In Florida - Lifetime Maximum Care TRANSFERABLE???

Dan JGC · Jun 20, 2013

OK - This topic had been discussed somewhat before, so bear with me.

The ad information (I had printed it out for my file) for the Lifetime Maximum Care states "TRANSFER POLICY - Plan is ONLY transferable in the state of Florida ($40 transfer fee) and North Carolina ($50 transfer fee)."

The understanding was that Florida and North Carolina had laws which trumped the usual no transfer terms of the policy. Not unusual for state laws to sometimes do this.

So, I called 1-800-521-9922, the number for service contracts, to ask about transferring my warranty. I'm not selling, but wanted assurance in Florida it was transferable. The lady on the phone could only read me the terms in my contract which says not transferable. I politely asked if there was someone that may know more on how Florida law may trump this and she said they would only tell me the same thing.

Hmmmmmmm........does anyone know where I can get a definitive answer on this?????????????

If not transferable, then I will just cancel the Lifetime Maximum Care.

Milous.......HELP.

---------- Post added at 03:51 PM ---------- Previous post was at 03:28 PM ----------

See also the fine print which confirms FL and NC transferability:

Covered Components | Certified Pre-Owned | Chrysler Group LLC

Warranty Information | Certified Pre-Owned | Chrysler Group LLC

Optional Vehicle Protection Plans | Certified Pre-Owned | Chrysler Group LLC

SO WHY ARE THEY TELLING ME "NOT TRANSFERABLE" ON THE PHONE?

Dan JGC · Oct 14, 2013

OK - I FINALLY got an answer on this question. Yes, Lifetime plans ARE transferable in Florida BUT the plan must be BOUGHT IN FLORIDA. I know, it doesn't make sense, but that is the runaround answer I am getting.

What does this mean? I have to cancel my plan I bought in Michigan, pay the cancelation fee, and then buy the SAME lifetime plan (now at higher cost) in Florida. This mess is gonna cost me around $500 more than when I bought my plan.

I specifically bought my plan about two years ago because I knew it would be cheaper then, then now. Had the online dealer (who knew my address was in Florida, whose marketing materials say it is transferred in Florida with NO mention that the plan must be purchased in Florida, knew I was buying a Lifetime plan, etc.) told me that before the purchase was finalized, I would have just bought it in Florida....

On the positive side, the dealership guy on the phone was helpful, but he didn't want to respond to my email in writing, and acknowledged that he just puts the Chrysler/Jeep materials online without caveat even though he knows this specific issue. They are probably the biggest online seller of the warranty plans (I won't name names).

Should I be pissed off at this dealership for not disclosing a known problem??? It'll cost me $500+ to fix at this point....

---------- Post added at 02:23 PM ---------- Previous post was at 02:01 PM ----------

On the same logic it seems if you want a Lifetime transferable extended warranty then just buy it from a Florida dealer...even if you aren't in Florida.

Apparently, from what I am told, if you buy it in Florida, the contract will state it is transferable. The contracts are cancelable (although a $75 fee may apply) in case this information is not 100% correct, but if you contract says transferable, then it is.

This looks like a hedging opportunity for someone out there...

Raptor · Oct 16, 2013

Are you sure you have to purchase the Service Contract in Florida?
From a Florida dealer?? Who told you that?
That's not really true at all!

This is how it works...... if you register your vehicle in Florida, paid Florida sales tax and DMV fees & are a Florida resident then Florida laws concerning the vehicle and service contract apply. Doesn't matter where you purchased your service contract, or even where you purchased your vehicle.

Meaning Florida residents may purchase a vehicle, and/or, a service contract from Chrysler (in any state or online if that's where you find the best price) and have Florida rules apply as to the transferability of that service contract.

It's not where you buy from, it's where you legally register, pay state & local sales tax and fees, that determines the individual state rules that apply.

If you have been told otherwise you have bee lied too, or the information you received is incorrect!

Dan JGC · Oct 16, 2013

Raptor said:
Are you sure you have to purchase the Service Contract in Florida? From a Florida dealer??
That's not really true at all!

This is how it works...... if you register your vehicle in Florida, paid Florida sales tax and DMV fees & are a Florida resident then Florida laws concerning the service contract apply. Doesn't matter where you purchased your service contract, or even where you purchased your vehicle.

Meaning Florida residents may purchase a vehicle, and/or, a service contract from Chrysler (in any state or online if that's where you find the best price) and have Florida rules apply as to the transferability of that service contract.

If you have been told otherwise you have bee lied too!

That is what I am being told. I had sent a detailed email to the dealer in Michigan to clarify the Florida transferability issue and he replied to call him on Monday (he apparently didn't want to put anything in writing). So I called and he said the issue is a Florida dealer must sell the warranty for it to be transferable in Florida....he also said 30%-40% of his calls/issues are from Florida people (out of 50 states!). He was nice, but why the heck don't they call a LIFETIME warranty buyer from Florida to inform them before finalizing the sale????????????

I went to my local Florida dealer (it's a new Jeep dealership) and was told if I cancelled the Lifetime now that it is prorated even though the original 36/36,000 is still in effect. That I would only get about $1,300 back of my $2,000 that I spent.

Had I known all of this I would have just spent less than $1,000 for the 7/70,000 and not gotten the lifetime since the 7/70,000 is transferable for sure. I ONLY bought the lifetime BECAUSE it is transferable in Florida. I never plan on keeping a vehicle more than 3-6 years anyway and thought it would be a great resale point to be able to transfer a lifetime warranty.

