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  #13  
Old 02-22-2012, 10:19 AM
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Re: If you order a jeep and incentives change??

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Originally Posted by rockrash View Post
Are you still protected if not happy with your order or defective ? Will you still have to sign papers confirming satisfaction?

It won't matter if you don't take delivery of that vehicle.
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  #14  
Old 02-22-2012, 10:45 AM
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Re: If you order a jeep and incentives change??

Thank's Pat
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Old 03-05-2012, 10:55 AM
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Re: If you order a jeep and incentives change??

This is exactly what happened to me. I ordered a 2012 GC at the end of september. They told me the vehicle was being delivered and would be on the lot 48 hours after signing. Sure enough 72 hours went by with no phone call. Then another 48 hours after that still no call. By this time it was already October when I got a call that my jeep was being held in the rail yard for a "safety inspection" and that my signed contract was null and void because the rates changed and I hadn't taken delivery of the vehicle yet. After extensive arguing on the legality of the claim and contacting my lawyer i was told I was basically SOL. The september deals for 2012 GC and the October deals were totally different so they wouldn't honor my contract because the vehicle didn't technically exist, only a vin number. I ended up having to get a 2011 GC they had on the lot.
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Old 03-06-2012, 01:01 PM
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Re: If you order a jeep and incentives change??

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Originally Posted by protect1989 View Post
This is exactly what happened to me. I ordered a 2012 GC at the end of september. They told me the vehicle was being delivered and would be on the lot 48 hours after signing. Sure enough 72 hours went by with no phone call. Then another 48 hours after that still no call. By this time it was already October when I got a call that my jeep was being held in the rail yard for a "safety inspection" and that my signed contract was null and void because the rates changed and I hadn't taken delivery of the vehicle yet. After extensive arguing on the legality of the claim and contacting my lawyer i was told I was basically SOL. The september deals for 2012 GC and the October deals were totally different so they wouldn't honor my contract because the vehicle didn't technically exist, only a vin number. I ended up having to get a 2011 GC they had on the lot.
I don't know what state you live in but that wouldn't fly in NY or Florida.
Did your sales contract have a clause in it specifically stating they wouldn't honor the incentive if it changed?? Or are you taking about finance rates that changed?? Sounds to me like they wanted you to purchase "older inventory" for their benefit and you went along!

Price protection is Chrysler policy as posted by Pat. A signed sales contract is a binding legal agreement that protects both the buyer and the seller. If you read them carefully you will see the latter is generally protected more, as they are the one printing the contract, with the fine print always somehow in their favor! That being said something doesn't sound right with this deal?
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Old 03-06-2012, 01:28 PM
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Re: If you order a jeep and incentives change??

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Originally Posted by protect1989 View Post
This is exactly what happened to me. I ordered a 2012 GC at the end of september. They told me the vehicle was being delivered and would be on the lot 48 hours after signing. Sure enough 72 hours went by with no phone call. Then another 48 hours after that still no call. By this time it was already October when I got a call that my jeep was being held in the rail yard for a "safety inspection" and that my signed contract was null and void because the rates changed and I hadn't taken delivery of the vehicle yet. After extensive arguing on the legality of the claim and contacting my lawyer i was told I was basically SOL. The september deals for 2012 GC and the October deals were totally different so they wouldn't honor my contract because the vehicle didn't technically exist, only a vin number. I ended up having to get a 2011 GC they had on the lot.

Sounds like you need a new lawyer as that dealer took advantage of you. Chrysler incentives as well as regional incentives are price protected (at least in the US). What dealer was this? I'd think about complaining to Chrysler about their unethical behavior. Was it a great deal that they were trying to get out of?
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  #18  
Old 03-07-2012, 07:21 PM
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Re: If you order a jeep and incentives change??

Thank you, Pat for posting that information about the incentives and guiding me through this. As you told me to do, I printed the price protection policy gave it too the salesman and emphasized to him the part about incentives since he told me when he assembled my vehicle for order that the incentive would be whatever was in effect, if any, when the vehicle arrived. When he saw the policy he recoginzed it came from the Chrysler Gold book and said though he'd been selling Chrysler vehicles for twenty years he never heard of this. He took it to his manager who claimed the policy had changed in September of 2011 and I would get whatever incentinve was available when the vehicle arrived if I ordered it. I went back to Pat and he told me this policy came from the September 2011 book and the dealer was either ignorant or being hard headed. I went back to him about it, he took it to the district manager and he later called me to tell me Pat was right and I would get at least the current incentive or whatever is in effect in 5 - 6 weeks when my JGC arrives if it is better.
Thank you, Pat!!! Pat is an incredible resource.
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  #19  
Old 03-07-2012, 11:39 PM
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Re: If you order a jeep and incentives change??

The whole deal seemed very sketchy to me and I would never go back. i did buy the vehicle in florida from Jeep of North Broward. They will not be getting my business again. I ultimately didn't end up get raked over the coals. The vehicle is a lease so getting the 2011 dropped it from a 48 month to a 36 month lease with the same monthly payment and free oil changes. I don't trust them though. I talked to their manager and GM and they both said that since there was no physical vehicle, only the VIN, that jeep couldn't honor the contract. I don't completely understand but I had no vehicle and signed on the dotted line. I contacted Jeep about it and left a complaint about the dealership. I actually contacted Jeep a few more times regarding my vehicle and the dealership and have never heard a word back or even a "sorry for your trouble". So much for customer service.
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