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  #13  
Old 07-12-2013, 04:56 PM
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Re: If your 8spd trans is rough, put your hand up

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Originally Posted by FD12ME View Post
I keep seeing these rough 8 speed transmission threads, but both at the dealership and when I called Chrysler Corporate they tell me that they have NO idea this is a problem. So I'd like to get a list going and see if it's substantial. If you have a rough or unsmooth 8 speed transmission, reply here-just reply with what model you have.


as for me:
2014 GJC Limited 3.6l
Is rough, or was rough until reset?

I'll raise my hand for was rough until given a good smack in the electrons.
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Old 07-12-2013, 04:57 PM
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Re: If your 8spd trans is rough, put your hand up

Yes you better believe I am considering selling it! However, it should not have had to come to that. I have had better functioning vehicles that cost tens of thousands less. It should not be like pulling teeth with a manufacturer just to get something to work right!

I just feel sorry for all the unsuspecting prospective Jeep owners who read reviews from MT or Consumer Reports and think that its an exceptional vehicle. I mean for goodness sake, even Mazda has pandora already loaded on their infotainment system, whereas Jeep can't even get that right let alone other major glaring defects!
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Old 07-12-2013, 04:57 PM
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Re: If your 8spd trans is rough, put your hand up

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Originally Posted by ashenmorality View Post
Hi all,

I have been dealing with the same issue. The fuse/battery reset did absolutely nothing. When I was coasting at around 23 to 25 miles per hour the car couldn't pick just one gear, it kept fluctuating from 3 to 4 and back and forth (shooting the RPMS up and down). That created a severe jerking motion in the car.

Second, anytime I go from 3-2-1 it jerks. It fluctuates in intensity from almost not perceptible to causing my head to jerk/feel as though I pumped the brakes.

I have taken it in to three different dealerships and none of them are any help. They all act as if I don't understand the vehicle and tell me "it's shifting normal." Of course, every time I take it in (for other issues as well: including the dreaded "air suspensions system cooling, please wait" which they have no clue and ignore me), the transmission doesn't shift very rough.

I AM SICK TO DEATH OF THIS PIECE OF CRAP VEHICLE AND THE PIECE OF CRAP SERVICE I AM RECEIVING. THIS 3RD DEALERSHIP WAS SUPPOSED TO BE THE "BEST" IN THE AREA AND THEY WERE THE MOST PATRONIZING! I PAID ALMOST 50K FOR A VEHICLE AND ITS ACTING LIKE A SUZUKI OR WORSE! WHAT'S ALSO WORSE IS THE APATHETIC STANCE I SEE FROM JEEP OWNERS ON THIS FORUM: STATING "OH I'LL JUST IGNORE IT AND BE HAPPY," OR "I'LL JUST WAIT UNTIL MY VEHICLE IS COMPLETELY SHOT TO HELL, AND THEN I'LL TAKE IT IN TO THE DEALER." THAT IS THE REASON JEEP DOESN'T CARE ABOUT THE QUALITY BECAUSE THEY KNOW THE MAJORITY OF OWNERS WILL PUT UP WITH THIS CRAP AS IF ITS EXPECTED!

MY WIFE AND I ONLY WENT WITH A JEEP BECAUSE WE THOUGHT IT WOULD GIVE US THE UTILITY VS OTHER BRANDS, BUT NOW I WOULD GLADLY TAKE A LEXUS RX/BMW X3/GLK 350/VOLVO XC60 OVER THIS PIECE OF CRAP ANY DAY. WHAT'S MORE IS THEIR SERVICE WILL BE A MILLION TIMES BETTER (I KNOW BECAUSE I HAD AN IS250 BEFORE THIS).
"Shouting" in the forum won't solve your problem, any more than stamping your feet.

If the problem doesn't exist when you bring it to 3 different dealers, how do you expect them to solve it? If it's a software problem and the new programming isn't ready yet, waiting is an annoying part of life. In the meantime, try putting your foot lightly on the brake when you are slowing up. It might soften the rough shift.

Nether the rough shift nor the glitch causing the suspension cooling message keep the Jeep from being driven. So in most places lemon law won't apply. Since others are reporting the same issues, Jeep needs to find a solution for all the Jeeps, not just yours.

They will get there in time.


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Old 07-12-2013, 05:06 PM
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Re: If your 8spd trans is rough, put your hand up

Bill De,

I agree, shouting won't help here; however, since Chrysler won't listen, I needed to vent. The problem exists, it just so perfectly "doesn't exist" when I take it in.

