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  #13  
Old 07-03-2014, 08:42 AM
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Re: JD Power Initial Quality

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Originally Posted by major2000 View Post
Zhe Wiz, agree with you that there are lots of happy Jeep owners - I truly want to be one of them - out there but well done polls/surveys are generally pretty accurate reflections of the broader issue that such surveys are attempting to measure. It is hard to dispute based on JD Power's survey and others that Jeep has a quality problem relative to many of its mainstream peers, our individual experiences aside.
I agree completely that Jeep has QC issues, no doubt about it. BUT be careful to note that JDP only gives number of problems per 100 vehicles but says absolutely nothing about the severity of those problems. That's the issue I have with most of the surveys. Yes there's a problem, but how bad is it?

Before I bought the Jeep I had owned almost exclusively Japanese cars and in fact still own a Toyota and a Mitsubishi along with the Jeep. I almost decided to go Toyota again, but two things changed my mind. First, the number of early 2014 owners who had SEVERE issues that decided to replace their lemons with ANOTHER Grand Cherokee. And second, the number of severe issues seemed to be dropping significantly as the MY went on.

I'm less concerned with your CV Boot issue and more concerned about the misfire. One to me is indicative of a potential long term issue, the other (CV Boot) is easily replaced with no long term repercussions. It was an assembly issue, not a reliability issue. At least to me there's a subtle difference, but an important one. JD Powers would show them to be the same as a component reflash. Having said that, if I were you, I'd be getting annoyed too, and would NOT be happy with reliability so far. Flashes don't bother me, engine issues do. Repeatedly being w/o my Jeep would annoy me as well.
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Old 07-03-2014, 09:41 AM
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Re: JD Power Initial Quality

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Originally Posted by Cbones View Post
I am really surprised that there have been no threads re: the JD Power Initial quality survey. Jeep finished second to last, only bettering cousin Fiat. I can concur with these findings. My 14 JGC has spent more time going back for service than any other car I have owned. I am starting to regret my purchase. Somehow Jeep is selling vehicles as fast as they can make them, but I still wish they would concentrate on quality, as I truly want to like this vehicle.
+1 on that.
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  #15  
Old 07-03-2014, 11:45 AM
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Re: JD Power Initial Quality

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Originally Posted by judal98 View Post
Perfect here as well… Granted, December 2013 build… But still, absolutely no issues.

For those wanting a extraordinarily reliable transportation vehicle, by an Asian brand (period).

I'm sorry, I Jeep will never be as reliable as a Toyota… face it… If you can live with that, by the Jeep, if not, by the Toyota. Just my two cents.
This is such utter BS; as if all Asian brands are somehow the epitome of quality . You can spot the irrational fanboys when they start throwing words around like "never", "period" etc.

By the way, Toyota and GM are currently duking it out for "most recalls issued", you may want to move your devoted brand loyalty over to another brand
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  #16  
Old 07-03-2014, 11:57 AM
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Re: JD Power Initial Quality

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Originally Posted by Zhe Wiz View Post

I'd be alright with that if it were just for flashes as he states. People have different levels of tolerance for such things. Why does that confuse you?
Any trip to the dealership just to reflash or fix an issue to a new vehicle sucks...why does that confuse you?

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  #17  
Old 07-03-2014, 12:16 PM
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Re: JD Power Initial Quality

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Originally Posted by canistel View Post
This is such utter BS; as if all Asian brands are somehow the epitome of quality . You can spot the irrational fanboys when they start throwing words around like "never", "period" etc.

By the way, Toyota and GM are currently duking it out for "most recalls issued", you may want to move your devoted brand loyalty over to another brand
I've had two 4Runners, an 86 4 cylinder 5 speed and a 96 6 cylinder auto. The 86 had a major problem early on with the automatic locking hubs refusing to release. I finally resolved that by having manual hubs installed. The 96 front differential went bad causing the vehicle to swerve from side to side when in four wheel drive. It was replaced under warranty. However, both of them started using a significant amount of oil at around 75,000 miles, like a quart at every fill up.

On the other hand, I had a 74 Celica GT that was perfect. Every manufacturer has its problems, but I won't buy another 4Runner.
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  #18  
Old 07-03-2014, 12:30 PM
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Re: JD Power Initial Quality

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Originally Posted by GCLimited View Post
Any trip to the dealership just to reflash or fix an issue to a new vehicle sucks...why does that confuse you?

