Key Fob AWOL
We picked up our 2011 Overland from the dealer on December 9, four weeks ago. The vehicle was new, sent from a dealer in another province. Before our dealer released the vehicle to us they let us know that one of the key fobs didn't arrive with the vehicle. It was noted on "the sheet" that they would either get that fob back or would provide us with a new one, and programmed for our vehicle.
Four weeks later we're still waiting for our second fob. The dealer kept stalling, saying the other dealership wasn't responding to them, going so far as to bring up provincial rivalries. We finally had enough and tracked down the dealership who had shipped the vehicle and asked about the missing key. They said both sets went with the vehicle. I let our dealer know this and was given the familiar "I'll have to check with my manager". I told him I want either our original key or a new key by this Wednesday. I chose that date since I have to bring in the vehicle on an unrelated warranty issue and the dealership is on the other side of the city.
So a couple of questions. First, what is my "or else" response if I show up Wednesday and I get excuses and no fob? What can I do to force the dealership to resolve this? I'm guessing this is going to be a 3-way squabble over who lost the second fob, and I'm almost positive it will end up that we will need to get a new fob. Since this will be at our dealer's expense, they're obviously stalling. Is this an issue that I can escalate to Chrysler to resolve? It's really a pain having only the one fob for two drivers, and even with the holidays almost 5 weeks seems pretty patient.
My other question/concern is if we do get a new fob, this means that our original fob is out there somewhere. If the carrier has the missing fob I assume their chances of finding our vehicle and stealing it or breaking into it are slim to nil. I suppose it's possible that someone at the dealership has the fob in which case it wouldn't be hard to get our address. Can I get the vehicle/our two fobs reprogrammed so that our vehicle won't accept the fob that went missing? Is that even technically possible?