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  #13  
Old 02-11-2011, 10:36 PM
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Re: I need a new dealership!!

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Originally Posted by Lingohocken View Post
Useful for judging sales performance, but not service.
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Originally Posted by JoeSchmoe007 View Post
Not true - service is rated there too. You can actually filter to show only service reviews
I guess it depends on where you live. Here's the listing for my area:

CertifiedDealer NameCity, StateReview CountAverage RatingDistance
Jon Hall Jeep Daytona Beach, FL 007.4
New Smyrna Chrysler Jeep Dodge New Smyrna Beach, FL 2522.2
Atlantic Chrysler Jeep Dodge St Augustine St Augustine, FL 2534.1
Bill Bryan Jeep Mt Dora, FL 0045.6 Greenway Dodge Chrysler Jeep Orlando, FL 2674.748.5


The first dealer doesn't exist, hasn't for at least the last 5 years, the real Daytona dealer isn't listed, the Flagler Beach dealer isn't listed, the DeLand dealer isn't listed, the Mt. Dora dealership has changed hands...........

Basically the site is worthless for my area.
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  #14  
Old 02-11-2011, 10:51 PM
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Re: I need a new dealership!!

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Originally Posted by JoeSchmoe007 View Post
Not true - service is rated there too. You can actually filter to show only service reviews
Correct, Joe, and thanks. I assumed that when they gave Reedman-Toll the highest rating in our region (a perfect "5") they had to be referring to sales. I've never before heard anybody speak highly of them for service, but they certainly do wheel and deal. Either Bruce Toll has revamped their service since he bought out Reedman, or what I've heard over the years is not correct, or there is something fishy with the rating. I'll do some digging.

Perhaps some JG folks around Philly/Bucks have used Reedman-Toll for service the past couple of years and have thoughts?
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Old 02-11-2011, 10:52 PM
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Re: I need a new dealership!!

Try Edmunds for reviews, it's probably the most current and has the largest user base.

http://www.edmunds.com/dealerships/
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  #16  
Old 02-12-2011, 10:16 AM
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Re: I need a new dealership!!

Quote:
Originally Posted by Lingohocken View Post
Correct, Joe, and thanks. I assumed that when they gave Reedman-Toll the highest rating in our region (a perfect "5") they had to be referring to sales. I've never before heard anybody speak highly of them for service, but they certainly do wheel and deal. Either Bruce Toll has revamped their service since he bought out Reedman, or what I've heard over the years is not correct, or there is something fishy with the rating. I'll do some digging.

Perhaps some JG folks around Philly/Bucks have used Reedman-Toll for service the past couple of years and have thoughts?
i would look at the site as a starting point. i bet several dealers added their own dealership and added their first review. my dealer in atlanta was not listed so i requested to add them. a site like that only works if people help maintain it. help correct the problems and add missing dealers.
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Old 02-12-2011, 10:55 AM
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Re: I need a new dealership!!

MJW930 - I am sure it will depend on where you live. For my area (NYC) it is pretty good but yes, not all of the dealers are listed and some have small number of reviews.
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Old 02-12-2011, 10:59 AM
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Re: I need a new dealership!!

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Originally Posted by Lingohocken View Post
Correct, Joe, and thanks. I assumed that when they gave Reedman-Toll the highest rating in our region (a perfect "5") they had to be referring to sales. I've never before heard anybody speak highly of them for service, but they certainly do wheel and deal. Either Bruce Toll has revamped their service since he bought out Reedman, or what I've heard over the years is not correct, or there is something fishy with the rating. I'll do some digging.

Perhaps some JG folks around Philly/Bucks have used Reedman-Toll for service the past couple of years and have thoughts?
I checked dealer you mentioned and it only has 3 reviews total. This is not enough to trust 5.0 average. My dealer (Westbury Jeep in NY) has over a hundred total reviews there.
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Old 02-12-2011, 01:04 PM
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Re: I need a new dealership!!

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Originally Posted by JoeSchmoe007 View Post
I checked dealer you mentioned and it only has 3 reviews total. This is not enough to trust 5.0 average. My dealer (Westbury Jeep in NY) has over a hundred total reviews there.
That simply means the dealership is exploiting the review website. (can't blame them for doing so!) I'll use Jeff D'ambrosia Jeep in Downingtown PA for example. On the Edmunds website, it has two reviews, but on dealerrater.com, it has 72. Why the difference? They have the cards on every salespersons desk at their dealership and actively encourage the customer to fill them out right away. I drove over to that dealer because of the reviews on dealerrater.com. When I saw the cards to be filled out, I had a nice laugh and understood why they had so many reviews.

The dealer you mentioned has 6 reviews on Edmunds. Here's a link to their service reviews. http://www.edmunds.com/dealerships/N...service.1.html I find it highly suspect when most of the dealers on dealerrater.com don't have more than 10 reviews, but there are only a handful with 50 or more.

All that being said, if you're happy with that dealer and they treat you well, that's all that matters.
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  #20  
Old 02-12-2011, 01:18 PM
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Re: I need a new dealership!!

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Originally Posted by the1jake View Post
That simply means the dealership is exploiting the review website. (can't blame them for doing so!) I'll use Jeff D'ambrosia Jeep in Downingtown PA for example. On the Edmunds website, it has two reviews, but on dealerrater.com, it has 72. Why the difference? They have the cards on every salespersons desk at their dealership and actively encourage the customer to fill them out right away. I drove over to that dealer because of the reviews on dealerrater.com. When I saw the cards to be filled out, I had a nice laugh and understood why they had so many reviews.

The dealer you mentioned has 6 reviews on Edmunds. Here's a link to their service reviews. http://www.edmunds.com/dealerships/N...service.1.html I find it highly suspect when most of the dealers on dealerrater.com don't have more than 10 reviews, but there are only a handful with 50 or more.

All that being said, if you're happy with that dealer and they treat you well, that's all that matters.
You may have a point re dealer exploiting the website. However, in my recent dealing (sales) with Westbury I saw no evidence of that. That is at no point anybody there would encourage me to leave a review anywhere online. I think dealership with higher volume will have more reviews and Westbury is a highest volume dealer at East Coast (I think I saw that statement on their website).

Why more reviews at DealerRater than on Edmunds? One of the reasons is probably because when you Google for "dealer review" DealerRater comes first and Edmunds closer to the bottom of the page.
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