Not necessarily true. The problem is most Jeep dealers don't know how to handle the increased sales and expectations of the new Jeep customer. A lot of these customers came from "premium" brands like Lexus, Mercedes, and BMW. They are used to being treated a whole lot better/differently/professionally than most Jeep dealerships are presently doing. My own Jeep dealership's owner has a very smug attitude. He thinks people should be willing to pay a premium just to be able to buy a Jeep from him. He also thinks that if a Jeep owner gets service from him he should count himself as lucky and privileged. He doesn't really have much of a customer lounge. Just a few chairs and a table in an unused portion of the showroom. He supplies no loaner cars. This doesn't really effect me as I have the Lifetime Service Contract and 5 days of free rental cars for each occurrence. The service manager has tried to treat customers right and to do the right thing by lending his personal car out. He has been yelled at by the owner for doing so. The service manager also has been told he spends too much time trying to solve customer problems. Until Chrysler gets a handle on these dealer problems they are going to continue being rated poorly. I don't think the other brands really have any fewer problems. More so I think the other brands handle them so much better and smoother their customers don't think of them as a problems or inconveniences. GM currently has much bigger problems than Chrysler. Yet I don't hear nearly the backlash. In fact GM is experiencing increased sales.
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  #19  
Old 07-03-2014, 12:39 PM
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Re: JD Power Initial Quality

Greetings,

I guess the perfect car in the same price range for Jeep does exist with another manufacture.

Here is some fun reading:

I guess that those who drive GM vehicles wish they had chosen something else.
Six New Recalls at GM – All-Time Record for US Industry | TheDetroitBureau.com
Once upon a time was considering Subaru.
Subaru Recall Pushes Total Past 40 Million Vehicles | TheDetroitBureau.com
Remember when FORD used be called Fix it every other day.
Push for Record Continues as Ford Recalls 1.4 Million | TheDetroitBureau.com
Here is another one that looks interesting.
Toyota Announces Safety Recall of Certain Vehicles for Spiral Cable Assembly | Corporate
And the list keeps growing and the 2014 production year is almost over.

The point here is that nothing is perfect and everything is a comprise when you make a vehicle purchase. As for my 2011 JGC, I had issue with wheel bearings that had to be fix under warranty and the FOB key (what a PITA). The early 2014 JGC builds had issues and QC problems. Most that has been corrected and the 2015 line is suppose to have added QC.

Best for now.
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  #20  
Old 07-03-2014, 12:48 PM
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Re: JD Power Initial Quality

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Originally Posted by macfan View Post
Not necessarily true. The problem is most Jeep dealers don't know how to handle the increased sales and expectations of the new Jeep customer. A lot of these customers came from "premium" brands like Lexus, Mercedes, and BMW. They are used to being treated a whole lot better/differently/professionally than most Jeep dealerships are presently doing. My own Jeep dealership's owner has a very smug attitude. He thinks people should be willing to pay a premium just to be able to buy a Jeep from him. He also thinks that if a Jeep owner gets service from him he should count himself as lucky and privileged. He doesn't really have much of a customer lounge. Just a few chairs and a table in an unused portion of the showroom. He supplies no loaner cars. This doesn't really effect me as I have the Lifetime Service Contract and 5 days of free rental cars for each occurrence. The service manager has tried to treat customers right and to do the right thing by lending his personal car out. He has been yelled at by the owner for doing so. The service manager also has been told he spends too much time trying to solve customer problems. Until Chrysler gets a handle on these dealer problems they are going to continue being rated poorly. I don't think the other brands really have any fewer problems. More so I think the other brands handle them so much better and smoother their customers don't think of them as a problems or inconveniences. GM currently has much bigger problems than Chrysler. Yet I don't hear nearly the backlash. In fact GM is experiencing increased sales.
Greetings,

Well stated.

The Jeep service dealer that I have been going and have establish a relationship with provides as best as they can to provide satisfaction with the customers. The problem they have is a lack of space. Loaner cars is a problem, but if it is a valid warranty repair, they get the rental going asap. It happen to me when the wheel bearings went out and had to wait for the parts in the fall of 2012. Also, when you are repeat customer for non-warrenty repairs, you get discounts. I have run into others you have come to this service department instead of were they purchased their Jeep for the better service and customer satisfaction.

Chrysler does have to get a handle on this and the factory QC problems.

Best for now.
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Old 07-03-2014, 12:57 PM
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Re: JD Power Initial Quality

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Originally Posted by canistel View Post
This is such utter BS; as if all Asian brands are somehow the epitome of quality . You can spot the irrational fanboys when they start throwing words around like "never", "period" etc.

Well I traded in my 2005 Toyota 4Runner for my 2012 WK2 Overland.

The 4Runner has ONE issue that I took it to a dealership for (problem with its exhaust).

