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  #37  
Old 09-30-2011, 02:05 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

Quote:
Originally Posted by Lingohocken View Post
Michael, I (re) joined and in response got a robo email saying there weren't enough 2012 WK2s yet to do any analysis and I'd hear back when this changed. Nonetheless, I got a member number, and since then damned if I can log on as a member. It insists that either the username or password is incorrect.

Love to pitch in and do my part, but...
Sorry you're having trouble. Can you contact me by replying to any of the emails you've received or through the contact link on the site?

I'll likely add the 2012 to the main reliability survey next week.
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  #38  
Old 10-01-2011, 01:00 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

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Originally Posted by mkaresh View Post
Sorry you're having trouble. Can you contact me by replying to any of the emails you've received or through the contact link on the site?

I'll likely add the 2012 to the main reliability survey next week.
Done. Thanks, Michael!
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  #39  
Old 02-12-2012, 01:31 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

We have an initial result for the WK2 Grand Cherokee based on owner experiences through September 30, 2011.

With 100 repair trips per 100 vehicles per year, the 2011 Grand Cherokee remains worse than average. As before, the optional air suspension is a major problem area.

Thank you, once again, to this forum and everyone who has been helping. We'll have further updates later this month and in May.

To see how competitors compare, and to sign up to help improve this information:

Jeep Grand Cherokee reliability ratings and comparisons
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  #40  
Old 02-12-2012, 10:28 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

Can't thank you enough for your tireless and helpful efforts to shine light on an otherwise murky subject. And the website redo looks great!

Looking over the various service complaints, it appears than no small number have since been resolved by TSBs and the like. Presumably this suggests that the 2012 figures will be more encouraging. (I notice the 2012 WK2 isn't yet listed at TD, so presumably you don't have enough contributors as yet?)
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  #41  
Old 02-13-2012, 12:36 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

We'll have an initial result for the 2012 later this month, based on a small sample size. Very much need more participants for the 2012.

Own a 2012 and not yet signed up? Details here:

Car reliability research
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  #42  
Old 02-13-2012, 02:54 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

Amen to that. JG folks who sign up and participate with True Delta get to see not only TD's public findings, but also its conditional findings based on smaller samples.

TrueDelta asks for quarterly participation, although just signing up once and doing some participation is enough to be kept on the team.
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  #43  
Old 02-14-2012, 09:13 AM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

Just signed up my 2012!
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  #44  
Old 02-14-2012, 01:38 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

Thanks, I appreciate it.

One clarification: even if there is no repair to report a response is needed following the end of each quarter to include a car in the analysis. We've been able to provide very good information on the 2011 because enough owners have been responding.

I say this because with some other models we have people who tell me they aren't responding because we haven't been providing results for the model, but who don't seem to realize the connection...
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  #45  
Old 02-15-2012, 11:44 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

JDPower's brand ratings just came out today. It's a curiosity tally more than a buying tool, especially for Chrysler Corp. where commingling elder and recent designs drags down the perception of the WK2.

That's quite aside from Power's model-specific ratings, which seem to have little correlation with, say, Consumer Reports' relatively credible reader surveys. And Power's claimed findings sometimes swing wildly from one survey period to the next for no apparent reason. This is red meat for journalists looking for a horse race and corporate marketing types juicing up ads, but is unhelpful, if not downright deceiving, to consumers.

TrueDelta is the relatively new kid on the block and, unlike Power, is going about this properly.

TD suffers now only from a small sampling of the ownership universe. This is where JG folks make all the difference, at least with TD's reporting on Jeep models. And unlike CR, TD doesn't take forever and ever amen to present its results.
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  #46  
Old 12-29-2012, 01:03 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

We have updated our reliability stats for the Grand Cherokee to include owner experiences through September 30, 2012. Repair frequencies, in terms of repair trips per 100 cars per year:

2012: 44, about average

2011: 46, about average and much better than earlier

We'll have further updates in February and May. The more owners participate, the more precise these stats will be.

To see how competitors compare, and to sign up to help:

Jeep Grand Cherokee reliability ratings and comparisons
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  #47  
Old 04-21-2013, 12:42 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

We have updated our reliability stats for the Grand Cherokee to include owner experiences through December 31, 2012. Repair frequencies, in terms of repair trips per 100 cars per year:

2012: 44, moderate

2011: 43, moderate and much better than earlier

Thank you, once again, to this forum and everyone who has been helping. We'll have further updates in May and August. The more owners participate, the more precise these will be.

To see how competitors compare, and to sign up to help:

Jeep Grand Cherokee reliability ratings and comparisons
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  #48  
Old 04-21-2013, 07:44 PM
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Re: Jeep Grand Cherokee WK2 reliability - let's get better info

Wait till you include the 2014's. Now that's going to be something to read.
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