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  #13  
Old 05-10-2012, 02:37 PM
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Re: Improving quality claimed by WSJ

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Originally Posted by dizz1979 View Post
One reason why I ordered mine without the panoramic sun roof and went with regular sunroof. You are asking for trouble in the future.
If I was avoiding the pano for troubles I would avoid the single too.. I love my pano roof... Like previously stated its one of the best features..
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  #14  
Old 05-10-2012, 02:51 PM
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Re: Improving quality claimed by WSJ

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Originally Posted by redsoxx1918 View Post
Again....this comment makes no sense. ALL brands of autos have a certain percentage of their cars that end up with some issues. I've had 4 BMW's. Some were trouble free, some were not. My last BMW, a 2008 BMW 328xi coupe had to have the heads replaced at 8000 miles. I also had to replace two adaptive xenon headlamps, a tail lamp, suspension bushings and the stereo amplifier. My wife's 3 series has 50,000 miles on it and has had many small issues. I guess you're waiting for BMW to learn how to make cars, then you'll buy one.

I have had a Wrangler and now my Grand Cherokee......both have been trouble free.
ummmmmm.....no. I'm not waiting for BMW to learn how to make cars before I buy one. I had the unfortunate experience of buying a brand new 2006 BMW 325i. Special ordered from the factory, black with nevada brown leather and NAV.

It took almost 4 months to arrive and within 2 months it was in the shop 5 times. The entire top of the engine had to be rebuilt. So much for the ¨ltimate driving machine.


Take your rose colored glasses off and perhaps read all the issues people are having with their GC`s. These arent minor issues. We are talking about engines smoking and body panels thats arent even assembled correctly. And to add insult to injury, it seems customer service really isn`t customer service with countless people not getting proper support from the dealer or head office.


Before Chrysler decides to pump out more GC`s and adding shifts and raising prices, perhaps they should try and put out a first class product and take care of existing issues in a timely manner.
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  #15  
Old 05-10-2012, 05:13 PM
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Re: Improving quality claimed by WSJ

After seeing these posts, I checked over my 2012 GC Ltd. purchased in March (not sire of build month, should check) and the all the panels and gaps look great. Perhaps just lucky.
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Old 05-10-2012, 05:42 PM
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Re: Improving quality claimed by WSJ (Lutz's Cat Test)

In Bob Lutz's new book "Car Guts vs. Bean Counters he jokingly mentions the "Cat Test". Toyota engineers would put a cat in the car overnight and in the morning, if the cat was groggy and listless it meant that there was not much air getting in between the panels. GM engineers heard of this test so they also put a cat in one of their cars. But in the morning the cat was gone! HA!
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  #17  
Old 05-10-2012, 05:53 PM
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Re: Improving quality claimed by WSJ

Sorry, you are wrong. The cat escaped from a land rover

Btw, +1 on the post about customer service being poor, that's what has bothered me the most
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  #18  
Old 05-10-2012, 06:11 PM
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Re: Improving quality claimed by WSJ

The article talks more about efforts, not results...besides the opinion of one chrysler dealer. The chart, however, does show that Chrysler has improved along with the rest of the auto industry. According to the graph Chrysler still has significantly more defects than the industry average...not a good place to be. In fact Chrysler is comparatively worse in 2012 than in 2004. That being said, the JGC is one of the few detroit vehicles I find appealing.
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Old 05-10-2012, 06:58 PM
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Re: Improving quality claimed by WSJ

I love the Grand Cherokee. Its the next vehicle I want to purchase. I'm not here to flame on people. Congrats to all those that have one and I hope you enjoy it in good health. BUT, there's noe excuse for the poor customer support people are experiencing.

I feel Chrysler should focus on keeping their new and existing customer base happy instead of focusing on raising prices and vehicle output.
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  #20  
Old 05-10-2012, 08:09 PM
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Re: Improving quality claimed by WSJ

how is the headlight indicator considered a QC problem?
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  #21  
Old 05-10-2012, 08:59 PM
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Re: Improving quality claimed by WSJ

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Originally Posted by ColoradoJeep View Post
Love the part in WSJ article that states: "The new Chrysler is outfitting all of its assembly plants with "metrology centers," clean zones within the factory that employ about 30 people who scan and measure components and complete vehicle bodies. They use a multimillion-dollar machine known as the Meisterbock gauge that laser-scans the entire surface of the vehicle for defects as small as a few millimeters. Reported defects trigger adjustments at the plant or with the supplier."
I first read that the Meisterbock device was being set up at Jefferson North for use during WK2 assembly in late 2009, before the first vehicles were even available. My own Jeep panels are OK, but how do they explain misalignment on some vehicles cited by Members on this site with the same body three years later? Anyhoo...
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  #22  
Old 05-10-2012, 09:12 PM
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Re: Improving quality claimed by WSJ

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Originally Posted by armoredsaint View Post
how is the headlight indicator considered a QC problem?
It doesn't bother me at all...
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  #23  
Old 05-11-2012, 12:31 AM
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Re: Improving quality claimed by WSJ

The headlamp indicator would be a feature you don't like, that has nothing to do with quality control. As far as the the door and body panel alignment you can have the best equipment in the world telling you that a panel is out of line but the machine does not make the adjustments.
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  #24  
Old 05-11-2012, 01:14 AM
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Re: Improving quality claimed by WSJ

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The headlamp indicator would be a feature you don't like, that has nothing to do with quality control. As far as the the door and body panel alignment you can have the best equipment in the world telling you that a panel is out of line but the machine does not make the adjustments.
The thread has been referring to a WSJ article, which covered not only QA in the strict sense but also other aspects of design and production excellence.

The WK2's headlamp indicator light has been the subject of past threads here. Some don't mind it, but a goodly number of JG owners have groused that it's too bright and devised a number of creative solutions to ameliorate it. The WSJ article was underscoring Chrysler's dedication to perfection by, among other things, specifically citing that when Dodge and Chrysler users complained that a similar indicator light was too bright, ChryslerCo quickly changed it. Point is, WK2 users have had the same type of complaint for well over a year, now, and nothing has been done.

Sure, it's a tiny isssue that's died out over time, implying that folks have simply gotten used to the enthusiastically illuminated headlight icon. But just reading the article it would seem that if Chrysler is this nitpicky with Dodges and Chryslers, they would also be just as fussy with Jeeps. In reality, not so.
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