There was also 1 minor issue with a slightly dim display light on a part of the dash that I never bothered with since it was so minor and infrequent. It was in the same spot, but didn't looks as bad as this one:


Other then that, my Toyota 4Runner had NO electrical or mechanical problems AT ALL.

Sadly, my 2012 WK2 Overland has had multiple problems requiring a trip to the dealership to fix.
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  #22  
Old 07-03-2014, 01:39 PM
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Re: JD Power Initial Quality

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Originally Posted by macfan View Post

Not necessarily true.
You're kidding me, right? Almost ALL of the new vehicles I ever purchased were perfect for at least the 1st year. I don't know about you, but I'd prefer NOT to spend my free time at a dealership for vehicle repair...any vehicle repair.

Quote:
The problem is most Jeep dealers don't know how to handle the increased sales and expectations of the new Jeep customer.
Or ANY customer...especially in my area.

Quote:
A lot of these customers came from "premium" brands like Lexus, Mercedes, and BMW. They are used to being treated a whole lot better/differently/professionally than most Jeep dealerships are presently doing.
Not just the "Premium" dealerships. Most Toyota, Honda, or Nissan dealerships I've visited puts EVERY Chrysler/Jeep dealership to shame.

Quote:
Until Chrysler gets a handle on these dealer problems they are going to continue being rated poorly.
I agree with this statement. Chrysler/Jeep dealerships seem to be at least 10 years behind the times compared to the foreign dealerships.

Quote:
I don't think the other brands really have any fewer problems.
JD Power records number of customer issues per vehicle, so yes I can believe that Jeeps as a whole are less reliable than some other brands.

Quote:
More so I think the other brands handle them so much better and smoother...
I TOTALLY agree with you here.
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  #23  
Old 07-03-2014, 01:49 PM
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Re: JD Power Initial Quality

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Originally Posted by macfan View Post
Not necessarily true. The problem is most Jeep dealers don't know how to handle the increased sales and expectations of the new Jeep customer. A lot of these customers came from "premium" brands like Lexus, Mercedes, and BMW. They are used to being treated a whole lot better/differently/professionally than most Jeep dealerships are presently doing. My own Jeep dealership's owner has a very smug attitude. He thinks people should be willing to pay a premium just to be able to buy a Jeep from him. He also thinks that if a Jeep owner gets service from him he should count himself as lucky and privileged. He doesn't really have much of a customer lounge. Just a few chairs and a table in an unused portion of the showroom. He supplies no loaner cars. This doesn't really effect me as I have the Lifetime Service Contract and 5 days of free rental cars for each occurrence. The service manager has tried to treat customers right and to do the right thing by lending his personal car out. He has been yelled at by the owner for doing so. The service manager also has been told he spends too much time trying to solve customer problems. Until Chrysler gets a handle on these dealer problems they are going to continue being rated poorly. I don't think the other brands really have any fewer problems. More so I think the other brands handle them so much better and smoother their customers don't think of them as a problems or inconveniences. GM currently has much bigger problems than Chrysler. Yet I don't hear nearly the backlash. In fact GM is experiencing increased sales.
Exactly on the mark. Jeep is attempting to compete in the luxury market without really bringing the goods. The SUV is well designed and has most of the latest features. And I would be extremely happy if it worked properly. I have made 2 trips for the hot cabin issue, 3 trips for steering vibration (still unresolved), and 4 trips for a water leak in the rear (still unresolved), and 2 trips for a scratch in the windshield that jeep ultimately refused to cover. It was there from delivery, and documented by the salesman, and still they refused to warranty it. I took it to my local detailer and he took care of it for $150. My last car was an Infiniti, and short of oil changes and state inspections (each visit a loaner car was given, and the car was washed) it never had any issue. So I am a little bit miffed at the dealer service who makes me feel as though, "you bought a Jeep, you should expect some issues!" I have 2500 miles on the jeep, and it already knows how to get back to the dealer by itself!
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Old 07-03-2014, 01:52 PM
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Re: JD Power Initial Quality

I don't think Jeep is treated any differently than other brands when it comes to JD Power and other major companies that track these things.

As for the dealerships, the one I purchased from had a terrible attitude in the service department. The dealership where I have been taking it has a terrible sales department, but the service department has treat me and my Jeep very well. Go figure.

I do believe that Jeep has a bad reputation in the quality department, and it is well deserved. The Jeep is solid, but they haven't learned how to integrate all the bells and whistles, and it seems this is nothing new.

The funny thing is, of the 14 or 15 new vehicles I have purchased, only one was eventually traded in with zero repair work. It was an '07 Jeep Liberty Limited. And it had a flipper glass!


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