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  #13  
Old 09-15-2010, 04:32 PM
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Re: How to reject delivery in case of problems?

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Originally Posted by 5.7Unlimited View Post
...I personally would expect the Jeep to be in absolute 100% flawless perfect condition....
Can Chrysler even come up to that standard??? Seriously, this is not a bespoke Rolls here, it's a production vehicle that is shipped to the dealer, and it's subject to those stone chips in the first mile out of the dealership.
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  #14  
Old 09-15-2010, 04:45 PM
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Re: How to reject delivery in case of problems?

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Originally Posted by Jim Hef View Post
Can Chrysler even come up to that standard??? Seriously, this is not a bespoke Rolls here, it's a production vehicle that is shipped to the dealer, and it's subject to those stone chips in the first mile out of the dealership.

You speak as if most vehicles come with paint swirls/rock chips/scratches all the time and people "just deal with it"

That is not the case at all. All i'm saying is if there is something wrong and he decides to say "sorry that is a ****ing scratch I don't want it" the dealer should be understanding and order a new one without hesitation. I don't go into a store and buy a broken product, I don't see how it's any different with a Jeep, or any other vehicle for that matter.
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  #15  
Old 09-15-2010, 04:48 PM
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Re: How to reject delivery in case of problems?

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Originally Posted by 5.7Unlimited View Post
Hey Joe, I'd be in the same boat as you when ordering a new vehicle. I personally would expect the Jeep to be in absolute 100% flawless perfect condition or I would not accept it. Personally if a nick in the paint had to be 'repaired' that would be unacceptable to me becuase I want a brand new vehicle not a refurbished one I would take a friend that also has a keen eye for this sort of thing, and give it a real good look over. If there are paint related things I would refuse delievery and im sure they would order a new one or return deposit. if something like the stereo is wrong, they will put the right one in and I bet they wouldnt have any problems with it.
Having a paint chip repaired isn't refurbished, and expecting absolute and complete perfection isn't realistic. It's one thing to expect them to get the order details correct. It's one thing to expect it to arrive without suffering serious damage. However, it is something else entirely to look at a repaired paint chip as a permanent black mark against the vehicle.

I want mine to show up as I ordered and in showroom condition, and if anything isn't right, I will make sure they put in the documentation that they will fix whatever paint imperfections or whatever else might be present. If it just flat wasn't screwed together properly I can blow off the delivery and place another order. But for little stuff, heck, it's likely to end up with a door ding inside a month anyway- the world is overrun with people who don't have nice things so they go out of their way to damage the nice things owned by others.
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Old 09-15-2010, 04:55 PM
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Re: How to reject delivery in case of problems?

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Originally Posted by wingnut View Post
That's not true. You are not under any obligation until you drive off the lot. Then, most states have a contract grace period.
Yeah most... I stand by my advice. I like to hear the dealers reaction when someone tries returning their $45,000 Jeep when they find a scratch they didn't see during delivery the day before. When they resist what are you going to call. Besides contactors dealerships are the worst when it comes to complaints. Everyday thousands are ripped off, only to go to deaf ears. Call a lawyer? lol.. believe me it's just easier pick it up in the daytime, llok it over good, and make sure the VIN is the same as the one that your signing on. It way easier.
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Old 09-15-2010, 05:04 PM
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Re: How to reject delivery in case of problems?

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Originally Posted by Technosavant View Post
Having a paint chip repaired isn't refurbished, and expecting absolute and complete perfection isn't realistic. It's one thing to expect them to get the order details correct. It's one thing to expect it to arrive without suffering serious damage. However, it is something else entirely to look at a repaired paint chip as a permanent black mark against the vehicle.

I want mine to show up as I ordered and in showroom condition, and if anything isn't right, I will make sure they put in the documentation that they will fix whatever paint imperfections or whatever else might be present. If it just flat wasn't screwed together properly I can blow off the delivery and place another order. But for little stuff, heck, it's likely to end up with a door ding inside a month anyway- the world is overrun with people who don't have nice things so they go out of their way to damage the nice things owned by others.
It's a matter of choices. I'm very picky when it comes to my cars. I realize it's going to get damaged. But if anyone is going to damaged it should be by me. Damage in transportation is common. Alot off times the car is wisked to a bodyshop a repaired before the buyer sees the car. Usually it's done quick, and as cheap as possible. There is only one place that ever touches my car. Believe me it's it's not a dealership bodyshop, or a bodyshop subcontacted by a dealer.
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  #18  
Old 09-15-2010, 07:38 PM
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Re: How to reject delivery in case of problems?

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Originally Posted by JoeSchmoe007 View Post
I don't expect dealer to tell me how to protect myself from being taken advantage of
I guess I'm lucky. My ordered Overland is the fifth Jeep I'm buying from the same guy. Since 1998, this guy has earned my respect and has always been good to me. Now, he does understand that I know the product well. I cannot say what he does with other customers but he treats me right. I also have to say that the parts counter guy is excellent as well. The long term relationship has helped me.

Good Luck,
Skip
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  #19  
Old 09-15-2010, 08:07 PM
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Re: How to reject delivery in case of problems?

when i bought my overland the dealer also had a limited on the lot. i was partial to the overland right off the bat but i wanted to at least look at the limited. when i got close to it, I noticed the rims were absolutely PHUCKED. cant understand how a veh. with under 5 miles on it had such awfull rims, i didnt even look at the window sticker......i couldnt get past damaged rims.....funny thing is, probably two weeks later, after buying the overland, i drove over a gravel road doing about 50 and rocks flew up the side of the jeep and damaged the rim, passanger door and rear near the tail light. i was soooo hurt. it all got fixed and was covered by insurance but man, i turned a jeep down due to damaged rims and then next thing you know, i had damaged rims. anything can happen....but I'd never take a jeep off the lot with damage...someone else said on here that they were pretty particular, well, im a maniac about my expensive stuff, a total lunatic. i look over my jeep every morning for dents dings or anything out of the ordinary. EVERY MORNING. No way i walk off the lot with anything less than perfection....especially on a almost 50k suv. NO WAY.

look the jeep over joe, if it aint perfect, start walking.....damage can happen anytime, just not before you own it.....that aint right.
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Old 09-16-2010, 09:49 AM
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Re: How to reject delivery in case of problems?

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Originally Posted by dubwarren View Post
....damage can happen anytime, just not before you own it.....that aint right.
My thoughts exactly.
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