Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 -

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 07-04-2013, 06:06 AM
Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jun 2012
Location: Ottawa, Canada
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 763
Gerrrr is on a distinguished road
Angry Is it important to torque bolts to spec? - A dealer Experience

Hi Guys,

Just a quick story to get your opinions on what I should do, if anything.....

I had my Jeep in to do a brake service because of the "pulsating peddle". It was determined that all 4 rotors were warped, and after talking to Chrysler they decided to replace all rotors and pads at their cost even though 30,000 km on the vehicle. Good news thus far!

10 days later, on vacation with the family. We rented a cottage near Dacre, ON (WTF is that??) and I had towed the boat up and put it in the water. We were driving into town to take part in the Canada Festivities and a grinding noise started suddenly which sounded like a flat. I stopped as quickly as possible, and go out and checked the tires but all ok. So I get in the jeep and try to pull ahead slowly, but the rear passenger wheel is locked up.

The top caliper mount bolt fell out somewhere on the road........... The caliper assembly had tipped forward and jammed against the rim like a ratchet.

So I call road side and they come and tow the Jeep to the nearest dealer (not where the brake work was done) which is 20 miles away from our cottage. My wife is keeping our 2 and 7 year old occupied in a field while this is going on. My father in law drives 1.5 hours to pick us up and drop the family at the cottage and take me home to get our second vehicle (Hyundai Elantra GT - Does not pull a boat well). The round trip distance for him is about 250 miles. I lose the entire day screwing around with this. I have to drive to the dealer the next day because it was a holiday when towed in. We are now 3 days later and the bolt still has not arrived. We need to leave the cottage tomorrow afternoon so I am going to have to start calling buddies and convince one to take a day off work and come and rescue me 100 miles away.

I have put a call into the dealer that did the work and am waiting to hear back from them to see what they are going to do to help out. It seems they are on the hook here since they performed the work and made an error which has caused me considerable inconvenience.

What do you guys think? Get it fixed and move on or should I pursue this further with the dealer that did the original brake work?
__________________

__________________
Reply With Quote
  #2  
Old 07-04-2013, 06:39 AM
tomk's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jan 2012
Location: Amherst, MA
Posts: 328
Thanks: 7
Thanked 9 Times in 8 Posts
Rep Power: 1817
tomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond repute
Re: Is it important to torque bolts to spec? - A dealer Experience

If we're talking about a caliper slide pin (and not an adapter mounting bolt), this seems very odd.. those have not much torque, no real forces to make them want to back out, and given the way the are installed in the caliper I'd think the bolt would still be sitting there even if it was never threaded in.
__________________

__________________
2007 WK Limited 5.7L
2014 WK2 Overland 5.7L !!
And a few past Durangos
Reply With Quote
  #3  
Old 07-04-2013, 06:54 AM
Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jun 2012
Location: Ottawa, Canada
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 763
Gerrrr is on a distinguished road
Re: Is it important to torque bolts to spec? - A dealer Experience

Not the slide pin, you are correct the adapter mounting bolt. I should have described it more accurately.

The whole assembly just tipped forward, caliper and pads intact. I pulled the wheel and could move it back but absolutely no chance of finding the bolt to patch it up.
__________________
Reply With Quote
  #4  
Old 07-04-2013, 11:17 AM
Shutterbug57's Avatar
Member
 
Join Date: Jul 2012
Posts: 85
Thanks: 0
Thanked 2 Times in 2 Posts
Rep Power: 802
Shutterbug57 is on a distinguished road
Re: Is it important to torque bolts to spec? - A dealer Experience

Sounds like the original dealer who did the work should be on the hook for the tow and repair. Dealers may work with each other on this, but I would make it abundantly clear to the original dealer what my thoughts are. Probably not worth a lawsuit as the overall costs can't be that high, but if they ever wanted to sell me another vehicle, they would be taking care of this issue.

You may argue for boat storage and gas money for the RTs, etc, but that is going to be harder to get. Glad you have an accommodating family that helped out.
__________________
Reply With Quote
  #5  
Old 07-05-2013, 08:14 AM
Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jan 2012
Location: Bergen County, NJ
Posts: 499
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1485
Dabitz has a reputation beyond reputeDabitz has a reputation beyond reputeDabitz has a reputation beyond reputeDabitz has a reputation beyond reputeDabitz has a reputation beyond repute
Garage
Re: Is it important to torque bolts to spec? - A dealer Experience

I would sue them for all the costs you incurred in a small claims court, assuming they are less than $3K.
__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Torque specs for throttle body bolts?? BaD_aLTiTuDe Trouble Shooting/Problems/Service 1 04-10-2013 06:44 PM
Dealer experience petebooth Grand Cherokee - WK2 - 1 06-10-2012 09:48 AM
Torque spec Snow4Lif3 Suspension/Brakes/Wheels/Tires 0 09-20-2011 05:35 PM
Factory torque spec for lug nuts suzieque Grand Cherokee - WK 4 03-07-2010 03:50 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 06:35 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community