK with the caliper issue. Dealer stepped up right away each time, pretty hard for them to argue when you have documentation from Jeep on known issues.

But I agree, "If it ain't broke, why mess with it" Only go in if you experience the problem listed in the TSB.
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Old 04-18-2016, 05:36 PM
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Re: How to correctly approach a dealer with TSBs

If it's running fine in your own opinion that's all that matters. I doubt seriously if you drive into a dealership with a TSB in your hand and a complaint that you won't be taken care of.
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Old 04-18-2016, 10:51 PM
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How to correctly approach a dealer with TSBs

I literally hand the print out to the service advisor so they can attach it to my shop work print out. Works every time, no questions asked. And like others have said, make sure to describe your problem exactly how the TSB states.


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