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Old 05-18-2014, 10:47 AM
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How to submit a warranty claim to Jeep?

After two unsuccessful attempts to resolve the vibration in the steering wheel from the dealer, I took it to the local tire chain for a road force balance. They documented all four wheels were out of balance and road forced balanced them. The vibration in the steering wheels is gone. The dealer had supposedly RF balanced them two weeks before. When I brought it back this time they resurfaced my brake rotors which didn't help and if anything made things worse and may have caused vibration when braking(jury is still out on this).

Long story short, I have $100 charge from the tire shop. Can I send right this to chrysler myself? I also have the documentation of the two failed attempts from the dealer.
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Old 05-19-2014, 06:55 AM
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Re: How to submit a warranty claim to Jeep?

Call Chrysler Customer Care and see if they will reimburse you. They reimbursed me for a rental once.

If I were you I'd never go back to that Jeep dealership either (and give them a bad rating on the next survey), they sound like they suck. Now you have thinner brake rotors that will warp faster.
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Old 05-19-2014, 07:55 AM
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Re: How to submit a warranty claim to Jeep?

Quote:
Originally Posted by not_too_shabby View Post
After two unsuccessful attempts to resolve the vibration in the steering wheel from the dealer, I took it to the local tire chain for a road force balance. They documented all four wheels were out of balance and road forced balanced them. The vibration in the steering wheels is gone. The dealer had supposedly RF balanced them two weeks before. When I brought it back this time they resurfaced my brake rotors which didn't help and if anything made things worse and may have caused vibration when braking(jury is still out on this).

Long story short, I have $100 charge from the tire shop. Can I send right this to chrysler myself? I also have the documentation of the two failed attempts from the dealer.
Good luck getting reimbursed from Chrysler.
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Old 05-19-2014, 05:55 PM
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Angry Re: How to submit a warranty claim to Jeep?

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Originally Posted by GCLimited View Post
Call Chrysler Customer Care and see if they will reimburse you. They reimbursed me for a rental once.

If I were you I'd never go back to that Jeep dealership either (and give them a bad rating on the next survey), they sound like they suck. Now you have thinner brake rotors that will warp faster.
I know. I'm pissed. Plus my wheels have all sorts of knicks and scratches on them from both the dealer and the tire place. The other convenient dealer has pretty crappy ratings, so I'm not real optimistic they will be much better.
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Old 05-20-2014, 06:52 AM
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Re: How to submit a warranty claim to Jeep?

Surprisingly a guy from the dealer called me last night saying he needed to process a reimbursement for me at the request of the service manager. I hadn't even asked but they took care of it. At least they did something right.
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Old 05-20-2014, 01:47 PM
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Re: How to submit a warranty claim to Jeep?

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Originally Posted by not_too_shabby View Post
Surprisingly a guy from the dealer called me last night saying he needed to process a reimbursement for me at the request of the service manager. I hadn't even asked but they took care of it. At least they did something right.
It would have been unduly snarky to suggest to the service manager that everyone could have saved a lot of money and time if they had just outsourced the check/fix RFB to qualified tire shop in the first place.
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Old 05-20-2014, 03:25 PM
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Re: How to submit a warranty claim to Jeep?

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Originally Posted by not_too_shabby View Post
Surprisingly a guy from the dealer called me last night saying he needed to process a reimbursement for me at the request of the service manager. I hadn't even asked but they took care of it. At least they did something right.
I'm impressed.
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