Jeep Garage  - Jeep Forum banner

How to reject delivery in case of problems?

4K views 19 replies 10 participants last post by  JoeSchmoe007 
#1 ·
I foresee 2 possible issues:

1) Vehicle configuration not as ordered - I know exactly want I want and don't want anything different

2) Vehicle sustained some damage in transit. I will be probably be told "this will buff right out" but I don't think I should accept anything but perfect condition.
 
#2 ·
1) Depends on the dealer; I'd imagine they'd either refund your deposit and you walk on out or make another order if it can't be brought to rights (wrong stereo is one thing; wrong paint job or engine is something else). For this I'd put the deposit on a card and just dispute it if they refused to play ball.

2) Depends on the damage. Some nicks in the paint, I'd just have them fix. Bent into a pretzel, there's a problem. I've not heard of somebody ordering a vehicle and the dealer trying to get the buyer to ignore significant damage- not that it doesn't happen, but the buyer would have to be seven kinds of stupid to do that.

If you are working with a reputable dealer, I wouldn't worry about either.
 
#3 ·
Joe, you are getting paranoid about this order! For #1, decide if you can live with any discrepancy, or if not, walk away from it. Sucks to wait again, but it will be the better approach. As I stated in another thread, make sure they agree to refund your deposit if the order is not to your liking. #2, the dealer is responsible to check the vehicle when it is off-loaded from the truck. If you see something they didn't, they will have to pay for the fix. This means that they are very good at examining for a problem, and can pin it on the trucking company for reimbursement. The most you will likely find is a paint chip during transit, and this will already be known by the dealer.
 
#4 ·
I foresee 2 possible issues:

1) Vehicle configuration not as ordered - I know exactly want I want and don't want anything different

2) Vehicle sustained some damage in transit. I will be probably be told "this will buff right out" but I don't think I should accept anything but perfect condition.
Make sure you don't sign any lease or loan contract before looking over your truck. Once signed you are obligated.
 
#12 ·
Hey Joe, I'd be in the same boat as you when ordering a new vehicle. I personally would expect the Jeep to be in absolute 100% flawless perfect condition or I would not accept it. Personally if a nick in the paint had to be 'repaired' that would be unacceptable to me becuase I want a brand new vehicle not a refurbished one :) I would take a friend that also has a keen eye for this sort of thing, and give it a real good look over. If there are paint related things I would refuse delievery and im sure they would order a new one or return deposit. if something like the stereo is wrong, they will put the right one in and I bet they wouldnt have any problems with it.
 
#19 ·
when i bought my overland the dealer also had a limited on the lot. i was partial to the overland right off the bat but i wanted to at least look at the limited. when i got close to it, I noticed the rims were absolutely PHUCKED. cant understand how a veh. with under 5 miles on it had such awfull rims, i didnt even look at the window sticker......i couldnt get past damaged rims.....funny thing is, probably two weeks later, after buying the overland, i drove over a gravel road doing about 50 and rocks flew up the side of the jeep and damaged the rim, passanger door and rear near the tail light. i was soooo hurt. it all got fixed and was covered by insurance but man, i turned a jeep down due to damaged rims and then next thing you know, i had damaged rims. anything can happen....but I'd never take a jeep off the lot with damage...someone else said on here that they were pretty particular, well, im a maniac about my expensive stuff, a total lunatic. i look over my jeep every morning for dents dings or anything out of the ordinary. EVERY MORNING. No way i walk off the lot with anything less than perfection....especially on a almost 50k suv. NO WAY.

look the jeep over joe, if it aint perfect, start walking.....damage can happen anytime, just not before you own it.....that aint right.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top