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Old 08-21-2014, 01:50 PM
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Jeep needs better internal communication

For over a year Jeep has told me that a particular feature doesn't exist. Yet, when I checked "Version 8" of the owner's manual;

" Sand Off road calibration for use on low traction
surfaces such as sand or wet grass. Driveline is maximized
for traction. Some binding may be felt on less
forgiving surfaces. The electronic brake controls are set
to limit traction control management of throttle and
wheel spin. If equipped with air suspension, the level
will change to Off-Road 1."

Around version 5 I suggested they let the folks who write the owners manual know about it.

Do the inmates run the asylum at Jeep, or is somebody supposed to be watching the store?





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  #2  
Old 08-21-2014, 02:05 PM
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Re: Jeep needs better internal communication

Quote:
Originally Posted by bill_de View Post
For over a year Jeep has told me that a particular feature doesn't exist. Yet, when I checked "Version 8" of the owner's manual;

" Sand Off road calibration for use on low traction
surfaces such as sand or wet grass. Driveline is maximized
for traction. Some binding may be felt on less
forgiving surfaces. The electronic brake controls are set
to limit traction control management of throttle and
wheel spin. If equipped with air suspension, the level
will change to Off-Road 1."

Around version 5 I suggested they let the folks who write the owners manual know about it.

Do the inmates run the asylum at Jeep, or is somebody supposed to be watching the store?




Unless Jeep is radically different from most other places that create manuals, any communication between the designers and the writers is purely an accidental meeting in the hallway--presuming they are even near the same hallway. And most engineers have all of the writing skills of a dyslexic amoeba.

Some poor writers even surf their user forums to see what their product actually does or does not do.
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  #3  
Old 08-21-2014, 02:56 PM
bill_de's Avatar
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Re: Jeep needs better internal communication

Quote:
Originally Posted by lstowell View Post
Unless Jeep is radically different from most other places that create manuals, any communication between the designers and the writers is purely an accidental meeting in the hallway--presuming they are even near the same hallway. And most engineers have all of the writing skills of a dyslexic amoeba.

Some poor writers even surf their user forums to see what their product actually does or does not do.
Then Jeep needs to give their writers internet access.


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