So, this mess will end up costing me around $1,000....what a waste. Unless there is someway to get Jeep to honor the Florida transferability.

If you have any insight.... please private message me!

Raptor · Oct 16, 2013

I'm very sure what you have been told is BS. Don't cancel anything! Your vehicle is registered in Florida; right? You paid Florida sales tax and DMV fees; right? That means Florida service contract rules apply & your service contract is transferable for a $40.00 fee as per Florida law!
Why don't you think the guy who's telling you this won't put anything in writing.

Because he knows it's BS as well! If that's his story have him tell you that in writing thru e-mail! I'm sure he knows better.

I would call Jeep customer care at;

800-992-1997

If that doesn't work, contact the Florida Attorney General;

Florida Attorney General - Lemon Law (main page)

Dan JGC · Oct 16, 2013

^^^ Thanks for the insight. Will do.

Dan JGC · Oct 17, 2013

To simplify this problematic issue, I have decided to switch to a 7/70,000 plan with $100 deductible. The cost for this plan will be $1090 and my original lifetime purchases will be refunded. I would have preferred to have the Florida transferable lifetime as I had bought but this is an acceptable alternative without having to "go nuclear".

HERE IS THE LEASON FOR PEOPLE IN FLORIDA WHO WANT A TRANSFERABLE LIFETIME EXTENDED WARRANTY PLAN: Buy the plan when you buy your new Jeep so that you can negotiate then. Apparently, Florida requires dealers to sell these plans at full price (no discounting allowed) so when you buy your new Jeep you pay the full price for the plan but have the dealer knock off $$$ from the vehicle price to make it competitive on net. There isn't anything to negotiate if you buy the plan separately later.

HERE IS A LEASON FOR PEOPLE NOT IN FLORIDA WHO WANT A TRANSFERABLE LIFETIME EXTENDED WARRANTY PLAN: Buy your new Jeep in Florida and buy the plan at the same time (so you can indirectly negotiate a market price for the plan by taking money off the new Jeep price). It apparently (you'll need to verify this) is not a requirement that you be a Florida resident to get the lifetime plan with TRANSFERABILITY.

Oh, what a mess......

Raptor · Oct 17, 2013

Dan JGC said:
To simplify this problematic issue, I have decided to switch to a 7/70,000 plan with $100 deductible. The cost for this plan will be $1090 and my original lifetime purchases will be refunded. I would have preferred to have the Florida transferable lifetime as I had bought but this is an acceptable alternative without having to "go nuclear".

HERE IS THE LEASON FOR PEOPLE IN FLORIDA WHO WANT A TRANSFERABLE LIFETIME EXTENDED WARRANTY PLAN: Buy the plan when you buy your new Jeep so that you can negotiate then. Apparently, Florida requires dealers to sell these plans at full price (no discounting allowed) so when you buy your new Jeep you pay the full price for the plan but have the dealer knock off $$$ from the vehicle price to make it competitive on net. There isn't anything to negotiate if you buy the plan separately later.

HERE IS A LEASON FOR PEOPLE NOT IN FLORIDA WHO WANT A TRANSFERABLE LIFETIME EXTENDED WARRANTY PLAN: Buy youR new Jeep in Florida and buy the plan at the same time (so you can indirectly negotiate a market price for the plan by taking money off the new Jeep price). It apparently (you'll need to verify this) is not a requirement that you be a Florida resident to get the lifetime plan with TRANSFERABILITY.

Oh, what a mess......

Not really sure why you did that?

I purchased my vehicle in NY, registered it in Florida and bought a lifetime warrantee (Maxcare Lifetime w/$100.00 deductible) online thru a Chyrsler dealer in another state. I won't have any problems transferring my warrantee as it clearly states I can do so as long as I pay the transfer fee and complete the paperwork for the transfer, as per Florida law! :thumbsup:

lstowell · Oct 17, 2013

Do you have your Mopar papers for your plan?

Mine explicitly states I can transfer it to the next owner as long as that is done at time of sale, and in New Hampshire it costs nothing, but everywhere else $50.
This is from one issued May 2013, so older wordage could vary.

You can always call the plan folks at Mopar if this is a Mopar one, since they are electronic and good anywhere.

Dan JGC · Oct 17, 2013

lstowell - Thanks for your input. We are talking about LIFETIME plans which aren't transferable except in FL and NC.

Raptor - Much thanks for your great input. My contract stated it was not transferable so somewhere there was a screw up. That's what got my attention was that it didn't say it was transferable like it should say (specifically said NOT TRANSFERABLE). So after several calls to Chrysler, etc. it apparently would be some huge deal to get a new contract issued because the people on the phone would say there is nothing they can do or tell me.

I know I won't keep this GC for more than 6 years anyway, maybe less than 4 years before buying a new one. So, my 7/70,000 with $100 deductible cost $1090. Would it be worth $910 more for lifetime? Probably if I was going to keep it or keep it in the family for a very long time. But for an arm's length sale, will the buyer really pay $910 more for my used GC? Dunno.

I guess if I have all the maintenance paperwork, still covered by a maxcare warranty (even if just 7/70,000), and the GC is in pristine condition I probably won't get much more if it has a lifetime.

In Florida - Lifetime Maximum Care TRANSFERABLE???

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