When I depress the brake as I am slowing rather than coasting down, it jerks even harder.

Unfortunately, I agree about the lemon law statement. It's just an annoyance that Jeep would put out a vehicle with new specs that are clearly not ready! My problem is that even customer service doesn't admit that what I am experiencing is an issue. I just called back again today and the rude lady told me she had never heard these issues so I must be the only one (pathetic service: something that in any normal business they would get written up for and fired).
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Old 07-12-2013, 05:12 PM
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Re: If your 8spd trans is rough, put your hand up

I had a bad experience with a Jeep c/s rep over something very simple. I did get a call back a couple of days later from a supervisor who admitted she didn't handle the problem.

On the other hand, I had to contact uConnect c/s yesterday and they were terrific to talk to. One issue solved over night, the other will be when they finish an update.



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Old 07-12-2013, 05:20 PM
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Re: If your 8spd trans is rough, put your hand up

Hmm.. I wish I would have had a good experience. I requested that her supervisor call me back, but I don't know if she actually put in the request. I guess we will find out. Her solution was to take more time off and drive the Jeep with the tech in the vehicle to try to "duplicate" the problem. However, the problem is that with the air suspension, I can't duplicate it because it has a mind of its own. With the transmission, it also apparently does as well.

If you don't mind me asking what issue are you having with Uconnect that they fixed? I wonder if its something I am having problems with as well. Thanks!
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Old 07-12-2013, 05:30 PM
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Re: If your 8spd trans is rough, put your hand up

Rough indeed...I'm interested to see if the fix proposed works....would seem to me that a reboot would need to be performed frequently to address the problem...

Also sounds like something isn't shielded correctly if its a build-up issue...

It's definitely gotten worse since it left the lot...more frequent and rougher on a daily basis.
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Old 07-12-2013, 05:37 PM
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Re: If your 8spd trans is rough, put your hand up

I had a problem with POI in the nav system. I hit the assist button and it said the vehicle wasn't registered. I called the phone number they provided and while we were still on the phone, by chance, the nav problem resolved itself. The not registered, meaning no usable assist button, did not. She gave me a ticket number. I then was transferred to someone to discuss the 'turns in cluster' shutting off every few days. On that I was told they are working on a fix that will be automatically downloaded when completed.

I got a call today telling me the techs had fixed the assist button problem during the night. She said that if I had time she would stay on the line while I checked it. It worked like it should.

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Old 07-12-2013, 05:58 PM
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Re: If your 8spd trans is rough, put your hand up

I have had problems that started at 300 miles . The dealers in the beginning refused to say there was something wrong . After a while I have over 4 attempts to repair and they do not fix it . The Field Rep Brian Stoskopf was NO help to me whatsoever . Disappointed ! I have learned that the 5.7 Hemi GC Don't seem to have the problems that I and others do.
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Old 07-12-2013, 06:01 PM
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Re: If your 8spd trans is rough, put your hand up

Eagleone,

I am sorry you are going through the same thing. I too have picked up on the fact that the 5.7 V8 isn't experiencing this problem. However, you got further than I have with a field rep. I didn't even know there was a problem.

I think we are all in the same boat. It's quite pathetic. I almost see a class action lawsuit: oh wait except I think a part of the arbitration agreement, it doesn't allow for that. Looks like Jeep thought of everything.
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Old 07-12-2013, 07:05 PM
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Re: If your 8spd trans is rough, put your hand up

Transmission for me is a love hate type thing. Makes the v6 seem much better than my 2012. Freeway driving is great, stop and go light traffic is horrid without eco mode off depending how easy you go on the gas. Do feel clunks here or there when slowing. With the complaints I have knowing that it could be better, I still like it better than my old 5 speed. Sure the 5 speed was smoother but its called a slushbox for a reason. 8 speed just isnt as slushy. I'm sure they will tune it up better at some point, just waiting around for that day. In no way would it stop me from recommending the vehicle though.
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Old 07-12-2013, 07:57 PM
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Re: If your 8spd trans is rough, put your hand up

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Originally Posted by ashenmorality View Post
Eagleone,

I am sorry you are going through the same thing. I too have picked up on the fact that the 5.7 V8 isn't experiencing this problem. However, you got further than I have with a field rep. I didn't even know there was a problem.

I think we are all in the same boat. It's quite pathetic. I almost see a class action lawsuit: oh wait except I think a part of the arbitration agreement, it doesn't allow for that. Looks like Jeep thought of everything.
If there isn't an update yet and its something they all do what do you think they are going to be able to do about it? Sounds like maybe you should trade it in for the 5.7.
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