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  #13  
Old 07-14-2013, 02:26 PM
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Re: I am disappointed...

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Originally Posted by silvermax04 View Post
I am going to give the Jeep dealer a chance but I don't have high hopes. Will roll the dice and hope to get a good one. There probably are some good ones out there but the pickings are probably slim.
I agree with you they are few and far between. Interesting Dodge etc is not on the same level? What would they rate at. I think the average jeep owner is more informed about repairs so might take Jeep down a few points but it would be interesting to see how it compares to Dodge.
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Old 07-14-2013, 02:45 PM
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Re: I am disappointed...

I really dont get this whole "dealer experience" thing. I dont need someone to stroke my balls whle i wait for a car to be serviced. Lol
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  #15  
Old 07-14-2013, 02:51 PM
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Re: I am disappointed...

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Originally Posted by GCLimited View Post

Chrysler should take note of your dealership, and use it as a benchmark for the others. Because from my own personal experience and from what I've read on just this web site alone, your dealership is an anomaly.

Most American dealerships in my area cannot hold a candle to the customer service you get at the foreign dealerships.





I second that! While I have been extremely happy with the overall quality of my Jeep, the local dealership could use some work. It would seem like with the number of Jeeps they're selling, they could spruce up the waiting area & parts department at least.
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  #16  
Old 07-14-2013, 02:59 PM
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Re: I am disappointed...

Quote:
Originally Posted by Willx View Post
I agree with you they are few and far between. Interesting Dodge etc is not on the same level? What would they rate at. I think the average jeep owner is more informed about repairs so might take Jeep down a few points but it would be interesting to see how it compares to Dodge.
Chrysler - 24
Dodge -25
so there all three in the same ball park with jeep at 28 and throw Mercedes in there at 27 that fits lol

I should probably type the full list in I was just being lazy

Ford and Mercury together there at 17 and 18

Was kind of surprised to see Buick up there at the top and Chevy as high as 9.

The article was more centered around how people of the specific makes were generally always more satisfied with independent shops than dealers by a pretty good margin.
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  #17  
Old 07-14-2013, 03:10 PM
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Close to what I thought. Same service slightly lower rating for jeep.

Thx!
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  #18  
Old 07-14-2013, 05:42 PM
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Re: I am disappointed...

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Originally Posted by jacko15 View Post
$17!!!! WTF!!!! You're getting ripped off!!! I got 3 years of FREE oil changes with mine!
While I did not get three years of free oil changes, they had the gall to offer me a full detail of my Jeep when two of my referrals bought Jeeps from them!!

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Originally Posted by acilate View Post
I'm glad you posted this. I was almost set on buying a Grand Cherokee.
Glad I saved you from making a horrible mistake of buying a well designed, reliable, nice looking vehicle

Quote:
Originally Posted by GCLimited View Post
Are you being compensated for this post of yours?

If not...Chrysler should take note of your dealership, and use it as a benchmark for the others. Because from my own personal experience and from what I've read on just this web site alone, your dealership is an anomaly.

Most American dealerships in my area cannot hold a candle to the customer service you get at the foreign dealerships.

I wish they paid me some money, but unfortunately, those bastards are too cheap...
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  #19  
Old 07-15-2013, 06:31 AM
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Re: I am disappointed...

Quote:
Originally Posted by silvermax04 View Post
Chrysler - 24
Dodge -25
so there all three in the same ball park with jeep at 28 and throw Mercedes in there at 27 that fits lol

I should probably type the full list in I was just being lazy

Ford and Mercury together there at 17 and 18

Was kind of surprised to see Buick up there at the top and Chevy as high as 9.

The article was more centered around how people of the specific makes were generally always more satisfied with independent shops than dealers by a pretty good margin.

Based on my experience over the years I would have to agree with your consumer mag ratings. I had far fewer problems and much better service on my Chevy's than this Jeep.
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  #20  
Old 07-15-2013, 06:36 AM
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But will they remove the summer air and replace it with winter air later this year? If so, how much will they charge?
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  #21  
Old 07-15-2013, 08:07 AM
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Re: I am disappointed...

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Originally Posted by JGCCAYENNE View Post
I feel like I am being left out of all the excitement that others on this forum experience on a day to day basis.

  1. When I ordered my 2012 Jeep, the Dealer service was incredible. The entire transaction took less than 30 minutes. I cannot believe that the Dealer insulted me by not keeping me there for at least three hours.
  2. Then, Jeep had the audacity to send me a rebate for $1,000. How dare they?
  3. When I took delivery of the Jeep in October, 2011, the Sales Rep spent 45 minutes explaining how to operate the controls. I cannot believe he wasted my time like that...
  4. For my one year service, the Dealer insulted me by charging only $17 for an oil change. They also performed a bunch of services I did not request, such as topping off all the fluids, checking tire pressure, washing the car etc. How dare they perform services I did not request?
  5. The Dealer has a nice waiting area, free Wi-Fi, and Coffee. Why are they treading on Porsche, Mercedes and BMW Dealer turf by offering all this free stuff?
  6. In the 21 months I have owned the Jeep, excluding gas, I have spent $17 for an oil change. These guys are certifiably nuts to build a vehicle that does not break down, and costs so little to maintain. What are they thinking?
  7. I spent $38,100 (after the rebate and dealer discount, excluding taxes). Why on Earth are they selling these Jeeps for such a low price, especially with a nicely designed, high quality interior, and great exterior styling?
I am very frustrated, and ready to give up on the whole Jeep experience.

I just think you need a good ol' hug and a chocolate cookie!
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  #22  
Old 07-15-2013, 08:13 AM
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I just think you need a good ol' hug and a chocolate cookie!
+1 clearly traumatizing !
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  #23  
Old 07-15-2013, 08:20 AM
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Re: I am disappointed...

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Originally Posted by Willx View Post
+1 clearly traumatizing !
LOL. huddled up into a corner of the dealership in the fetal position as they offer you warm cookies..
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  #24  
Old 07-15-2013, 08:26 AM
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Originally Posted by Chunderboy View Post

LOL. huddled up into a corner of the dealership in the fetal position as they offer you warm cookies..
OK, everyone within ear shot of me wondered why I just went into hysteria! Picturing a full grown man hiding in the corner in service with his cookie. Damn funny. Thx.
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